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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 2288 reviews

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93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the frē Case's excellent protection, water resistance, and ease of use. Many appreciate its lightweight design and good fit, while some find the sound quality slightly diminished and the price a bit high. A few users had mixed feelings about the included screen protector and headphone jack compatibility. Overall, the case receives positive feedback for its protective qualities.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 109 Showing 2,161-2,180 of 2,288 reviews
  • Rated 3 out of 5 stars

    Thinner and lighter than otterbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cannot hear on voice calls very well. Voices sound muffled and far away. But I do love knowing my phone is secure and protected.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 2 out of 5 stars

    Third Case in 2 Years

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still probably bext oveall protection on market, but seal has tendency to break

    I would recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hey There,

      Thanks for the kind words! We’re sorry that the seal has broken a couple of times in a couple of years. We do hope that you have taken advantage of our warranty to replace your cases. If you ever need assistance with your FRE case please do not hesitate to give us a call at 1-855-419-7418. We are happy to help!

      Cheers,
      LifeProof Customer Service Team lifeproof

  • Rated 1 out of 5 stars

    Does not fit iphone 5

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fit of the case is so tight that you cannot press any buttons on the iphone 5. I would not recommend this case.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked the idea of 'total protection' for my phone, but after using it a while, I am not thrilled. People tell me they have trouble hearing me on voice calls. The Touch ID feature of my phone does not work as well, and screen response is not that great, either. Overall, the protective features seem good, but functions don't work as seamlessly. I don't feel like this case is a great value.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    leaked water instantly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    terrible leaked almost instantly tested it twice without phone and it leaked.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good, except can't use fingerprint scanner.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Supposed to be able to use the fingerprint button, but it doesn't work through the film covering the button.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wouldn't buy again!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This broke after only a few months of use! Wouldn't buy again!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Was defective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately this didn't let me use the power button on my phone. It was obviously a defective case.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great case for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used life proof cases for a couple of years, but I had a problem with the fit of the 5s models.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Like look, but not function/feel.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prefer softer less slick plastic feel. Hated screen cover. Too loose and marked easily so never clean.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ok case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall. It will protect your phone but the sensitivity of the touch screen apps will be impacted.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    kinda a pain to use earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You have to unscrew the plug where the earbuds go and then what to do with that screw ???

    I would recommend this to a friend
  • Pros mentioned:
    Waterproof

    Rated 2 out of 5 stars

    Okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Sturdy. But not the best looking case.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ok ?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a iPhone 5s it has a tight fit when you put your phone iin the case

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not compatible with my iphone 5s. It cannot use the fingerprint passcode.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not 100%

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product was ok. Flip piece broke off pretty much right away.

    I would recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi there,

      We’re sorry that a piece of your FRE case is broken. If you still have the case we can easily send you a new one through our warranty. Simply give us a call at 1-855-419-7418, and we will be happy to get you set up with a new warranty replacement case.

      Best,
      LifeProof Customer Service Team lifeproof

  • Cons mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Poor sound quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wavy clear cover over the screen feels cheap and makes it hard for the phone to recognize touches. Worst part is that it severely reduces the phone's sound quality since it covers the speakers and microphone. I quit using it after a week.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The plastic covering scratches pretty easily, my only complaint.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Needs to be more durable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen comes off easily and not all car charges fit with case

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    no good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    broke after 1 week of use, little button on bottom broke off

    No, I would not recommend this to a friend