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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 2288 reviews

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93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the frē Case's excellent protection, water resistance, and ease of use. Many appreciate its lightweight design and good fit, while some find the sound quality slightly diminished and the price a bit high. A few users had mixed feelings about the included screen protector and headphone jack compatibility. Overall, the case receives positive feedback for its protective qualities.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 97 Showing 1,921-1,940 of 2,288 reviews
  • Cons mentioned:
    Sound quality

    Rated 3 out of 5 stars

    overall a pretty good case.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sometimes it is difficult to hear others, or for others to hear me when I'm talking on the phone, it seems like it blocks sound sometimes.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Cheap plastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case itself is fine but I feel it is extremely expensive for the quality. The finger print recognition plastic rips very easily.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Works well for water activities

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for the beach the only issue is when it is wet I have a hard time working my phone. When you take pics or videos and the phone is wet you can't stop recording until its dry

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LIFEPROOF IS THE WAY TO GO!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never had a problem at all having it replaced if the gasket broke or something, and as many trips my phone has taken off of the roof of my jeep, I gotta say....it's one tough puppy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for protecting iphones.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is by far the best case for iPhone 5. previous to this case I had the otter heavy duty case and even though it was durable, it was to bulky and didn't protect against water damage.

    I would recommend this to a friend
  • Pros mentioned:
    Water resistance
    Cons mentioned:
    Sound quality

    Rated 1 out of 5 stars

    can't hear a thing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought this case so I didn't have to worry about dropping or water if I grabbed the phone with wet hands....water tested case and since it was water proof I put it on the phone...could not hear a thing and nobody could hear me - so it was waterproof drop proof and SOUND PROOF - not what I bargained for - it went right back to the store

    No, I would not recommend this to a friend
  • Pros mentioned:
    Waterproof

    Rated 3 out of 5 stars

    Great overall duribility

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With anything that is truly durable you must sacrifice and take some bulkiness. This case is a good balance of that though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have dropped my phone several times with the Lifeproof case on it and my phone has not broken nor do I have a scratch on it. I would highly recommend this case.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New to the smart phone world but I'm confident that this case will protect my new brain. I work outdoors and my friends recommended this case. Easy to put on too.

    I would recommend this to a friend
  • Pros mentioned:
    Waterproof

    Rated 3 out of 5 stars

    Slim and trim profile!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice case overall. Slim profile is great. Waterproof and shockproof is good feature, but haven't tried it yet.

    I would recommend this to a friend
  • Cons mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Great iPhone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really love the color of this phone case! Only complaint is speakers are muffled, other than that love it!

    I would recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Christy,

      We are sorry that this FRE case is muffling the sound coming from you iPhone. This is not at all normal and we absolutely want to clear things up!

      Typically, the quickest and most effective way to alleviate any audio issues with your LifeProof case will be to remove your device, blow some air through the speaker and microphone membranes on the case, and then re-install your phone with the bottom going in first.

      If you find the issue persists, please feel free to reach out to us at 1-888-533-0735, and we’ll be more than happy to set you up with a warranty claim for a replacement.

      Best,
      LifeProof Customer Service Team lifeproof

  • Cons mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Lifproof case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case made the cell not work, people couldn't hear me and sounded like being in a tunnel. So, I cannot use it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The LifeProof cases are great until they fall apart. LifeProof does honor their 1 year warranty but these cases do not last a year with normal usage.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Zoso,

      We’re sorry that your FRE case did not last as long as we hoped it would. That’s a bummer and not typical but we’re glad that you took advantage of the warranty and received a brand new case. Hopefully this replacement case outlasts your iPhone 5/5s but if it doesn’t for some reason give us a call at 1-888-533-0735, and we will be happy to help out in any way that we can.

      Cheers,
      LifeProof Customer Service Team lifeproof

  • Rated 1 out of 5 stars

    Cheaply made and ineffective

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this case for our 12 year old for Christmas 2015. Since then (6 months), we have replaced it twice. The LifeProof warranty is pretty solid, but that really doesn't help when your kid takes her phone in the pool and water leaks into the case. We discovered the home button seal was broken. The second case lasted a few months, again the plastic cover is failing. We purchased the LifeProof NUUD case and it seems to be holding up much better.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi ABLB,

      We are truly sorry that you and your child were having some bad luck with the FRE case. We want to assure you that this is not typical. We’re glad that you are having better success with our Nuud case. We honestly hope that this case outlasts the iPhone. If you have any LifeProof questions please feel free to give us a call at 1-855-419-7418.

      Sincerely,
      LifeProof Customer Service Team lifeproof

  • Rated 4 out of 5 stars

    Great case for anyone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall I like this case except for using the adapter to listen to music. It has been dropped and fell off the table onto tile flooring and it still works.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Lifeproof cases. I have dropped my phone several times and have never had to worry about it with this case. I love the color too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always used a Lifeproof case for my IPhone and I especially like the fact that the piece that unscrews to use the headphones now stays attached to the case

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Requirement for a child's game machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you give your child your old phone to use as a game machine, go immediately and buy one of these. Otherwise, expect the phone to be destroyed in short order.

    I would recommend this to a friend
  • Cons mentioned:
    Headphone jack

    Rated 3 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well but it restricts the headphone jack to having to use the provided adapter

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid case but seal it well for in water use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall it's good but I didn't water in it once. Maybe it was that I didn't screw in the case well. Fingerprint unlock works great. Case is bulky

    I would recommend this to a friend