Customer Ratings & Reviews
- Model:
- 77-59926
- SKU:
- 6283620
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are enthusiastic about the FRĒ Case's excellent protection and water resistance, praising its snug fit and ease of use. Many appreciate the case's lightweight design and attractive colors. However, some customers noted concerns regarding sound quality and the price point.
This summary was generated by AI based on customer reviews.
No good
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Blocks the speaker so nobody on the other end can hear you, sounds like it’s underwater
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear that you were having some trouble with your FRĒ case! Sometimes if you don't have that case installed just right, it can lead to some audio issues like you're experiencing. When you're putting your phone into that case, we recommend sliding your phone in speaker-end first, as that will help with proper alignment of the speakers, microphones, and proximity sensors. If you decide you'd like to get your case replaced, feel free to call us at 1-888-533-0735, and we'd be more than happy to get you taken care of.
Best,
LifeProof Customer Service Team
Poor Quality
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After only 4 months the case began to come apart from only putting into a pocket and out of a pocket. Poor value to cost
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there, Tex!
We're sorry to hear that your FRĒ case hasn't been able to hold up against the rigors of your pocket! That's certainly odd. We'll be sure to get your feedback passed up the ladder. The good news is, we have a stellar warranty, so we're more than happy to get you a replacement case. Give us a ring at 1-888-533-0735, and we can get a warranty claim started for you.
Best,
LifeProof Customer Service Team
Love lifeproof products BUT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My new lifeproof case is already starting to come apart! When I tried to return at store was told to contact lifeproof
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi, Tina!
We're bummed to hear that your case is already falling apart! The good news is, we have a stellar warranty, so we're more than happy to get your damaged case replaced. Give us a call at 1-888-533-0735, and we can get you taken care of.
Best,
LifeProof Customer Service Team
Bad
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Front fell apart would never buy up another life proof case its junk don't buy one save your money
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear about the damage to your FRĒ case! The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our Customer Service Team here: https://www.lifeproof.com/en-us/contact-us
Best,
LifeProof Customer Service Team
Not cool
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy at all. Feel apart in no time and couldn’t get a replacement
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Very sorry to hear your current LifeProof FRĒ has fallen on some hard times, but not to worry—we are on the case! You mentioned struggling to get a replacement, however, we do have a really great warranty so it shouldn't be a problem for us to help fix thing right up with a new unit. Just give us a call at 1-888-533-0735 and we'll go from there.
Best,
LifeProof Customer Service Team
Not a good case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wife didn’t like it and returned. Bulky and causes some functionality issues.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey Jayhawk,
We're sorry to see that the FRĒ series didn't get your wife's vote! Had you contacted us, our expert representatives would have loved to sort out some of those functionality issues with troubleshooting tricks, but we also completely understand your decision to return the item based on personal preferences. We sincerely hope that this experience does not turn you away from LifeProof for good, and if you have any future inquiries, please don't hesitate to reach out to us at 1-888-533-0735. We're always ready to help out!
Kindly,
LifeProof Customer Service Team
Poor Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The item has already broke after less than one week.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey there wthwit,
We apologize that your FRĒ series had a rough week! This doesn't exactly sound like the long-lasting protection that we expect from our cases, but not to worry - our awesome representatives will be more than happy to hook you up with a brand-new warranty replacement. Simply give them a ring at 1-888-533-0735, and they'll get a claim started right away!
Best,
LifeProof Customer Service Team
The item was broke when I got it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item was broken when I bought it. I had to fix it and I have had problems.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear that your FRĒ was damaged when you bought it! Best Buy may be able to help set up an exchange since it was damaged on arrival. If you're not able to get this resolved through Best Buy, give us a ring at 1-888-533-0735, and we'd be more than happy to get you taken care of.
Best,
LifeProof Customer Service Team
Horrible
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke my phone on the first drop. Horrible case. Don’t buy.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there.
We're sorry to hear about the damage to your device while it was in a FRĒ case. Our cases are tough, but there are still some variables that we are unable to predict. Though we can't extend our warranty to the device itself, we'd be more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our Customer Service Team here: https://www.lifeproof.com/en-us/contact-us
Best,
LifeProof Customer Service Team
- Pros mentioned:Waterproof
Best fully waterproof case I’ve tried
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thin and lightweight. Not bulky like most in the waterproof market. Their warranty is great! And they have amazing customer service agents! So friendly! The only issue I’ve had is that the lens fogs up over time but all you have to do is give them a quick call and they will send you a new one for just the price of basic shipping if that! I highly recommend LifeProof!❤️
I would recommend this to a friend - Pros mentioned:Protection
Exactly what I wanted
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this product as an added layer of protection while on our cruise. This is an excellent product, especially for the price!
I would recommend this to a friend - Cons mentioned:Screen protector
Solid case, but it gets dust inside
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case came out of the box super charged with static. The “cleaning” cloth that came with it just added a lot more tiny white fibers. If you’re picky about dirt/dust build up under the screen protector (where you can see tiny specks on the screen), then I wouldn’t recommend this case. I had it nearly perfectly cleaned out, and somehow a tiny hair slipped inside (after a week) and ended up right in the middle of the screen.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi MpIsNate,
We apologize that this FRĒ series is struggling to keep it clean lately! Luckily, our customer service team members are the resident experts on case installation and maintenance, and they'll be more than happy to provide some extra tips and tricks. Feel free to give them a call at 1-888-533-0735, and they'll gladly offer additional assistance!
Best,
LifeProof Customer Service Team
- Cons mentioned:Sound quality
Just okay
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Protection of the lifeproof is great however I have several complaints when I'm on the phone with people not being able to hear me and when the case is removed it becomes clear. For the amount of money paid for this case the construction should be better!
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Bansley,
We're glad to hear this FRĒ case has your vote of confidence, protection-wise, but we apologize you're running into some audio roadblocks. We understand how this can be frustrating. Not to worry - our expert representatives know just how to help. Please feel free to give us a call at 1-888-553-0735, and we'll get you back on track to impeccable audio!
Best,
LifeProof Customer Service Team
Awesome case!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like this case a lot. One issue I have is that when the case is on, it makes my phone look like there is water or air below it. Similar to an air bubble under a screen protector!
I would recommend this to a friendNot a great impression
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've always used Lifeproof boxes, but the quality seems to decrease with each new version. My iPhone 6s had issues with weird speaker noise and out of the box, this XR case is problematic. The plastic is so cheap that in opening the box at the designated spot, the plastic chipped away. The seam pulled away as I opened it and the volume button takes two hands to turn on/off. May rethink and get a bulkier Otterbox.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey there HotCanary,
Sorry to hear that this FRĒ series didn't entirely have a good first impression! It is definitely odd that the case is dealing with some damages right off the bat, and our friendly representatives would love to remedy this situation with a warranty claim. Please feel free to call them at 1-888-533-0735, and they'll send out a replacement that we trust should successfully safeguard your iPhone XR for a long time to come!
Cheers,
LifeProof Customer Service Team
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was very excited to get this case for my iPhone XR! I needed a case that was “me proof”. Unfortunately, I had issues with my phone responding to touch while I had the case on it. I had to take the case off more than once just to hang up the phone. The color of the case is beautiful but it also gets really dirty and does not wipe clean with a damp cloth. It is only in my purse, on my desk, or in my hand.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Salexander3217,
Just like you, we expect our cases to be LifeProof as well as "You Proof," and we're sorry this FRĒ case missed the mark this time around.
Although it seems like this unit wasn't ready to protect your phone, we'd love to send you a tough warranty replacement that should work seamlessly going forward. Just click on over to our online support page!
bit.ly/WarrantyPageLP
Warmly,
LifeProof Customer Service Team