Customer Ratings & Reviews
- Model:
- 77-59634
- SKU:
- 6282700
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the FRĒ Case's excellent protection and waterproof capabilities, finding it easy to use and well-fitting for their Apple iPhone XS. However, some users experienced issues with sound quality distortion and found the screen protection inadequate. A few also noted bulkiness and some charger compatibility problems.
This summary was generated by AI based on customer reviews.
Great resilient case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is resilient but it can impede my customers from hearing me when I use the speaker mode on my phone.
I would recommend this to a friendBrand response from LifeProof Support Team
Posted .Dear Sheila,
We're so bummed to hear that this FRĒ series is having trouble working seamlessly with your audio signal! Luckily, our awesome representatives know exactly how to fix this. Simply give them a call at 1-888-533-0735, and they'll be able to clear up your sound quality in no time with some quick troubleshooting tricks!
Best,
LifeProof Customer Service Team
Good
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good enough for me. I don’t waste my life I. The phone so it’s fine
I would recommend this to a friend- Cons mentioned:Sound quality
iPhone case
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case is not good. The screen always looks like it has water on the screen. When you put the phone on speaker you can’t be heard and whoever you talk with say they hear what they are saying twice
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear about your frustration with your FRĒ case! When you install your case, make sure you're thoroughly cleaning off the screen of the phone and inside of the case prior to installation, preferably with a microfiber cloth. Additionally, we see these issues arise when installing the case in a more humid environment, so make sure that the case is being installed in the driest place you can find.
Best,
LifeProof Customer Service Team
- Cons mentioned:Screen protector
Aggravating to use phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s near impossible to type or use the phone with the crappy built in screen protector. I wish there was a way to remove it.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey, Melissa!
We're sorry to hear that you're having trouble using the screen of your phone with that FRĒ case on! Keep in mind, using additional screen protection alongside a FRĒ case can lead to issues like this. That being said, if you're not using any extra screen protection, please don't hesitate to reach out to our helpful Customer Service Team at 1-888-533-0735, and we can get you taken care of.
Best,
OtterBox Customer Service Team
- Cons mentioned:Sound quality
Not great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case isn’t great. We could not understand our son when he was talking. Take the case off and could hear him just fine. It was returned.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Makes total sense that you'd want to have clear conversations on your iPhone while using the LifeProof FRĒ to help keep it safe from harm, and we're sorry that you encountered such sonic struggles. We're confident that we'd have been able to help clear things up, so if you're still in the market and have any interest in giving it another go or perhaps checking out one of our other models, just give us a quick call at 1-888-533-0735 and we'll always be happy to help!
Best,
LifeProof Customer Service Team
too expensive!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've purchased this before and it was great! But this one broke while taking it out of the box. I will recommend if you don't mind having the bottom part close...
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear that your FRĒ case broke while you took it out of the box! That's certainly an unusual experience, and we'll be sure to let our design team know about your troubles. The good news is, we have a great warranty, and we'd be more than happy to get you a replacement case. Feel free to call us at 1-888-533-0735, and we can get your claim started.
Best,
LifeProof Customer Service Team
- Cons mentioned:Sound quality
Eh
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I spent almost $100 on this and it was not worth it. People could barely hear me when I called them and the rubber and inside never stayed in place
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear about your disappointment with your FRĒ case! When you're installing your case, we suggest sliding your phone into the case speaker-end first, as that will help ensure that the speakers and microphones are properly lined up. If you're still having audio issues after that or any more issues with the o-ring, give us a call at 1-888-533-0735, and we can get you taken care of.
Best,
LifeProof Customer Service Team
- Cons mentioned:Sound quality
This case sucks!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.With the first two cases I purchased they would be fine the first three days of use then a rainbow effect would appear. Crappy case!!
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi, Matthew!
We're sorry to hear about the frustration with the screen of your FRĒ case! While not present in the majority of our cases, there are certain conditions that may cause this "rainbow effect" or Newtonian rings under the screen protector of your FRĒ case. Thankfully, we have some simple tips to help prevent this issue! Be sure to thoroughly clean your case and the screen of your phone with a microfiber cloth. Additionally, try to install your case in the driest place you can, as higher levels of humidity can be the source of this effect. If you continue having issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.lifeproof.com/en-us/support
Best,
LifeProof Customer Service Team
- Cons mentioned:Sound quality
Worst life proof!!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve owned a lot of life proof case don’t buy this, you will regret it. The price for this product is overpriced really bad quality!
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hello,
We're sorry to hear about your disappointment with your FRĒ case. We'd love to get some more detailed feedback about your experience with your case. Please don't hesitate to reach out to our helpful Customer Service Team with your thoughts here: https://www.lifeproof.com/en-us/contact-us
Best,
LifeProof Customer Service Team
Not Water Proof
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Glad the directions said to test the case first. When we did, found water inside the case...so will not serve it's purpose. Taking it back
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi bbfan,
We're so sorry to hear this FRĒ case failed the water test the first time around! Although this particular unit wasn't quite ready to protect your phone, we would love to send you a tough warranty replacement that should work seamlessly going forward. Simply just give us a quick call at 1-888-553-0735 and we'll get you back on track to epic protection!
Warmly,
OtterBox Customer Service Team
Reception is bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been told that people cannot hear me with this case. If it was only once, I would have thought it was location . It’s the case. I will be changing it back.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Monty,
Audio impairment issues?! Well, that just won't do. Have you tried turning off the noise cancellation setting on your phone? We'd suggest giving that a shot, as that and re-seating the case tends to clear things up considerably. If you try those tips and still don't have any luck, reach out to our support team directly at 1-888-533-0735 and we'll do a little deeper digging into this!
Sincerely,
LifeProof Customer Service Team
Didn’t work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Liked the idea but could not get phone to function with cover on think the screen protector may be interfearing
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Dear Katy,
We're so bummed to see that the screen protector on this FRĒ series seems to be interfering with your iPhone XS experience! It sounds like that integrated shield might be sitting a tad higher above the phone display than we would normally prefer, and our awesome representatives would love to hook you up with some alignment troubleshooting. Feel free to give them a call at 1-888-533-0735, and they'll be delighted to further assist you with this!
Sincerely,
LifeProof Customer Service Team
- Cons mentioned:Sound quality
Aweful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased new IPhone so I needed new case. The case hinders signal and people can not hear me when calling.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey Larry,
We dearly apologize that this FRĒ series is experiencing some frustrating audio issues! It sounds like your signal might be feeling a little obstructed by the protective barriers on the case, and our friendly representatives would love to help fix things up. Please feel welcome to give them a call at 1-888-533-0735, and with a few quick troubleshooting tricks, they'll get you back on track to crystal-clear sound quality in no time at all!
Kindly,
LifeProof Customer Service Team
- Cons mentioned:Bulk
Nah
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn’t get used to the bulk. Screen wasn’t reacting well with cover
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi, Sarah!
We're sorry to hear about your disappointment with your FRĒ case! We appreciate your feedback about the size of your case, and we'll be sure to get your thoughts passed up the ladder to our design team. It's odd to hear that your screen protector isn't reacting well, though. Keep in mind, any additional screen protectors already adhered to your phone screen can cause issues when used alongside a FRĒ case. If you're not using any additional screen protection, please don't hesitate to reach out to our helpful Customer Service Team here: https://www.lifeproof.com/en-us/contact-us
Best,
LifeProof Customer Service Team
Very price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Life proof use to be the way to go but the new ones are very fragile and not worth money.
No, I would not recommend this to a friend- Cons mentioned:Sound quality
Horrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Camera was soo blurry. Had to take the case off to take legible picture.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey, Jay!
We're sorry to hear that your FRĒ case is getting in the way of some sick 'grams! For issues like that, we typically suggest giving the case and phone a thorough cleaning, making sure to focus on the phone camera and lens cover on the case. If that doesn't help, please call us at 1-888-533-0735, and we can get you hooked up with a replacement LifeProof!
Best,
LifeProof Customer Service Team
- Cons mentioned:Sound quality
Case caused sound issues when used on IPhone X
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return the item, Clarity of sound was an issue. I have iPhone X.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey there LBils,
We're so sorry to hear that this iPhone Xs FRĒ series was struggling with some audio issues! Unfortunately, the iPhone Xs FRĒ case is not considered compatible with the iPhone X, which is probably why you were experiencing a slight hindrance in sound quality. The good news is that we do offer this case for the iPhone X as well! Please feel welcome to call our friendly representatives at 1-888-533-0735, and they'll be happy to explore this option with you!
Cheers,
LifeProof Customer Service Team
Not worth money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lifeproofs quality has dropped cases very fragile.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Kaotikj,
We're sorry to hear that you're feeling so uncertain towards this FRĒ series! Rest assured, while this case is one of our streamlined styles, it is anything but fragile. The FRĒ is engineered and tested to provide epic protection against snow, water, dirt, and intense drops, and we're confident that the case should prove its worth time and time again! If you have any additional questions or comments, please feel welcome to call our reliable representatives at 1-888-533-0735, and they'll always be glad to provide further assistance!
Best,
LifeProof Customer Service Team
LifeProof Case Frustrating!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this case. You lose the contact of touch with the phone ,so your finger does not hit the right keys or can not swipe the screen to answer the phone , Very Very frustrating.
No, I would not recommend this to a friendDisappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The screen has a greasy spot that won’t go away & when I went to test the waterproof aspect there was a lot of water in the case. I didn’t have my home inside thankfully.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Dear Karen,
We're so sorry to see that this FRĒ series doesn't seem to be working out for you! Both of these issues aren't exactly typical of the product, and our friendly representatives are positive that a brand-new replacement should exceed expectations going forward. Please feel welcome to give them a ring at 1-888-533-0735, and they'll be more than happy to set up a warranty claim for you right away!
Best,
LifeProof Customer Service Team