Customer Ratings & Reviews
- Model:
- 77-59634
- SKU:
- 6282700
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the FRĒ Case's excellent protection and waterproof capabilities, finding it easy to use and well-fitting for their Apple iPhone XS. However, some users experienced issues with sound quality distortion and found the screen protection inadequate. A few also noted bulkiness and some charger compatibility problems.
This summary was generated by AI based on customer reviews.
Poor Quality
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure what the issue with these cases are but people can never hear me. From iPhone to iPhone. Its a hit or miss, but for me its always been a miss.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Nellie,
We are so sorry to hear this FRĒ hasn't delivered the seamless interaction you were hoping for! We suggest turning off Phone Nose Cancellation under the General Settings of your iPhone, as this will usually clear things up. If you're still having issues, please give us a call at 1-888-553-0735 and we would love to help further.
Best,
LifeProof Customer Service Team
No Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product leaked! Glad I checked it in a sink before taking into the ocean and ruined a 1k phone.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey Archlee,
While we're bummed to see that this FRĒ series ended up being compromised, we're also glad that you tested the case before any real time water exposure! Not to worry - our awesome representatives are ready and willing to hook you up with a brand-new replacement that we trust should stand the test of time. Please don't hesitate to give them a call at 1-888-533-0735, and they'll get a warranty claim started right away!
Best,
LifeProof Customer Service Team
- Cons mentioned:Charger compatibility
Good product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased LifeProof- Fre as LifeProof has a proven record of protecting your phone. This is supposed to be the case to protect my Galaxy XS and I am certain it will. I only gave it 4 stars as I am unable to use the charger that came with my phone and instead use a iphone charger from an older phone. Also, the on/off is difficult to use.
I would recommend this to a friend - Pros mentioned:Waterproof
Lucky it was still in stock
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am so happy this case went on sale and was the last one in the store so I was able to purchase it. I know that they are not making waterproof cases anymore so I am extremely happy I was able to purchase this one
I would recommend this to a friend - Cons mentioned:Screen protector
Good but not so good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I work in utilities so i need a good case with waterproof functionality and screen protection. Like the lifeproof cases but have one complaint. The screen protection material sucks! Within a month of having one of these cases on my phone the top part of the screen protector gets so scratched that it actually makes the phones proximity sensor thinks its covered so that during a phone call i cant access anything on the screen cuz it turns the display off. This is frustrating. The screen protecter should stay scratch free much longer than that. They only give you one free replacement a year under warranty so have to deal with long as i can. If they werent so pricey it wouldnt be so bad.
I would recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi, Daniel!
We're sorry to hear about your frustration with your FRĒ case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. As for our warranty, we do not have a one case limit, so if you have a damaged case, we're more than happy to get it replaced. Give us a ring at 1-888-533-0735, and we can get that claim started for you.
Best,
LifeProof Customer Service Team
Broken upon openkng
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Soon as I opened it, the rubber seal was loose. Tested it with a napkin and it got wet witching 30 seconds. Piece of junk....
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Royal1836,
"Junk" isn't quite what we're hoping for with this FRĒ case, and we apologize this unit didn't get a chance to prove itself. We'd love to prove to you this was just a fluke. Click on over to our online support page and we'll send you a brand-new case that we trust will deliver seamless security for a long time to come!
bit.ly/WarrantyPageLP
Best,
LifeProof Customer Service Team
LIFEPROOF has gone DOWNHILL
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had numerous problems with my case and have contacted support 4 times over the phone and 3 times via email and they keep passing me along telling me I need to do something different. We have bought dozens of cases from them NO LONGER!!
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey ScottS,
We're truly sorry to hear that your most recent LifeProof experience has been so disappointing! It is definitely odd that our customer service team seems to have multiple different answers to the issue, but if none of them are working, we would definitely love to set you up with a warranty replacement. If you're willing to give this another shot, please feel welcome to call our friendly representatives at 1-888-533-0735, and they'll process a claim without further ado!
Sincerely,
LifeProof Customer Service Team