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Customer Ratings & Reviews

Your price for this item is $45.99
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The comparable value price is $89.99

Customer reviews

Rating 4.5 out of 5 stars with 711 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers admire the FRĒ Case's excellent protection and water resistance, frequently praising its durability and ease of use. However, some users noted concerns about sound quality being muffled and the built-in screen protector's susceptibility to damage. The case's bulkiness and price point also received some negative feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 711 reviews
  • Pros mentioned:
    Water resistance

    Rated 5 out of 5 stars

    best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great at under the ocean and pool !!!!!!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best protection for mobile tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install and great case with tons of protection

    I would recommend this to a friend
  • Pros mentioned:
    Water resistance

    Rated 3 out of 5 stars

    Just Okay

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I work with kids and am always doing activities. The lens got scratched up the plastic is tore up. I got it to keep water out but I would have been better off getting something else.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hey, Moniqe!

      We're sorry to hear about the scratches on your lens and the beat up plastic! We'll be sure to pass your feedback along. The good news is, we have a pretty stellar warranty, so we're more than happy to get you a replacement case. Give us a ring at 1-888-533-0735, and we can get a warranty claim started for you.

      Best,
      LifeProof Customer Service Team Lifeproof

  • Cons mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Could be better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case looks and feels amazing. But after installing I had a rainbow effect from my screen sticking to the protective case. This was something that really affected my use personally it took away from the amazing screen quality.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hey Demetrius,

      We're so sorry to hear that a rainbow on your screen protector seemed to hinder your overall interaction with the iPhone XS Max display! We certainly understand why this would be a bummer, and our friendly representatives would love to hook you up with a brand-new replacement. Please feel welcome to give them a quick call at 1-888-533-0735, and they'll get a warranty claim started right away!

      Sincerely,
      LifeProof Customer Service Team Lifeproof

  • Rated 4 out of 5 stars

    Great

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this case, my husband is a welder and this case has saved his phone multiple times from being broken and being filled with dirt and metal. But he does have to replace it at least 1-2 times a year or so because of how bad it gets after a while.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have loved these cases for awhile now since the iPhone 6 and the work great especially for me in the construction business. We have so much dust but my phone never gets dirty. This is no different keeps the Xs clean and I still can easily push the few buttons left on the phone.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector, Sound quality

    Rated 1 out of 5 stars

    my phone cracked in the case

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dropped my phone from about a 4 foot height and it cracked my whole front screen. I am honestly dissatisfied because i had a regular case on it before and a screen protector and it lasted through many more falls. The water gets in. Also the camera on the back is always blurry. It has some lint looking pieces around it always therefore i have to open the case and wipe it off around the camera area. Do not recommend.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi there.

      We're sorry to hear about the damage to your device while it was in a FRĒ case. While our products are tough, there are still some variables that can't be predicted. Though we're not able to extend out warranty to the device itself, we would be more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our Customer Service Team about that, here: https://www.lifeproof.com/en-us/support

      Best,
      LifeProof Customer Service Team Lifeproof

  • Rated 5 out of 5 stars

    No Lifeproof coverage

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy this product expecting the lifeproof warranty exchange coverage because this unit is discontinued and best buy is not going to cover it replace it if its out of the 30 days.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great case, not a great color

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned and used other LifeProof cases in the past and had been completely satisfied with how long those cases stay nice, colorful, and supportive. This is a good case, the only downfall is the color scheme. It started to show a LOT of dirt and dinginess on the case after only having it for a week. I’m not even someone who regularly does “dirty” things. This was just from regular use, it only took a week. Whereas I previously had a different phone with a different color case that lasted over a year and still looked pretty good color-wise. So, GREAT case, just get it in a different colorway.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the fact that this case includes the screen protector! Absolutely love this case, but one downfall is that it can get dirty pretty easily due to the light colors of the case, but other than that, it’s a great case overall!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Case for Iphone Xs Max

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I picked this case because it was the only one with a built-in screen protector. I thought the screen protector would be a hassle but it sticks so close to the screen you hardly know it is there. I am happy so far with my purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Perfect Waterproof case.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is perfect for those who live at the pool/lake during the summer and want to capture memories, but don’t want to ruin your $1K plus iPhone! I’ve never had any issues with any life proof product I’ve owned.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had life proof cases for previous phones I’ve had and only had trouble with 2 the iPhone X’s max. My son and I both have the same trouble. It’s like moisture stays in the case at all times really bad when you swipe the screen and I’ve never water tested the case. I’ve tried everything to get it out. Because I know they are good cases to protect such an expensive device So needless to say I’ll be returning the case.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hey Mich,

      We apologize that you're experiencing a strange moisture issue with this FRĒ series! We always recommend water testing the FRĒ, but it sounds like your cases might be failing the real-life test. Please feel free to call our awesome representatives at 1-888-533-0735, and they'll be more than happy to hook you up with two new warranty replacements as soon as possible!

      Best,
      LifeProof Customer Service Team Lifeproof

  • Rated 5 out of 5 stars

    Love these colors!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always buy LifeProof cases for my phones. I love the colors this case has as options, plus it is the most durable one in my opinion. And on top of that LifeProof has the best warranty and they are usually very quick!!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    It’s does it’s job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pro: does it’s job. Con: Not stylish, high temperatures will cause case to get steam inside / fog up, can’t use screen protector while using this full body case.

    I would recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Deuce,

      Although it’s great to see that this FRĒ series is working tirelessly to protect your iPhone, we apologize that you're not loving the overall style! We don't typically see our cases fog up in different temperatures, and our detective representatives are wondering if a misalignment issue might be causing this. Please feel free to give them a ring at 1-888-533-0735, and they'll clear up this cloudy mystery in no time at all!

      Sincerely,
      LifeProof Customer Service Team Lifeproof

  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Great protection, but discolorates to easily!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Offers great protection for your phone. I chose the Tiffany blue for style, but found that it has bad discoloration and turns black anywhere it touches something.

    I would recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hey AndiC,

      Sorry to hear that your FRĒ series keeps picking up things that it is exposed to! While any sort of discoloration shouldn't impact your levels of overall phone security, we completely understand why this would feel disappointing, and our friendly representatives would very much like to clean things up with a warranty claim. Just give them a call at 1-888-533-0735, and they'll be thrilled to send out a brand-new FRĒ so that you can get back on the path to polished protection!

      Kindly,
      LifeProof Customer Service Team Lifeproof

  • Rated 5 out of 5 stars

    Durable, worth the money.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very good case. This is my go to case when I upgrade or change phones. The only kind I purchase now. I purchase this instead of the monthly protection plan.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Tough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is supposed to be very protective and it is so it gets 3 stars. I don't really like it though because it does not feel good in the hand. It is also a pain to get on and off. Since most people don't take their case off and on it is hard to fault it for that. I got it to put my phone in when I went mountain bike riding so I do take it on and off a good bit so it bugs me. If you need a tough case it fill that need it is just not very nice to use.

    I would recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hey DoubleAron,

      We're thrilled to hear that this FRĒ series has been able to keep your iPhone safe on so many epic mountain bike adventures! We apologize that the overall construction of the case doesn't seem to fit your style, and we completely understand that sometimes, the installation can be a bit tricky. Going forward, please feel welcome to call our friendly representatives with any questions at 1-888-533-0735, and they'll be happy to dive into some application assistance!

      Sincerely,
      LifeProof Customer Service Team Lifeproof

  • Rated 4 out of 5 stars

    Great waterproof case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The back of the case tends to vibrate when playing music, I wasn’t able to wireless charge through the case which was unfortunate not to say that other wireless charges don’t work but mine didn’t.

    I would recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi David,

      We're so sorry to hear this FRĒ case isn't delivering the seamless interaction we were all hoping for!

      This is strange because this case was tested to be compatible with most wireless charging pads. Not to worry - we would love to get to the bottom of this. Please feel free to give us a call at 1-888-533-0735 and we'll dive in with some quick troubleshooting!

      Cheers,
      LifeProof Customer Service Team Lifeproof

  • Rated 5 out of 5 stars

    Love my Lifeproof

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had a Lifeproof case for everyone of my phones that I have had, and I love them everytime. It seems like the hearing/talking problem that they have had in the past has improved. Overall great case.

    I would recommend this to a friend