Customer Ratings & Reviews
- Model:
- 77-60136
- SKU:
- 6283680
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers admire the FRĒ Case's excellent protection and water resistance, frequently praising its durability and ease of use. However, some users noted concerns about sound quality being muffled and the built-in screen protector's susceptibility to damage. The case's bulkiness and price point also received some negative feedback.
This summary was generated by AI based on customer reviews.
Case
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice case biggest con was the mute button tearing open and not making this case water or life proof in less then 3weeks of use.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear about your troubles with the mute rocker on your FRĒ case! We appreciate your feedback, and we'll let our engineers know about your experience. In the meantime, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Simply reach out to our Customer Service Team, here: https://www.lifeproof.com/en-us/contact-us
Best,
LifeProof Customer Service Team
Not durable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good case! I’ve had it a week and it already broke. Replaced it with an otter box and have since called LifeProof and gotten a refund.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi DJohnson5,
We apologize that this FRĒ series didn't end up standing the test of time! This definitely doesn't sound like the tough durability that we expect from our products, and had you contacted our friendly representatives right off the bat, they would have loved to set you up with a warranty replacement. However, we completely understand your decision to head down a different path, and we truly hope that this experience does not turn you away from LifeProof for good.
If you have any future questions or comments, please don't hesitate to reach out to us at 1-888-533-0735, and we'll always do what we can to help out!
Sincerely,
LifeProof Customer Service Team
- Cons mentioned:Sound quality
Not so great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Case got very dirty and my screen cracked while in this case
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Dear Kayla,
We're genuinely sorry to see that your screen retained such fatal damage while under the watchful eye of the FRĒ series. Our cases are put through an extensive amount of testing to make sure that they provide the best device protection possible, but unfortunately, every dangerous situation is subject to a number of different variables and risks, some of which are beyond our control.
Although our warranty does not extend to the Apple product itself, we would still love to get you into a brand-new LifeProof so that you can get off to a fresh start once that screen is repaired. If this sounds like a viable option for you, please feel welcome to call our friendly representatives at 1-888-533-0735, and they'll be glad to further assist you with this!
Best,
LifeProof Customer Service Team
- Cons mentioned:Sound quality
Doesn’t fit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The screen leaves air bubbles that never go away. For the amount of money the quality is poor
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Megan,
We're bummed to hear that your FRĒ series has been overtaken by an attack of the air bubbles! This definitely doesn't sound like the seamless screen security that we envisioned for this case, and our friendly representatives would love to take a closer look at the alignment on that unit. We're confident that with a few quick troubleshooting tricks, they should be able to straighten things out. Please feel free to give them a call at 1-888-533-0735, and they'll be thrilled to help!
Best,
LifeProof Customer Service Team
- Cons mentioned:Sound quality
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hated it. Made screen terrible and photos blurry. Sent back for refund!
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Bryan,
We apologize that you're not falling head-over-heels for the iPhone Xs Max FRĒ series! Had you contacted us, our friendly representatives would have loved to help with some troubleshooting tricks to clear things up, but we also completely understand your decision to return the item. We sincerely hope that this experience does not turn you away from LifeProof forever, and if you have any future questions or comments, please feel welcome to contact us at 1-888-533-0735. We'll always do what we can to assist!
Best,
LifeProof Customer Service Team
Not Worth the Money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The item broke in 3 days, the front screen popped out, at the top horizontal line. I will no long recommend Lifeproof, awaiting a Case from "Lifeproof" for testing. Lifeproof is saying they guarantee their product, if purchased from their Company. We shall see, free trails are nice, however I'm still FIRM with my decision.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi SeminoleBlkFt,
We're truly sorry to hear that the screen protector on your FRĒ series decided to abandon ship like that! We're glad that you already have a warranty replacement headed your way, and we're confident that your new case should prove its worth and stand the test of time going forward. If you have any future questions or comments, please feel free to call our friendly representatives at 1-888-533-0735, and they'll be glad to further assist you!
Best,
LifeProof Customer Service Team
It’s ok
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I expected But it works It’s pretty thin too
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi!
We're sorry to hear that your FRĒ case wasn't what you were hoping for! If there's anything specific keeping this case from being a 5-star experience, please reach out to our CS team here: https://www.lifeproof.com/en-us/contact-us
We'd love to hear your feedback!
Best,
LifeProof Customer Service Team
Not happy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was used, open box put back on the rack as new. Bought for vacation, so didn’t have a chance to exchange it before using. The seal was folded over and a chunk was missing around the camera.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear that your case wasn't in great condition after you purchased it. The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Give us a ring at 1-888-533-0735, and we can get a warranty claim started for you.
Best,
LifeProof Customer Service Team
- Pros mentioned:Protection, Water resistance
A Life-saver
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You can't get around the fact that the case will make your phone bigger, bulkier, and heavier. However, this is the small sacrifice you have to make in order to not worry about your screen and phone. The Fre case is phenomenal and second to none in protecting your device. From water to sand to just plain falling, the Fre has you covered. I've brought my phone to the beach to get amazing wave pictures as well as underwater shots. The Fre lived up to its name and allowed me to not worry about it. While being quite large, it doesn't impede any of the general functions of the phone such as phone quality, mic, or camera quality. There might be a few times where you have to wipe the camera lens in order not to have a blur or a smudge but I found myself doing that without a case anyway. Overall, while making your phone a bit bigger, I think it is worth it for the protection of my device. Especially as an adventurer and one who frequently visits the beach...to not worry about water or sand.
I would recommend this to a friend Not a good product
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t waste your time money, there is no lifetime warranty. It doesn’t work well. It broke in so many areas and they wouldn’t honor the warranty.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear about any frustration with your FRĒ case! We do have a one-year warranty, so we're sorry to hear that you've been having trouble filing a claim. Please don't hesitate to reach out to our helpful Customer Service Team through the link below.
Contact us: https://www.lifeproof.com/en-us/contact-us
Best,
LifeProof Customer Service Team
Phone case
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money at all these things a str8 junk. I wish I would of idk really because you can get a good case anymore they are all crap!
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear that you're not loving your FRĒ case! We'd love to hear more detailed feedback about your experience, so we can get it passed up the ladder to our design team. Please don't hesitate to share your thoughts with our helpful Customer Service Team here: https://www.lifeproof.com/en-us/contact-us
Best,
LifeProof Customer Service Team
The case was very hard to open
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case was very hard to get open and I needed to get my child to open the case for me. Was not able to text all letters especially the ones on the side of the phone.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey Disappointed,
Sorry to hear that the FRĒ series installation proved to be a little trickier than expected! We're glad to hear that you received assistance, and going forward, please note that our friendly representatives are also always available to help out with this.
As for the touch sensitivity issues, we would love to take a closer look at the alignment of that case to ensure that everything is working seamlessly. Please don't hesitate to reach out to us at 1-888-533-0735, and we'll solve this conundrum as soon as possible!
Warmly,
LifeProof Customer Service Team
Terrible case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t have it for more than 4 days when the case started to discolor and had rainbow marks on the screen. Returned it right away.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Msarmie,
We're sorry to see that this FRĒ series was a more colorful character than we were all expecting, and that returning the item felt like your best move! Had you contacted our friendly representatives, they would have loved to send you a spotless new warranty replacement, but we also certainly understand your decision. We sincerely hope that this experience does not turn you away from LifeProof for good, and if you have any future questions or comments, please don't hesitate to reach out to us at 1-888-533-0735. We'll always do what we can to help out!
Regards,
LifeProof Customer Service Team
waste of money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case takes away the touch sensitivity. I had to get another case so I can use the touchscreen of the phone.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi, Jenny!
We're sorry to hear that you're having issues with touch sensitivity on your FRĒ case. We've seen issues like this in the past when using that case with an additional screen protector on the device. If you're not using any additional screen protection, that case may need to be replaced. Give us a ring at 1-888-533-0735, and we can get you taken care of.
Best,
LifeProof Customer Service Team
Shocked
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Shattered the back of my phone is under 24 hours. Didn’t drop it once.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hello Shelly,
We're sorry to hear about the damage to your device while it was in a FRĒ case. While our cases are tough, there are some variables that can't be predicted. Though we're not able to extend our warranty to the device itself, we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team at 1-888-533-0735, and we can get your claim started.
Best,
LifeProof Customer Service Team
Foggy Photos
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too bad the they use plastic for the lens covers. Light leaks and foggy photos
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear about your disappointment with your FRĒ case! It's definitely odd to hear you're experiencing some foggy photos. We'd recommend removing your case and cleaning the lens cover inside and outside your case as well as the camera on your phone. If that doesn't help, please don't hesitate to reach out to our Customer Service Team here: https://www.lifeproof.com/en-us/contact-us
Best,
LifeProof Customer Service Team
Not for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This made it extremely difficult to use my iPhone. Cover was too thick to use keyboard.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear about the sensitivity issues you've run into with your FRĒ case. Oftentimes, removing the case and reinstalling it can help line everything up a bit better. If that doesn't help, we'd suggest removing any additional screen protectors you may be using with your device. If you continue to have issues after that, please give us a ring at 1-888-533-0735, and we can look into your replacement case options.
Best,
LifeProof Customer Service Team
Bulky
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Interferes with your speaker. People you call can’t hear you and it’s a bit bulky.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Dear Carla,
We're bummed to see that this FRĒ series seems to be dealing with some strange sound interference! Fortunately, our expert representatives know exactly how to fix this, so please don't hesitate to give them a quick call at 1-888-533-0735. They'll provide some tried and true troubleshooting tips that should do the trick!
As for the additional bulk, while we streamline our case designs as much as possible, at a certain point, it just isn't worth it to sacrifice any further protective layers. We truly believe that the extra weight is well worth the stellar device security! If you have any additional questions or comments, just let us know, and we’ll always do what we can to help out.
Best,
LifeProof Customer Service Team
would only recommend black
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got dirty in the first two days and won’t wipe off same thing happened to my friends
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi wyldmel74,
Sorry to hear that this FRĒ series is having trouble cleaning things up! We usually suggest using a reliable dose of soap and water to clean off our cases, but if that isn't doing the trick, we will be more than happy to get you into a tidy new replacement. Just give our awesome representatives a call at 1-888-533-0735, and they'll get a warranty claim started right away!
Cheers,
LifeProof Customer Service Team
It broke súper easy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got my case and about 2 weeks later it broke. Very disappointed
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey Lala,
That definitely would be a bummer and we're sorry to hear that happened so soon after picking up your case! We'd like to assure you that's certainly not normal for a LifeProof. The good news is, we have an awesome warranty in place just for these type of one-off situations. Simply dial up our support team at 1-888-533-0735 and we'll get you taken care of!
Cheers,
LifeProof Customer Service Team