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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 786 reviews

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82%
would recommend
to a friend

Customers are saying

Customers recognize the frē Case's excellent protection and water resistance as significant advantages, with many praising its waterproof capabilities. However, some users experienced issues with sound quality and the headphone jack, while others found the price point to be somewhat high. The case's fit and lightweight design were also frequently noted. A few users mentioned challenges with the screen protector.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 786 reviews
  • Pros mentioned:
    Water resistance

    Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case. Keeps my phone dry during the rain. Well made case

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this case!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, this case is as described: stylish, protective and I'm still able to use the screen functions. My only complaint is that moisture gets under the screen and the case is hard to remove, so it's not practical for me to keep removing the case to dry the moisture. Not sure how moisture is getting under it, since I don't use it in any such areas.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protection for my new phone. Works well and gives me piece of mind

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    great product for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great item to protect my new cell phone from damage worth the cost

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is lightweight and awesome. I would recommend this case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent protection...1 glitch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protects from dust, dirt and water and does very well protecting from drops. So...the protection is excellent but if you don't open the access port at the bottom of the lifeproof case when you talk on the phone, the people on the other end will not be happy with you. They say they can't hear you but for the protection, it's a minor inconvenience.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    great case for iPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is an excellent choice for care of your iPhone 5S!

    I would recommend this to a friend
  • Cons mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Great idea, but had issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I originally bought this because I was headed to the beach and wanted a case that I could use in the water or just around the beach without issues. I know I still need to contact LifeProof directly, but I am guessing something was missing in my packaging. When testing the product before going onto my phone, water was able to get inside the case. I'm sure this might be a defect in packaging, not saying this will happen to everyone. The next thing that I was not a fan of is the change in sound quality. I did put it on my phone to test phone calls and music/speaker quality, in case I were to get a new one. I barely could hear my friend on the other end of the phone and they said I sounded echoy. The speaker was fine for playing music. I get it, if you want some waterproofness you have to give in some things, but to barely hear someone was difficult for me. Mostly since I talk on the phone in the car a lot. As well as we all know the beach can be a tad noisey and hard to hear over. I think this is a good idea, just maybe not for Samsung phones?

    I would recommend this to a friend
  • Pros mentioned:
    Water resistance

    Rated 5 out of 5 stars

    Protection second to none

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best case on the market. Reliably stands up to drops and water.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case love it, helps prevent my accident prone life.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Wonderful product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what I ws looking for. Works great. Very protective cover

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Life proof is the best cover in my opinion Nothing can top it!

    I would recommend this to a friend
  • Pros mentioned:
    Waterproof

    Rated 5 out of 5 stars

    Love Lifeproof

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving my waterproof case and style. It really is life proof!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Solid case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has been a life saver, especially if the phone gets dropped

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    AWESOME CASE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AWESOME case protected phone when it was ran over by a car

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    It is a good tough case.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good case, it keeps my phone clean and dry.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Great protection, horrible sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a gs5 (kinda old now) and I found this case on a shelf for 10 bucks so I bought it immediately. Great protection for the phone, I don't even mind the bulkiness too much but I have a hard time hearing when on a phone call and people have a hard time hearing me as well

    I would recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Frankie,

      We’re glad that this FRE case is taking care of your Galaxy S5 and that you scored a great deal as well! We are sorry that it is making it difficult to hear and be heard though. This is not at all normal and we certainly want to get to the bottom of this dilemma.

      Typically, the quickest and most effective way to alleviate any audio issues with your LifeProof case will be to remove your device, blow some air through the speaker and microphone membranes on the case, and then re-install your phone with the bottom going in first.

      If you find that the audio issue persists, please feel free to reach out to us at 1-855-419-7418, and we’ll be more than happy to set you up with a warranty claim for a replacement.

      Best,
      LifeProof Customer Service Team lifeproof

  • Pros mentioned:
    Water resistance

    Rated 5 out of 5 stars

    Love this waterproof case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case is hard to remove so I know water will not get in.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    nice case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for protecting and looks nice but sometimes hard to hear during phone conversations and sometimes people have trouble hearing me.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great phone cover case!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone case! Totally fullproof! My phone is safe!

    I would recommend this to a friend