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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 786 reviews

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82%
would recommend
to a friend

Customers are saying

Customers recognize the frē Case's excellent protection and water resistance as significant advantages, with many praising its waterproof capabilities. However, some users experienced issues with sound quality and the headphone jack, while others found the price point to be somewhat high. The case's fit and lightweight design were also frequently noted. A few users mentioned challenges with the screen protector.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 786 reviews
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Very durable, if that is what you are looking for.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i bought it because i was looking for one to protect my phone. i have dropped my phone many times and knew the next time could be the last one. This exceeded my expectations. Only problem is that the photos i took were not as sharp and vibrant. i think it is because of the plastic cover over the lens. it was also difficult to remove from the phone. for these two reasons, I rated it average.

    I would recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Crane,

      Thanks for your feedback! We’re glad that the FRE case is taking care of your Galaxy S5! That is strange the case is having a negative impact on your photos. As long as the plastic covering the camera lens is free from dust and debris this should not be happening. Below is a link that will take you to a video that goes over the best way to install and remove the case. If you have any questions please do not hesitate to give us a call at 1-855-419-7418.

      https://www.youtube.com/watch?v=T9L7iu_SKBo

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 5 out of 5 stars

    great for people who are clumsy like me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm always dropping my phone in various places. I was so glad that they made a Life proof for my type of phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    great for my brother

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my brother he is in the Coast Guard and in his line of work he needs something that will protect his phone well

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It's ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like how it shows how my back of my phone but other than that I drop phone twice and after it cracked the case

    I would recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi melliemel,

      We’re sorry that the FRE case cracked after a couple drops. Thankfully we can easily fix that through our warranty. Please give us a call at 1-888-533-0735, and we will be happy to get you set up with a warranty replacement case.

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my nephew and it works great for his phone. I would recommend this product to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Waterproof

    Rated 4 out of 5 stars

    Great case to protect the phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good case to protect the phone from falls and liquid spills, sturdy case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    galaxy s5 case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great to buy i brought it for my wife no more broken phone from my little princess dropping my wife phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great purchase, The case is very protective and deserves its five stars.No complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Life proof

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It protects my phone great, but sometimes it makes it difficult to touch all areas of the screen such as the corners.

    I would recommend this to a friend
  • Pros mentioned:
    Water resistance

    Rated 5 out of 5 stars

    Sturdy case for phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case holds up as the product states. We used it for capturing photo's in the pool. The quality is good and the customer service is excellent. The little cap on the case broke off, rendering it not waterproof any longer. I called the company and without hassle, are sending a new one immediately.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case for a great phone at a great price from a good store

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this case for my husband when he got a new phone and he loves hi as much as I love mine!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Life saver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Accidents happen, but this case has saved me from having to buy a new phone or replace the screen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this case for my daughter for Christmas she loves it. Best thing Best Buy priced matched it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this case! It's definitely waterproof! My son has put it to the test, several times!!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case for a kid

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This a great case for your phone I got this for my granddaughter to protec.t her phone you pay a lot for a phone this case does it job kids are gonna drop their phones what have you with this case takes all the worry away

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great Protection for my S5

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I'm really please with my LifeProof case. I took my phone out of it the other day and it still looks brand new, not a scratch, ding or dent in it. Even though it's a little pricey, it sure beats spending a fortune to fix or replace my phone if something were to happen to it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product was advertised to be life proof, and it lived up to that promise.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had other cases and the phone broke this case is solid built and durable and protects the phone well

    I would recommend this to a friend
  • Pros mentioned:
    Waterproof

    Rated 5 out of 5 stars

    Great product well worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have already dropped the phone twice, and once in a pond. After the drops on the ground a notice popped up on the screen telling me to check the case to insure the seal on it. when it went in the water I pulled it out and not a single drop of water got inside! I was impressed.

    I would recommend this to a friend