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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 786 reviews

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82%
would recommend
to a friend

Customers are saying

Customers recognize the frē Case's excellent protection and water resistance as significant advantages, with many praising its waterproof capabilities. However, some users experienced issues with sound quality and the headphone jack, while others found the price point to be somewhat high. The case's fit and lightweight design were also frequently noted. A few users mentioned challenges with the screen protector.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 786 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this product protects the phone to the max very happy

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    TRULY LIFEPROOF

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this item! Works so great and really protects my phone

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Very durable. Looks great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the clear case. Fits very tight on phone. Very durable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent phone protector

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent phone protector. It is light and not bulky.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Does the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this case because I didn't like the look and feel of my previous case. This one is nice and works well.

    I would recommend this to a friend
  • Pros mentioned:
    Water resistance

    Rated 2 out of 5 stars

    it keeps out war we and sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No one can hear you unless you scream at them when this is used.. it's ugly adds 100% size to s5 doubling the thickness of your phone .. I used in Pacific Ocean surfing and in saltwater tide pool 5 feet deep it survived.. 2 stars out of 5 .. if you use bluetooth it's great if you want to use a cell like everyone else it's a screaming situation

    No, I would not recommend this to a friend
  • Pros mentioned:
    Water resistance

    Rated 5 out of 5 stars

    tough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great for the money, looks good, water proof too. i like it

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    best thing for your cell

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product,really protects your phone, highly recommend

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Pretty good, but dust still gets in

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I originally bought the LifeProof case for my Galaxy S5 because the charging door is loose, and I felt I couldn't trust it to keep my phone water-resistant. The case is generally very good, but seems to still let little dust particles in when the charging and/or headphone ports open, as I'd see them stick to the inside of the screen protector. If you can deal with this, it's a good case. If it drives you nuts, it might be a harder sell.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Nice case for your 5s

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would have everybody that has a 5s get one, protects it.

    I would recommend this to a friend
  • Pros mentioned:
    Waterproof

    Rated 5 out of 5 stars

    As advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product my son water tested and it worked...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    life proof

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the color glad finally for galaxy still light weight

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Phone cover

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The little piece that covers the microphone broke within two days. For the amount of money it cost it should be life proof and not break.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    hard to get off. Makes it hard to plug in it's charger. However, if you need to protect your phone, this is the product that you require.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Good Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well and is durable, a little expensive though.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    the case was missing a seal, so not h20 proof

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only got this case over my old case cause it was supposed to be h2o proof, and it isn't worth going to the trouble of sending in :(

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a true livesaver, in every extent of the word.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it water resistant

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so happy with this purchase love the color !!

    I would recommend this to a friend
  • Pros mentioned:
    Waterproof

    Rated 5 out of 5 stars

    Awesome Case !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Case !! 100% waterproof and shock absorbent.

    I would recommend this to a friend
  • Cons mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Phone doesn't work so great with it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cant hear well when on a phone call. Also the person I'm talking to can't hear me.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Joey,

      We’re sorry that this FRE case is making it hard for you to hear people and for folks on the other side to hear you. We completely understand why this would be frustrating. We want to assure you that these results are not typical. Of course, a slight degradation of sound can be expected when a speaker is covered in a case, but this impact should be minimal. Typically, the quickest and most effective way to alleviate any audio issues with your LifeProof case will be to remove your device, blow some air through the speaker membrane on the case, and then re-install your phone with the bottom going in first. Try and pay special attention to make sure the speakers on your phone are lining up correctly with the vents on the case. This will allow for a clear path of sound. If you find the issue persists, please feel free to reach out to us at 1-888-533-0735, and we’ll be more than happy to set you up with a warranty claim for a replacement.

      Sincerely,
      LifeProof Customer Service Team lifeproof