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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 590 reviews

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85%
would recommend
to a friend

Customers are saying

Customers have good things to say about the frē Case's protection, water resistance, and lightweight design. Many appreciate its snug fit and ease of use, although some find the sound quality to be somewhat muffled. A few users experienced issues with the headphone jack and reported lower volume levels when the case is on. The price point was also mentioned as a potential drawback by some customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 590 reviews
  • Rated 5 out of 5 stars

    Nice case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice case would recommend to anyone................

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would recommend this case..........................

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    NA

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE TH CASE I PURCHASED FROM BEST BUY IT WORKS GREAT.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very durable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daughter loves the look. I love the phone protection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a awesome phone case. I would buy another one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AMAZING!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TRULY IS LIFE PROOF!! TOOK IT ON A CRUISE...AAA++++!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great case and great protection for my phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great design and durable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would purchase this LifeProof case again and again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Note is at it again. You cannot go wrong with phone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product. The price wasn't bad either.

    I would recommend this to a friend
  • Cons mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Hard to hear through the case.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No using. Couldn't figure out why i couldn't hear - then i took the case off.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Diana,

      We are sorry that this FRE case is making it difficult to hear. We assure you that this is not normal and we certainly want to help out!

      Typically, the quickest and most effective way to alleviate any audio issues with your LifeProof case will be to remove your device, blow some air through the speaker and microphone membranes on the case, and then re-install your phone with the bottom going in first.

      If you find that the issue persists, please feel free to reach out to us at 1-855-419-7418, and we’ll be more than happy to set you up with a warranty claim for a replacement.

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 5 out of 5 stars

    Keeps it dry

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product worth the money paid. Would recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really protects my daughter phone worth the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it being duel ....... ........................

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Keeps it dry

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. I would recommend for easy use ....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised. Clean and neat appearance . +

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Perfect size refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator is perfect for my older trailer. I would like a little bit more flexibility in door design

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Waterproof
    Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Awesome features.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ability to submerge this case underwater is awesome. It completely protects the phone from scratches and damages. The only disadvantages to the case is that it makes the fingerprint pass code a little more challenge since it is under plastic and since the case is completely surrounded it has a negative effect on the volume.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Mixed bag....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok, the salesman said this is great...with the way I use my phone I need it to be tough, dust proof, shock resistant, etc. He claimed this would be all of that and water-proof! Well...it's definitely thinner than the "Defender" I had on my previous phone but the rubber plug for the earphone jack broke off in 2 weeks. The "water-proof, dust-proof" earphone jack extension broke after a week so now the case always fills with dust & dirt when I'm working on a dirty job. The screen protector has never been clear. It always looks like it has water under it. There are 2 good things I can say about it....It's thin enough to put in my pocket easily and does seem to handle the shock of dropping the phone. But if you do dirty work like I do, you will be disappointed in the seal around the earphone jack and I wouldn't dare take this thing under water like the salesman claimed! Definitely NOT worth $80!!!!

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi there,

      Thanks for the feedback! We’re sorry that the earphone jack and headphone extension have broken on this FRE case. It’s strange that the screen protector wasn’t clear from the start. We want to assure you that what you are going through is not normal and we definitely want to help out. Please give our friendly customer service representatives a call at 1-855-419-7418, and we will be happy to get you set up with a new warranty replacement case.

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 3 out of 5 stars

    Not built to last

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone case for the money isn't worth it! It broke after 3 months of use.

    No, I would not recommend this to a friend