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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 590 reviews

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85%
would recommend
to a friend

Customers are saying

Customers have good things to say about the frē Case's protection, water resistance, and lightweight design. Many appreciate its snug fit and ease of use, although some find the sound quality to be somewhat muffled. A few users experienced issues with the headphone jack and reported lower volume levels when the case is on. The price point was also mentioned as a potential drawback by some customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 590 reviews
  • Rated 3 out of 5 stars

    no good that all

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No fitted on galaxy 6 so bring to store change for another one and same thing end up with another brand case

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great protective case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My granddaughter is three and loves my phone apps. This case has been a phone saver on more than one occasion. I love it and highly recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Water resistance

    Rated 5 out of 5 stars

    Unbeatable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this case on sale and it has already saved my phone from water damage and falling off my table onto a hard floor. I always buy these cases for my phones and they never let me down!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It serves its purpose, however, I have to frequently open the case as some moisture still gets in.

    I would recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Jenn,

      Moisture inside a waterproof case? That doesn’t seem right. We’re sorry that water is somehow getting into this FRE case. As long as it is completely sealed and all of the port doors are secure this should not be happening. Please give us a call at 1-888-533-0735, and we will be happy to get you set up with a warranty replacement.

      Cheers,
      LifeProof Customer Service Team lifeproof

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this case because it was on clearance for $40! It has definitely exceeded my expectations for the price! It has protected my phone from numerous drops without any issue.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Fantastic.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, superb protection. Only downfall, is sometimes have trouble with touching the edge of the screen. Well absolutely continue using lifeproof for all my future devices.

    I would recommend this to a friend
  • Pros mentioned:
    Water resistance

    Rated 5 out of 5 stars

    Great for kayackers/boaters.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Dropped my Galaxy S6 in the river while kayacking and phone stayed perfectly dry inside. Touch screen functions great even through the cover. Happy customer here.

    I would recommend this to a friend
  • Pros mentioned:
    Water resistance

    Rated 5 out of 5 stars

    Kayak in a storm

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On a recent vacation, I ended up in an open kayak filled to the top with water with my phone in my pocket in this case. I was slightly concerned but had no issues afterwards.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Fair to Good.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expected more for the price. Has protected my phone so far with falls. But clear back and screen gets distorted as if moisture is accumulated underneath and clear back seems to show dust underneath and easily scratches. Wouldn't trust as waterproof for these reasons.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Water resistance

    Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this case for my daughter. Pretty good quality, sturdy as it has already felt a few drops & has been splashed in water. So far also water resistant. Good buy.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Good protection but hard to take off

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The life proof case was very good at protecting the phone from falls and getting liquid spilled on it. It was hard to remove, however, but maybe that was the point.

    I would recommend this to a friend
  • Cons mentioned:
    Sound quality

    Rated 3 out of 5 stars

    be aware

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While we bought this case to protect my wife's phone, the one thing to be aware of is the life proof. Life proof means you cannot hear the other person well if you use the phones ear piece and the speaker for ringing and other sounds is going to be softer.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi lorryi,

      We’re sorry that this FRE case is giving you some audio problems. Of course, a slight degradation of sound can be expected when a speaker is covered in a case, but this impact should be minimal.

      Typically, the quickest and most effective way to alleviate any audio issues with your LifeProof case will be to remove your device, blow some air through the speaker membrane on the case, and then re-install your phone with the bottom going in first.

      If you find the issue persists, please feel free to reach out to us at 1-855-419-7418, and we’ll be more than happy to set you up with a warranty claim for a replacement.

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 2 out of 5 stars

    No guarantees

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case DOES NOT qualify for the total water protection plan. If I had known that I would not have purchased it. Its had a few raindrops on it but that's as far as I have dared to try with it. I've had it for about a month now and the plastic over the home key is already stretched. These are also not rugged cases.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi there,

      We’re sorry for any confusion about the warranty. Correct, only cases purchased at Verizon have the total water protection option. All of our cases do come with a one year limited warranty that will replace the case if it becomes damaged. It sounds like your home button plastic has seen better days. Please give us a call at 1-888-533-0735, and we will be happy to get you set up with a warranty replacement.

      Sincerely,
      LifeProof Customer Service Team lifeproof

  • Cons mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Blocked Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned the case after a week. I couldn't hear when my phone would ring. It also made my phone seem much larger than it actually was. Charging was a pain too, it would snap when I tried to unplug it and made me think I was breaking something.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this case for a few months now and have dropped my phone a million times. This case has protected it every time. Definitely worth the money.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good case, issues with dirt

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had fre for a galaxy 5, got one for the galaxy 6. Initial purchase was for the pink case thinking it was red in the store; returned for the silver. Case looks good and works well. Having a small issue with dirt getting trapped under the screen, after I've cleaned the inside and closed the case.

    I would recommend this to a friend
  • Cons mentioned:
    Sound quality

    Rated 1 out of 5 stars

    echo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy. I get an echo when I talk. Went back to Best Buy and the guy I talked to was not only clueless but didn't care or try and solve my problem. I think I will go to buying on-line, I have had better results when I have had problems.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Love the case.. but..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this case. Small and stylish; however, it will be returned. Callers could not hear us and we could not hear them. This is due to the material utilized for water proofing. The side on/off button did not work correctly either.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Awesome case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend this case to everyone. Lots f colors to chose from. Well worth the money. Does what it says. Great case to protect your phones.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Awesome phone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kind of pricey phone case, but worth every penny. I've dropped it multiple times and it has had water on it and still works like its brand new.

    I would recommend this to a friend