Customer Ratings & Reviews
- Model:
- 77-57862
- SKU:
- 6188401
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the excellent protection and water resistance offered by the FrĒ Modular Case. Many appreciate the case's ease of use and good fit for the Samsung Galaxy S9, while also noting its lightweight design. However, some customers express concerns about the screen protector's durability and the relatively high price point. The bulkiness of the case was also mentioned by a few customers.
This summary was generated by AI based on customer reviews.
Like screen protector
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good fit, like that it has it's own screen protector.
I would recommend this to a friendPerfect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works just as it should. Arrived super fast. Great stuff.
I would recommend this to a friendGreat case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its perfect. Thin and goes its job to protect my phone.
I would recommend this to a friendGreat case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great case to have for total protection of your device.
I would recommend this to a friendPerfect for heavy duty workers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.perfect for construction workers .Great price too.
I would recommend this to a friend- Pros mentioned:Protection
Had this case for 5 months, buttons stopped workin
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this case in my s9 for 5 months and the buttons slowly became inoperative.. while it was amazing at protecting my phone, I couldnt even turn on my phone with it in the case.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi, Trae!
We're sorry to hear about the button frustrations with your FRĒ case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. In the meantime, give us a ring at 1-888-533-0735, and we'd be more than happy to look into your case replacement options.
Best,
LifeProof Customer Service Team
Not bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hedious color but it's the only one available for the s9. The price was good for what it is. The cover interferes slightly with the touch screen and the fingerprint sensor but it is small so I guess you have to take the good with the bad.
I would recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Preachaskid,
Although it's great to hear that this FRĒ series has you covered in terms of slim security, we apologize that some of your device features seem to be hindered by the unit! This definitely does not sound like the epic experience that we had in mind for that case, and our awesome representatives would love to further examine this to find the root of the issues. Please feel welcome to give them a quick call at 1-888-533-0735, and they'll be thrilled to help out!
Best,
OtterBox Customer Service Team
Phone case
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good case but all the rubber buttons fell of so i have to take my phone out of the case to press the phone buttons. Phone was dropped several times with and without case no issues.
I would recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear that the button fell out of your FRĒ case! That's certainly unusual. The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our Customer Service Team here: https://www.lifeproof.com/en-us/contact-us
Best,
LifeProof Customer Service Team
- Cons mentioned:Price, Screen protector
Bad case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case is ok, but overpriced and my screen still broke
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Ang58, We're really sorry to hear about this experience. We do our best to manufacture the toughest cases on the market, but there are variables and situations that we are unable to predict. Though we can't extend our product warranty to the device, if you give our friendly representatives a quick call at 1-888-533-0735, we'd be more than happy to get you a new LifeProof. Sincerely, LifeProof Customer Service Team
I guess it's okay at best.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Having this case only 2 weeks and the camera lenses protector already loose is disappointing!
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey drago45,
A loose camera lens is certainly cause for disappointment, and we're sorry to see that this is happening! Our awesome representatives would love to hook you up with a brand-new replacement, so please feel free to give them a quick call at 1-888-533-0735. They'll get a warranty claim rolling right away!
Cheers,
LifeProof Customer Service Team
Not bad
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case held up but it collected a lot of dust and dirt.
I would recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear that dust and other debris has made it into your case! We'd recommend removing your case and performing another water test to ensure the seals are still intact. If your case fails that water test, please don't hesitate to reach out to our helpful Customer Service Team here: https://www.lifeproof.com/en-us/contact-us
Best,
LifeProof Customer Service Team
works for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.my wife put it on for me and it seems to work so all is good
I would recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi newuser,
We're glad to hear that all is good with this FRĒ series! We trust that this case should continually protect your Galaxy S9 during many epic adventures to come. If you have any further questions or comments, please feel welcome to call our LifeProof Lifeguards at 1-888-533-0735, and they'll gladly dive in for the rescue!
Best,
LifeProof Customer Service Team
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Needs a holster to carry it with like a belt clip,
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Kevn,
Sorry to hear that this FRĒ series isn't ticking all of your boxes yet! We do have a universal belt clip option that might be right up your alley, so please feel welcome to call our friendly representatives at 1-888-533-0735. They'll be more than happy to walk you through our accessory options!
Best,
LifeProof Customer Service Team
good case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.wife loves this case, but it seems to muffle the sound
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey vinny,
It's great to hear that this FRĒ series has your wife's vote! We apologize that there seem to be a few audio issues going on, but don't worry - our expert representatives know a few troubleshooting tricks that should clear those up. To start, we would recommend reinstalling the unit and making sure that all ports are lined up and clear of debris. If this doesn't do the trick, please feel free to give us a call at 1-888-533-0735, and we'll find a quick fix!
Best,
LifeProof Customer Service Team
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound, quality, camera: all ruined with this case. I get that you want to protect your phone but this is ridiculous. It completely ruins a great phone. I returned mine to the store. The best buy I went to was great but this was a horrible product. Not their fault of course. The iPhone version is great but the Samsung version leaves a lot to be desired. You're better off getting an otterbox and a glass screen protector. Not to mention the green stripe is so ugly. Cant believe they dont offer a plain black one or a clear one. I would give this product 0 stars if I could.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi MJ76,
We're so sorry to hear that you didn't end up falling in love with the Galaxy S9 FRĒ series! It is definitely strange that you ran into so many practicality problems, especially since that particular case is intentionally engineered to not reduce any functionality while the device is under our protection. Had you contacted our friendly representatives, they would have been more than happy to troubleshoot these issues for you, but we also completely understand your decision to head in a different direction. If you have any other questions going forward, please feel welcome to give us a ring at 1-888-533-0735, and we'll be glad to provide further assistance!
Sincerely,
LifeProof Customer Service Team
HAD TO RETURN THE ITEM.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.WHEN I TALK INTO THE MICROPHONE, IT SOUNDED LIKE I HAD A COLD. PEOPLE MAY HAVE A HARD TIME UNDERSTANDING ME. HAD TO GO TO A VERIZON STORE AND BUY A BETTER CASE THAT DOES NOT COVER THE MICROPHONE.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi JL8980130,
Sorry to hear that this FRĒ series is making you sound like you have a cold coming on! Not only does this hinder your phone calls, but people might also think you're contagious - yikes!
Had you contacted us, our friendly representatives would have loved to fix things up with some troubleshooting tips, but we also certainly understand your decision to head in a different direction. We sincerely hope that this experience does not turn you away from LifeProof forever, and if you have any future questions, we are always just a call away at 1-888-533-0735. We’ll always do what we can to help out!
Best,
LifeProof Customer Service Team
- Cons mentioned:Screen protector
Lifeproof
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible phone protection case. Screen broke from a very small drop with case being on properly.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi, Joseph.
We're sorry to hear about the damage to your device while it was in a FRĒ case. While our cases are tough, there are still some variables that we're unable to predict. Though we're not able to extend our warranty to the device itself, we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team at 1-888-533-0735, and we can get your claim started.
Best,
LifeProof Customer Service Team
not a great case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The s9 has edge use and this case makes it very difficult to tap the edge characters. You need to press very hard to activate
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi davio,
We're sorry to see that you're having trouble activating the edges of your Galaxy S9 with this FRĒ series! Fortunately, that device actually has a quick fix in place to help the screen respond seamlessly. Simply visit your phone settings, select 'Advanced Features,' and turn up the touch sensitivity function. Doing so should help your display feel more interactive, no matter what's covering it!
If you continue to experience issues, please feel welcome to call our friendly representatives at 1-888-533-0735. They'll gladly do what they can to help out!
Best,
LifeProof Customer Service Team
- Pros mentioned:Protection
Great Case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My favorite case ever for the Samsung Galaxy s9. Has saved my phone many times from drops.
I would recommend this to a friend - Cons mentioned:Bulk, Screen protector
Okay case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return this case right after I bought it because it came with a defect. I tested it first by putting a paper towel inside and soaking it in water. As soon as I dunked it, water immediately started coming in from the top where the "hole" for the mic is. Not very waterproof is it now? The screen protector part of it was a very thin and flimsy plastic piece and I felt like it would rip by blowing on it. The case itself though felt very durable; it was thin enough while have an enough protection for drops... except for water ofcourse.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi, there!
We're quite shocked to hear your new FRĒ case failed the water test. The FRĒ Series provides 360° protection, which includes everything from drops, dirt, snow, and water. Please keep in mind we have a warranty exactly for these situations and would have been more than happy to send you a brand new replacement that would pass the water test. Please feel free to give us a call at 1-888-533-0735 with any further LifeProof questions or comments and we'll be glad to help!
Happy Holidays,
LifeProof Customer Service Team