Customer Ratings & Reviews
- Model:
- 77-58021
- SKU:
- 6188404
to a friend
Customers are saying
Customers admire the FrĒ Modular Case's robust protection and reliable water resistance, frequently praising its secure fit and high-quality build. While some found the price point high and the included screen protector less than ideal, many appreciate the case's ease of use and relatively slim profile. The waterproof capabilities are a significant selling point for many users. Overall, the positive feedback on protection and water resistance outweighs the concerns about cost and screen protector fit.
This summary was generated by AI based on customer reviews.
Poo. Wore out in less than. ayear
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case wore out in less than a year. I would not recommend
No, I would not recommend this to a friendSorry case
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have already had replacements in 2 years , crappie case
No, I would not recommend this to a friendThumbs Down
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I hate that otterbox went screen less so I had to settle for this pos
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey there JAyC,
We're sorry to hear that you're having trouble finding the right case for your Galaxy S9+! Our matchmaker representatives would love to take a closer look and get you into something that fulfills all of your hopes and dreams, so please feel welcome to call them at 1-888-533-0735. They'll be happy to help!
Warmly,
LifeProof Customer Service Team
Poor Customer Service and Quality Control
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I pre-ordered my first Fre case for my Samsung Galaxy S9+ only to find that after a couple of months of daily usage my power button ceased to function. I called customer support to notify them of the issue and they said they would send me another case if I paid for shipping. I thought that was fair enough and continued the process of exchanging my case, upon arrival of my new case I found the top to not be sealing quite right, but thought it would set in better after some use, unfortunately that was the wrong decision, it only continued to get worse. I called the customer support team again, during my second exchange process with LifeProof I found them to be very unhelpful and they insisted on charging me a shipping fee again to return another defective product of theirs. I obliged hoping that this would be the last time I would be dealing with a defective case from LifeProof. Well, now this is case 3 and a similar issue is arising, the top of the case is separating, negating the water resistant feature of the case all together. I am very disappointed with LifeProof regarding this case, especially considering I've had very good luck with their cases over the last five years. I've exclusively trusted LifeProof to protect my phones, however, given their lack of costumer service and quality control I will be considering alternative manufacturers.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Kyle,
We're genuinely sorry to hear that you've had such bad luck with the Galaxy S9+ FRĒ series. It is definitely strange that your experience with our customer service team was so poor, since normally our representatives are wonderful to deal with.
The case separating at the top is not an issue that we typically see from the FRĒ. We're always committed to keeping your device as protected as possible, and if you'd like to continue investigating this, we would be more than happy to take a closer look to help find a more permanent solution. On the other hand, we will also certainly respect your decision to head down a different path. If you have any future questions or comments, please feel welcome to reach out to us at 1-888-533-0735, and we'll always do what we can to provide assistance!
Sincerely,
LifeProof Customer Service Team
GOOD case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The only eason it doesnt get 5 its because he lock bottun doesnt work sometimes
I would recommend this to a friend