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Customer Ratings & Reviews

Your price for this item is $39.99
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The comparable value price is $79.99

Customer reviews

Rating 4.5 out of 5 stars with 1586 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers highly value the Frē Protective Case's robust protection and water resistance, frequently praising its ease of use and lightweight design. However, some users noted concerns regarding sound quality and bulkiness, with a few mentioning challenges related to the screen protector and headphone jack compatibility. The price point also received some negative feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 80 Showing 1,581-1,586 of 1,586 reviews
  • Rated 5 out of 5 stars

    Awesome Case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case for kids! Has already been in the washer and phone was dry and working.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    NOT WATERPROOF (even to minimal water exposure)

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product claims it will protect your phone even if completely submerged in water...my phone was splashed by a wave at the beach (with case fully secured - all openings were securely closed), and the case allowed enough water to get in to ruin my phone. The case was very expensive (I paid $90+ for it last summer) and the bulk was inconvenient, but I was willing to sacrifice the expense and the inconvenience for the full protection and am very disappointed that it was for nothing. This case offers no more protection that the sleeker, rubber cases and a glass screen protector, which I have on other phones in my household. (I should mention that my husband has this case as well, and complains that dust and dirt are constantly getting inside his case, requiring frequent cleaning.) This phone was taken for pictures by the water, rather than the other phones, with the belief that it was better protected. We did not drop or place the phone in water - a wave splashed it. It was not even submerged, which the product boasts and sells itself on being able to handle. Unfortunately, the Lifeproof case did not hold up to minimal contact with water. I do not recommend this case, and certainly do not recommend trusting it will protect your phone anywhere near water.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Lifeproof Case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is average. Main issue is that lint always seems to get into it.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Michelle,

      We are sorry that lint is somehow getting into this FRE case. This definitely is not typical and we will be more than happy to help out with a warranty replacement. Simply give us a call at 1-888-533-0735, and we will get that lined up in practically no time at all!

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 1 out of 5 stars

    DON'T BUY IT

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cases don't protect phones! Don't fall for it, your phone will CRACK from just 1 foot!!! When thinking of buying one.. just save your money!! My Otterbox hasn't failed me yet in over 5 yrs. Just bought this one for my stepson 2 months ago because he wanted this one and now.. cracked screen. But on a good note, the case is fine lol!!! AS IF that does us any good. Thanks Lifeproof... I will go back to Otterbox

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    will not let me end a call

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since installing the case, strange as it seems it will not let me end a call. removed...cleaned attached screen and it will will not let me end a call. What is going on I have no idea. i reinstalled my Otterbox defender and it works fine. No clue what is going on with this but it is useless to me.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hey Geneo56,

      We don't have a clue as to what is going on either! We so apologize that this FRĒ series is having trouble working seamlessly with your iPhone, and our LifeProof investigators would love to examine this further. Please feel welcome to give them a call at 1-888-533-0735, and they'll solve this conundrum in no time at all!

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 1 out of 5 stars

    Complete disaster

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this item so that we would be able to take pictures in the pool. The water got into the case and ruined the phone. Lifeproof will not replace your phone if their product fails to protect your device as promised. It is an expensive case that provides no security. Very disappointing.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Anaelise,

      We're very sorry to hear about your phone! While we do make WaterProof cases, the cases themselves are not completely infallible and the seals can wear down over time, which is why we strongly recommend regularly water testing your case.

      As for our warranty, we apologize that there was some confusion—we're happy to look into sending you a brand new case, but we cannot extend our warranty to another company's products. If you'd like to discuss our warranty further or have any other questions or concerns, feel free to call us directly at 1-888-533-0735!

      Sincerely,
      LifeProof Customer Service Team Lifeproof

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