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Customer Ratings & Reviews

Your price for this item is $55.99
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The comparable value price is $79.99

Customer reviews

Rating 4.5 out of 5 stars with 1586 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers highly value the Frē Protective Case's robust protection and water resistance, frequently praising its ease of use and lightweight design. However, some users noted concerns regarding sound quality and bulkiness, with a few mentioning challenges related to the screen protector and headphone jack compatibility. The price point also received some negative feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 1,586 reviews
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Water Resistant/Power Port Cover

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over All. A very protective case. This is the 2nd life proof case that I purchased for my daughter. CONS: 1. Is not water proof just water resisted. It can handle a splash of water but DO NOT use it for under water photos. My daughter did and guess what? Water got in and destroyed her phone. Life proof will not replace your damaged phone because of water damage. They will however replace the case. 2. The power port cover on both cases broke off very shortly after they were installed onto the phones. Maybe my daughter was a little rough with the port cover, maybe not. Either way, still dissapointed in the quality/strength of it. PROS: 1. This case will keep your phone in prestine condition. 2. I always get the maximum trade in allowance on phones that were always kept in a lifeproof case.(as Long as they were not water damaged)

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 3 out of 5 stars

    Great iPhone case but .....

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this case several years ago and it worked great until about 2 weeks ago. The screen protector separated from the side of the case. Because I liked the case so much I ordered a new one to replace it. However, after 7 days the new case did exactly the same thing as my previous case. I keep my phone in my shirt pocket so there isn't any stress on the case. It looks to me like there is an issue in the manufacturing process. I really liked this case but it's going back for a refund and I've purchased a less expensive case.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi there!

      We're sorry to hear that your new case got damaged so quickly! It's definitely unusual to have a case break so quickly. The good news is, we have a stellar warranty, so we're more than happy to get you a replacement case. Give us a ring at 1-888-533-0735, and we can get you taken care of.

      Best,
      LifeProof Customer Service Team Lifeproof

  • Rated 2 out of 5 stars

    Too expensive to replace

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Lifeproof case is not as durable as I had hoped. The outer trim and the button covers deteriorate long before the new phone model is released.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit, Protection, Waterproof

    Rated 4 out of 5 stars

    LifeProof Best case out there.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have tried others, none fit better and give you total protection as life proof does. The only reason I give it 4 stars is, I end up having to replace the case about every two years. The glued seam between the clear screen and the case always seem to Separate after about 2 years. Most people probably do not keep a phone for more than 2 years, so I am sure this not a big concern to most. If you want a case that fits well. Water proof, lite weight buy this.

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Waterproof

    Rated 5 out of 5 stars

    Love love love LifeProof cases!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My teenage daughter is super hard on her phone and needed a new case for her recently repaired iPhone 5. I've always had great results with my LifeProof cases and directed her in that direction. She ended up picking the black Fre and we have never looked back! The waterproof case seals up wonderfully and the hard plastic has all the armor one could ever need. I also love that there is a thin waterproof film protecting the screen (something my old LifeProof Nuud didn't have). I could not be happier with this case!

    I would recommend this to a friend
  • Pros mentioned:
    Water resistance
    Cons mentioned:
    Price, Screen protector

    Rated 5 out of 5 stars

    Total Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the only phone case my engineer husband will consider. It is not cheap, but does a great job of keeping his phone safe from damage and water and dust. The previous one actually wore out from being pulled out of his front jeans pocket multiple times a day. The engineer figured out a better way to position it and signed up for a new case. He is optimistic that this one will last longer than the one year of the previous case. The slightly loose fit of the cover screen would be a turn-off for me, but he makes it work and considers the waterproof protection to be worth the minor hassle. He rarely uses ear buds, so he isn't bothered by the small plug that must be unscrewed to do so. Bottom line: how you use/store your phone will determine how well you get along with this case!

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Second time around

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had this case for my previous iphone 4, and got it after once dropping it the water and then later having the screen break. Since having this case these mishaps are not an issue. When I got my new iphone it was only case I wanted. Its not bulky, all the phone features are still accessible, and it protects it everyway possible.

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Waterproof
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Third one!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since I tend to get busy, I tend to put my phone in my back pocket. It had dropped out several times and has survived mainly due to the case. I've also dropped my phone in the water at the lake where I live, in the toilet (YUK!) and has been saved by the case as well. My only complaint is the limited number of colour options available for this case! I guess I could have ordered another colour (didn't want the black or the purple one available in the store) but needed a case as the front screen edges were peeling off and I had just dropped it in the water again.. Same thing happened to my other two. Wanted a waterproof, bump proof case without the bulk of the other waterproof choice. Expensive but saves your phone.

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Headphone jack

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case, liking it a lot. Great fit for iPhone SE. very durable against drops and water. The screw in headphone jack cover takes getting used to, as well as having to have the extender cord to plug in the headphones. But even that’s not so bad.

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Water resistance

    Rated 4 out of 5 stars

    Great Protective Case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is great at protecting my phone. The few times that I dropped my phone, there was no damage at all. The case also make s the phone easy to handle. Over time, after 3 years, the type of rubber used on this case begins to deteriorate and become brittle and start to break off. It may be due to my keeping the phone mostly in my front pocket in which my body heat may have an effect on the rubber. Even with this issue, the case is worth it for it's water resistance and keeping the phone damage free when dropped.

    I would recommend this to a friend
  • Pros mentioned:
    Water resistance
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    VERY NICE CASE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I PURCHASED THIS CASE AS A GIFT FOR MY GIRLFRIEND. IT DOES AN EXCELLANT JOB OF PROTECTING THE PHONE. IT PREVENTS WATER FROM HARMING THE PHONE. I DO THINK IT IS A LITTLE TO EXPENSIVE. SO IM ONLY GIVING IT 4, INSTEAD OF FIVE STARS, BECAUSE OF THE PRICE.

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Water resistance
    Cons mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Perfect for travel

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone case because I was going to Iceland knowing I would be doing hikes and hot springs visits. It wa last perfect! I still attempted to keep my phone out of the water but it was nice to know that I didnt have to worry about my phone if I did drop it. I did a water test several times and it was completely dry on the inside. The one down side to this case was that people had a hard time understanding me on phone calls and they often told me it sounded like I was underwater. I now only use the case when I need it specifically for water proof situations.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    GOOD BUT EXPENSIVE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LIFEPROOF CAses are very good, but over priced. purchased for my girlfriend because she has small kids and they are always playing on her apple phone. it protects the phone really well, but again it is expensive.

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Water resistance

    Rated 5 out of 5 stars

    Very well made case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well made by Lifeproof good product I habe all my Apple devices In Lifeproof cases and the devices still look new and work as the day they were new and put into cases and 100% water proof

    I would recommend this to a friend
  • Pros mentioned:
    Waterproof
    Cons mentioned:
    Bulk

    Rated 3 out of 5 stars

    HORRIBLE FOR POCKETS...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device did seem to make my phone waterproof when I had just put it on, but it also made my phone more bulky and harder to get in and out of my pockets. I think that the phone seemed to overheat more often in this case and the thin plastic at the home button for my touch id was not able to handle the pulling in and out... I seemed to have moisture get in onto my touch id and the battery started warping so I had to replace my iphone 5s. The first time you take your device out of this case its protection and function is compromised.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hey there JEROMEO,

      We so apologize that you seem to be dealing with a few issues concerning the iPhone 5 FRĒ series! To start, the case should not be causing any sort of overheating or battery issues with your phone – while the unit adds a sleek layer of protection, it does not contribute any sort of insulation that would result in heat energy.

      As for the Touch ID cover, we definitely don't want that membrane getting tired and giving up on you! It sounds like this part of the case has been compromised, so please don't hesitate to call our LifeProof secret agents at 1-888-533-0735 to start a warranty claim. They'll tackle this mission head-on and save the day with a brand new replacement case!

      Cheers,
      LifeProof Customer Service Team lifeproof

  • Pros mentioned:
    Protection, Weight

    Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always been a fan of lifeproof cases since they have been out. One of the few cases that provides a rugged protection without adding weight or bulk to the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector, Sound quality

    Rated 3 out of 5 stars

    Repels everything, even quality music

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case was purchased to protect my iPhone SE, specifically from drops, as the camera on my last phone had been jarred too often. The waterproof and dust proof qualities, along with the built in screen protector, were merely bonuses. The quality and appearance of this case were great. I did feel like my phone was very protective. The main draw backs for me were the texture/response of the screen/front button and how the case handled sound. The screen protector made it hard for my phone to register touch typing and gestures. The fingerprint sensor also had a hard time reading due to the protector on it. While I was glad that the screw in headphone adapter was included, it made using the Apple headphone controls impossible and added a lot of bulk when carrying it all around. Playing music without headphones resulted in distorted sound, which was similar for phone calls. Finally, I felt like my phone heated up much more quickly in this case than in others. In the end, I returned the case. It was very protective, but made accessing and interacting with the phone more difficult than it was worth.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi KWebb,

      We're sorry to see that this FRĒ series kept running into a few practicality problems, and that you felt your best option would be to return the item. Had you contacted our awesome representatives, they would have been able to help with either some troubleshooting tips or a warranty replacement, but we also certainly respect your decision to head in a different direction. We sincerely hope that this experience does not prevent you from considering our protective options in the future, and if you have any further questions, please don't hesitate to call our Lifeproof Lifeguards at 1-888-533-0735. They're always ready to dive in for the rescue!

      Best,
      LifeProof Customer Service Team lifeproof

  • Pros mentioned:
    Protection
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Great cover.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does everything as advertised. A bit expensive, but worth the price in order to protect phone.

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Good case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality. Compact, doesn’t make phone’s size bigger as it’s competitors but the price is too high.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Great phone protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a little expensive, but worth it in the end. This keeps your phone protected.

    I would recommend this to a friend