Customer Ratings & Reviews
- Model:
- 77-56981
- SKU:
- 6111222
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are pleased with the FrĒ Protective Case's protection, water resistance, and slim fit, frequently praising its effectiveness and ease of use. However, some users experienced issues with sound quality and the included screen protector. A few also noted concerns about the bulkiness of the case and the durability of the charging port cover. The case's price and color were also generally well-received.
This summary was generated by AI based on customer reviews.
Need more improvement
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this item because I was going on a trip where their was a lot of water involved and my phone got wet water came in through the case
No, I would not recommend this to a friendPhone doesn't charge with case on
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't waste your time unless you use the charging port instead of a stand. The phone sits too high unless you charge your phone upside down.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi, Deanna!
We're sorry to hear about your frustration with your FRĒ case! While that case is compatible with wireless charging, we do recommend using chargers that allow your phone to charge in the flat orientation to better align the coils in the pad. We're sorry for any confusion!
Best,
LifeProof Customer Service Team
Very poor quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Falling apart rubber is coming off I expected much better quality for the price Mine was a clear unit
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi, Carib!
We're sorry to hear that the rubber is coming off of your FRĒ case! Thankfully, we have a pretty phenomenal warranty, so we're more than happy to get you hooked up with a replacement case. Drop us a line at 1-888-533-0735, and we can get that warranty claim started for you.
Best,
LifeProof Customer Service Team
Not very durable
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve purchased these life proof cases for the past 3 or 4 years hoping they would improve the quality of their product but they keep breaking and having audio issues after a couple of months. Life proof is really good at no questions asked replacements but it’s really not worth the hassle. I will no longer be purchasing life proof cases because they are not worth the price they charge for these cases. They should be $20
No, I would not recommend this to a friendGreat phone case
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My phone never broke or got any scratched but it was not waterproof at all my phone messed up because I fell in a river
I would recommend this to a friendOK Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product worked OK but ultimately we were worried that it was going to leak when we take it on our trip to Cancun later this year so we returned it.
I would recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey there artaj,
Sorry to hear that you were feeling slightly apprehensive about the FRĒ series, and that you felt your best option was to return the product! Had you contacted us, we would have suggested putting the case through the recommended water test, which is the best way to tell if the unit is positively waterproof. However, we also completely respect your decision, and we sincerely hope that this experience does not turn you away from LifeProof for good! If you have any future questions or comments, please feel welcome to call our friendly representatives at 1-888-533-0735, and they'll be happy to help!
Best,
LifeProof Customer Service Team
Not bad overall
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great for waterproofing your phone but not so much for when you drop it camera glass on phone broke after one small drop from my pocket
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Cb123,
Oh no! We're so sorry to hear that your phone broke in one of our cases! Although we design our cases to provide the most protection possible, there are some variables that can't be predicted. We're unable to replace or repair your phone, but we'd be more than happy to see about setting you up with a new case. If you'd like to get that set up, give us a brief call at 1-888-533-0735!
Happy Holidays,
LifeProof Customer Service Team
- Cons mentioned:Sound quality
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case was great for about 6 months. Then it started making a whistle sound and held air inside it.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey Jsmithart,
Sorry to hear that this FRĒ is dealing with a strange whistling sound! This definitely is not something that we typically see with that case, and our awesome representatives would love to hook you up with a warranty replacement. Please feel welcome to give them a quick call at 1-888-533-0735, and they'll get things rolling again in no time at all!
Best,
LifeProof Customer Service Team
Bought by my brother
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure this was a great fit for him. I think he wants to change the case to one he can put a glass screen protector on.
I would recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Nittmo,
We're sorry to hear this FRĒ case wasn't the best match for your brother.
If you're looking for a case without integrated screen protection, the NËXT case might be a better match. Please feel free to check it out here: https://www.lifeproof.com/en-us/next-for-iphone-8-plus-and-iphone-7-plus/lpnx-apl-iphp17.html?dwvar_lpnx-apl-iphp17_Color=0A84#q=iphone%2B7%2Bplus&lang=default&start=1
Either way, we're confident both the FRĒ case and the NËXT case will keep you phone safe and sound. If you have any further questions or concerns, please feel free to reach out to us at 1-888-533-0735 and we'd be happy to boost your confidence.
Best,
LifeProof Customer Service Team
Still had bubble on side, cracked within 3 months
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still had bubble on side, cracked within 3 months. But was replaced easily online or at Best Buy.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear that there was a bubble with your FRĒ case, and we're bummed that it cracked! If you didn't do it already, we have a great warranty, and you can get your damaged case replaced, here: https://www.lifeproof.com/en-us/warranty-claim
Best,
LifeProof Customer Service Team
- Cons mentioned:Sound quality
Not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had two of these cases and you eventually will not be heard on the other end.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey there Sean198233,
Sorry to hear that you've been experiencing some recurring audio issues with the FRĒ series! Fortunately, our LifeProof magicians actually know a few clever troubleshooting tricks that should clear things right up. Please don't hesitate to give them a call at 1-888-533-0735, and they'll make that audio interference...disappear!
Best,
LifeProof Customer Service Team
Ok case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second case I have bought the first one the rubber started falling apart. So far this one has done well
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Chas,
We're sorry to hear that your first experience with the FRĒ series didn't quite have the happy ending that you were hoping for! We're confident that this new case should keep your iPhone safe and secure for a long time to come, but if you do run into any future concerns, please note that our friendly representatives are always happy to help with any questions or warranty needs. Just give them a call at 1-888-533-0735, and they'll get things sorted with ease and haste!
Sincerely,
LifeProof Customer Service Team
- Cons mentioned:Screen protector
So so
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was good, but as soon started using it, the screen protector had many scratches
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Gidajoe,
Sorry to hear that this FRĒ screen protector has succumbed to so many scratches! Not to worry - our friendly representatives at 1-888-533-0735 will be happy to clear things up with a quick warranty claim. Feel free to give them a call, and they'll get you in a brand-new replacement case in no time at all!
Warmly,
LifeProof Customer Service Team
Tough case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a tough case but the switch to turn the ringer on and off is hard to use. Besides that it’s good.
I would recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Wells,
It's awesome to see that the LifeProof FRĒ has delivered on the expected physical protection, but we were sorry to learn that you've had some trouble with the mute/ringer toggle switch. While this material can be a little rigid on a brand new case, after some consistent use over time, it should start to feel more comfortable. If you run into any further questions, please feel free to give our friendly LifeProof Lifeguards a call at 1-888-533-0735, and we'll dive in for the rescue!
Cheers,
LifeProof Customer Service Team
It’s ok but pricey
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tech 21 is a better case in my opinion. This one was pricey and it lasted my son 6 months
I would recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Doug25or624,
So sorry to hear about your son's case! Did you know we have an awesome warranty? You can give us a call at 1-888-533-0735 and we'll get a new case shipped out in no time!
Happy Holidays,
LifeProof Customer Service Team
Good case for the clumsy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like this case because it lightweight and thin unlike otter box with the thick plastic cover.
I would recommend this to a friendBrand response from LifeProof Support Team
Posted .Dear Keneisha,
We're thrilled to see that you're loving both the protection and the feel of the FRĒ series! If you have any future LifeProof questions or comments going forward, please feel welcome to call our LifeProof Lifeguards at 1-888-533-0735. They're always ready to dive in for the rescue!
Best,
LifeProof Customer Service Team
Too expensive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I feel like these cases are way to expensive for what you get and flimsy manufacturing
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Dear Jody,
We're sorry to see that you're feeling slightly uncertain towards this FRĒ series! While we definitely understand why you're feeling some apprehension towards the price point, we truly feel that the cost of this case is well worth the 360° protection, exceptional customer service, and limited lifetime warranty that all accompany the product. Although the case has a sleek style, it is definitely prepared to keep your iPhone safe and secure for a long time to come! If you run into any additional queries, please feel welcome to call our LifeProof Lifeguards at 1-888-533-0735, and they'll gladly dive in for the rescue!
Cheers,
LifeProof Customer Service Team
Case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case was ok. The problem was that it did not fit together at the bottom correctly
I would recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Pamr,
Our apologies that this FRĒ is struggling to pull itself together! We certainly find this odd, and our LifeProof detectives are curious if slight misalignment might be causing the issue. Please feel welcome to give them a quick ring at 1-888-533-0735, and they'll solve this conundrum with some quick troubleshooting tricks. You'll be able to enjoy epic protection before you know it!
Cheers,
LifeProof Customer Service Team
Decent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decent case. Bought two weeks ago and case screen already worn and scratched.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Brad,
Shoot - we're so bummed to hear that the screen protector on your FRĒ is already feeling a little worn down! This definitely doesn't sound like the dependable durability that we envisioned for that case, and our friendly representatives would love to set you up with a sleek new replacement. Please feel free to give them a call at 1-888-533-0735, and they'll get a warranty claim started right away!
Cheers,
LifeProof Customer Service Team
goos case but mine won’t close properly anymore
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.want a a fefund but i can’t get one due to return policy. can i at least get a new one?
I would recommend this to a friendBrand response from LifeProof Support Team
Posted .Dear Karlie,
We so apologize that your FRĒ series case is having trouble closing securely! True, we are unable to process returns beyond thirty days after the purchase date; however, we'll be more than happy to rectify this situation by sending out a replacement case. Please feel free to call our friendly representatives at 1-888-533-0735, and they'll set up a warranty claim with ease!
Best,
LifeProof Customer Service Team