Customer Ratings & Reviews
- Model:
- 77-65458
- SKU:
- 6439218
Rating by feature
- Value
Rating 3.7 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers highly value the FRĒ Series Carrying Case's excellent protection and water resistance, frequently praising its secure fit and ease of use. However, some users experienced issues with Face ID functionality and sound muffling, while others found the screen protector and price to be less satisfactory. The case's lightweight design was also a positive attribute for many.
This summary was generated by AI based on customer reviews.
Cell Phone Case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality product. I am extremely satisfied with case.
I would recommend this to a friendSlim and waterproof!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case works perfectly for water sports and it’s slim!
I would recommend this to a friendDaddy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great case I always use it very useful compact case
I would recommend this to a friendCase
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great phone case great product I would recommend getting this
I would recommend this to a friendGreat case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great case for the money. Case withstands drops or falls
I would recommend this to a friendGreat case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent case, Way better than my gear4 case..,,,
I would recommend this to a friendProtected !
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best phone condom current available!!!!!!!!!!!!!!!
I would recommend this to a friendPile
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product failed after about a month. The seal falls out of the case, the charger cover broke off the first two weeks and the rear camera cover is very easily scratched
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi, Alex!
We're sorry to hear about the rapid deterioration of your FRĒ case! We appreciate your feedback, and we'll be sure to let our design team know about your experience. The good news is, we have a great warranty, and we'd be more than happy to get you a replacement case. Feel free to call us at 1-888-533-0735, and we'd be more than happy to get you taken care of.
Best,
LifeProof Customer Service Team
- Cons mentioned:Screen protector
Damaged Item
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I realized when I went to open it at home that the box had been previously opened. The screen had a scratch on it when I removed it from the box. I returned it to the store.
No, I would not recommend this to a friend - Cons mentioned:Face id
disappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.face id doesn’t work!! my husband has lifeproof case for iphone11, not have any issues. we’re lifeproof fan from iphone6, the company missed quality control check?
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're bummed to hear that you're having troubles using FaceID in your FRĒ case! We are happy to walk you through some steps to modify your case that should resolve this issue.
Step 1: Open your case and remove your device.
Step 2: Lay the front of the case down on a flat hard surface with the screen protector surface facing down (the Silence Switch will be on your right).
Step 3: Centered near the top of the inside of the screen protector, you’ll see two small clear stickers. Using your fingernail, remove the sticker on the right (leave the left sticker in place).
Step 4: You may need to use some isopropol or rubbing alcohol and a Q-tip to remove glue residue left by the sticker you removed.
After doing that, your case should be good to go! If that doesn't help, please don't hesitate to reach out to our helpful Customer Service Team here: https://www.lifeproof.com/en-us/contact-us
Best,
LifeProof Customer Service Team
- Pros mentioned:Water resistance
No good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. Doesn’t close properly and damages phone in water. Don’t recommend this item. Life proof was good on the 11 but not the 12.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hello,
We're sorry to hear about the damage to your device while it was in a FRĒ case. While our cases are tough, there are some variables that can't be predicted. Though we're not able to extend our warranty to the device itself, we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team at 1-888-533-0735, and we can get your claim started.
LifeProof case for IPhone 12 Max Pro
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as my IPhone XS Max Lifeproof case. HATE the way you have to do Silent/Unsilent. HATE removing the flap to uncover the insert where my phone charger hooks up.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear that you're not a fan of your new FRĒ case! We greatly appreciate your feedback about the mute dial and charge port cover, and we'll be sure to pass your thoughts along to our engineers. In the meantime, if you run into any other issues with your case, please don't hesitate to give us a ring at 1-888-533-0735, and we can get you taken care of.
Best,
LifeProof Customer Service Team
- Cons mentioned:Sound quality
Worst case ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible case can’t hear anything when making calls or on speaker I recommend catalyst cases
No, I would not recommend this to a friend Not woth the time to pick up!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money. What they did not tell me is that my phone is already water proof. The case makes the phone hard to hear.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear about your frustration with your FRĒ cases! Sometimes if you don't have that case installed just right, it can lead to some audio issues like you're experiencing. When you're putting your phone into that case, we recommend sliding your phone in speaker-end first, as that will help with proper alignment of the speakers and microphones. If you continue having issues, please don't hesitate to reach out to our Customer Service Team at 1-888-533-0735 or though the link below.
Contact us: https://www.lifeproof.com/en-us/contact-us
Best,
LifeProof Customer Service Team
- Cons mentioned:Sound quality
Deafcase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible case and did not like it at all. I returned it within 15 minutes of buying it!
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there,
We're truly sorry to hear FRĒ was not the ideal case for you and caused you to return it. We would of liked to learn about your situation and help troubleshoot further. We appreciate your feedback and we'll be sure to pass it along. If there's anything we can help you with, please feel free to give us a call at 1-888-533-0735.
Best,
LifeProof Customer Service Team
Poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t work can’t type on it and can’t see too much when get wet
No, I would not recommend this to a friend- Cons mentioned:Sound quality
Defected lifeproof
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Damaged it seems this case was purchased and returned
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear that you received a damaged FRĒ case! That's certainly unusual. The good news is, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement LifeProof. Feel free to call us at 1-888-533-0735, and we can get your claim started.
Best,
LifeProof Customer Service Team
RYAN IS RUDE AND INTIMIDATING!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ryan apparently a manager was very intimidating and RUDE! I ended purchasing new cell phone at another retailer ! I have been shopping at this Best Buy for about 12 years and purchased my last 3 iPhones at this specific store . After the experience with Ryan I’m never returning to this store
No, I would not recommend this to a friendHorrible experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible experience, case broke 18 days after I got it, 3 days past the return policy. No wonder the policy is only 15 days because it literally broke immediately. Couldn’t even get an exchange. Never getting my business again.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear about the damage to your FRĒ case! We appreciate your feedback, and we'll be sure to let our engineers know about your experience. In the meantime, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-888-533-0735, and we can get your warranty claim started.
Best,
LifeProof Customer Service Team
Not recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I put it on the phone and got on the water the screen started to act up, you couldn’t press anything on the screen. In other words the $90 that it cost it’s not worth it
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there,
We're so sorry about this. We assure you this is anything but normal. We'd like to look into this further. Please feel free to contact us through our website under "How Can We Help You?" and select "General Questions." If needed, we can easily set up a warranty!
Best,
lpcst