Customer Ratings & Reviews
- Model:
- 77-65410
- SKU:
- 6439217
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers find value in the FRĒ Series case's protection and water resistance, frequently praising its quality and ease of use. However, some users experienced issues with Face ID functionality and the screen protector, citing concerns about its interference with touchscreen responsiveness and the appearance of bubbles. The price point was also mentioned as a potential drawback by some customers.
This summary was generated by AI based on customer reviews.
Life proof case IT IS NOT
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy this. I bought this for our first anniversary after not going anywhere due to COVID last year and it failed me miserably. We went to the Maldives and because my phone got water in it I was not able to take picture of our first anniversary. All because I couldn’t charge my phone because the case that was supposed to keep water out did not do that. At all. Smh
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hello Shawn,
We're sorry to hear about the damage to your device while it was in a FRĒ case. While our cases are tough, there are some variables that can't be predicted. Though we're not able to extend our warranty to the device itself, we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team at 1-888-533-0735, and we can get your claim started.
Best,
LifeProof Customer Service Team
Pass
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It literally worked once. Wasted $90 I really wanted to love it but good thing my phone is already water proof. I just wanted this for extra support.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear that your FRĒ case isn't up to the our high standards! It's certainly odd to hear that your LifeProof is leaking water. The good news is, we have a great warranty, so we'd be more than happy to get you taken care of with a case that is functioning properly. Give us a ring at 1-888-533-0735, and we can get your claim started.
Best,
LifeProof Customer Service Team
Great adventure case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good case, but it is very hard to make calls and hear the music. I would recommend if you get it also have Bluetooth headphones
I would recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi, Bob!
We're sorry to hear that you were having some trouble with your FRĒ case! Sometimes if you don't have that case installed just right, it can lead to some audio issues like you're experiencing. When you're putting your phone into that case, we recommend sliding your phone in speaker-end first, as that will help with proper alignment of the speakers, microphones, and proximity sensors. If you decide you'd like to get your case replaced, feel free to call us at 1-888-533-0735, and we'd be more than happy to get you taken care of.
Best,
LifeProof Customer Service Team
Disappointed
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love Lifeproof but this model isn't conducive to taking pictures for some reason. I have to take the case off every time I want to take
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear that your FRĒ case is impacting your photography! That's certainly unusual, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Feel free to call us at 1-888-533-0735, and we can get your claim started.
Best,
LifeProof Customer Service Team
- Cons mentioned:Screen protector
Don’t buy it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes it impossible to use the touch screen. Waste of money
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey there,
We're sorry to hear you're having problems using the touchscreen on the FRĒ case. Sometimes air can get trapped in the LifeProof during installation, which can cause this. We suggest opening the port door at the bottom of the case then push the front of the LifeProof against your chest or thigh with the palm of your hand on the back. This will squeeze out the extra air and you should have a smoother experience going forward. If you need more assistance, please call us at 1-888-533-0735.
Sincerely,
LifeProof Customer Service Team
Changes not for the better
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As with other reviewers, very disappointed with latest life proof fre case. First one would not close all the way when my phone was in it. Exchanged it for a second one that had the same problem. Seemed very slippery. Have always had life proof cases but this latest one felt very flimsy. End up returning second one and getting an Otterbox defender pro and am glad I did
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear about your disappointment with your FRĒ case! It's certainly odd to hear that your case isn't fitting well. Keep in mind, sometimes that case may look like it isn't closing properly, while the internal seals are fully intact and functional. We'd recommend removing that case and performing a water test to ensure everything is functioning properly. Having said that, if that gap is only present when the device is in the case, we may want to get you a replacement case. Give us a ring at 1-888-533-0735, and we can get your claim started.
Best,
LifeProof Customer Service Team
iPhone 12 pro
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I had got a different name brand. Apple is making junk.
No, I would not recommend this to a friendVery dissatisfied
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everyone I talk to on the phone says I sound like I’m in a tunnel. There is a bubble between the phone and the case. I’ve taken the case off and put it back on multiple times but there’s still space between the case in the phone.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear that you're having troubles with your FRĒ case! Sometimes if you don't have that case installed just right, it can lead to some audio issues like you're experiencing. When you're putting your phone into that case, we recommend sliding your phone in speaker-end first, as that will help with proper alignment of the speakers and microphone. If you continue having issues, please don't hesitate to reach out to our Customer Service Team at 1-888-533-0735, and we can get you helped out.
Best,
LifeProof Customer Service Team
Worst LifeProof case so far
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is definitely there worst case they’ve made. I’ve put a LifeProof case on all of my iPhones since the 5 and this year will be the first without it. There was definitely a problem with quality control for the screen.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there, Chance!
We're sorry to hear about your disappointment with your FRĒ case! We'd love to hear some more detailed feedback about your experience, so we can pass it up the ladder to our design team. Please don't hesitate to reach out to our Customer Service Team here: https://www.lifeproof.com/en-us/contact-us
Best,
LifeProof Customer Service Team
Slow
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have not even received one. Shipping is extremely slow. I ordered 3 of these and they have only shipped 2; 1 of them has yet to even ship out. Not very satisfied.
No, I would not recommend this to a friendPass
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just don’t like it anymore. Something about it seems way different than the older iPhone models so I returned it
No, I would not recommend this to a friendIt sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case doesn’t fully close and they gave me a damaged product.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi, Hannah!
We're sorry to hear that you received your FRĒ case damaged! The good news is, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Give us a ring at 1-888-533-0735, and we can get your warranty claim started.
Best,
LifeProof Customer Service Team
Jake
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.iPhone 12 Lifeproof case is not good because the back part which has rubber seal around the edge comes lose.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Jake,
We're sorry to hear you've encountered such strange stretching of your current LifeProof FRĒ at those outer edges, but not to worry—we are on the case!
Just drop us a quick line and we'll be glad to cinch things right up with a brand-new warranty replacement that we're confident will be better able to retain its natural and secure fit over the long haul!
https://www.lifeproof.com/en-us/warranty-claim
Best,
LifeProof Customer Service Team
Jake
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good case to buy. The rubber inside comes off.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi, Jake!
We're sorry to hear about your disappointment with your FRĒ case! We designed that o-ring to be removable for cleaning purposes. If your case continues to be troublesome, please don't hesitate to reach out to our helpful Customer Service Team through the link below, and we'd be more than happy to get you taken care of with a replacement case.
Contact us: https://www.lifeproof.com/en-us/contact-us
Best,
LifeProof Customer Service Team
- Pros mentioned:Water resistance
Life Proof
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great phone case durable Water dust dirt scratch resistant
I would recommend this to a friend - Cons mentioned:Face id
Broke twice!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my fifth time buying a Lifeproof Fre case for my cell phone. Every purchase I’ve made ALWAYS came with a lifetime warranty. I felt for the price I paid it was worth it! This time for my iPhone 12 Pro Max phone fell and went into the snow! So THANKFULLY it saved the phone 4 months after purchasing it! I noticed it was getting wet inside so I contacted customer service for a replacement. After 4–5 email of going back and forth with them explaining the case is now not waterproof with pictures. They replaced it and let me know that the warranty is only one year limited! This is the first time I’m having trouble with the case. I expect to get what I paid for…a case that is durable!!! Now today it will not close properly so I burned $90 on a case for less than a year!! Also with this case face id is not able to be used.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi, Chris.
We're sorry to hear about your frustration with your FRĒ case! We appreciate your feedback, and we'll be sure to pass your thoughts up the ladder. While we try to keep our cases in stock for as long as possible, due to the rapid pace of technology, we do have to eventually discontinue some products. If your case is still within the one year, please don't hesitate to call us at 1-888-533-0735, and we'll see what we can get done for you.
Best,
LifeProof Customer Service Team
Very Durable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My wife keeps breaking phones and destroying the rubber Apple cases so we decided to try something new. This is the perfect case for her. Very durable.
I would recommend this to a friendGood case at first but..
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great case at first but after awhile the plastic protector over the lens becomes so scratched that it makes taking pictures impossible. When I take a picture now it looks extremely cloudy. Very unfortunate, I will be needing to purchase another case now because taking pictures is what I love doing. - C
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Sorry to hear you've ended up with some fuzzy photos while using the LifeProof FRĒ. But before you go run out and buy and new case, feel free to give us a call at 1-888-533-0735 and we'll be glad to help clear things up with a brand-new warranty replacement!
Best,
LifeProof Customer Service Team
- Cons mentioned:Facial recognition
iPhone 12 pro case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.asserted facial recognition is not working, with case on very disappointing
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear that you're having trouble with your FRĒ case! For the best results with that Face ID feature, we recommend cleaning the inside of the screen protector on your case. Additionally, we suggest that you ensure your device is updated to the most recent iOS to improve performance. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.lifeproof.com/en-us/contact-us
Best,
LifeProof Customer Service Team
- Cons mentioned:Face id
Don't waste your money.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst case Life Proof has made. It was very difficult to get Face ID to work. I will be returning it.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Jon,
We're sorry that you've had such trouble with the Face ID functionality of your iPhone 12 Pro while using the LifeProof FRĒ to help keep it safe from harm. Understanding your intention is to move on, if you haven't already returned the item, please feel welcome to touch base over on the official LifeProof website and we're confident we'll be able to help smooth things out.
https://www.lifeproof.com/en-us/contact-us
Best,
LifeProof Customer Service Team