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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 186 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

78%would recommend to a friend

Customers are saying

Customers highly value the great protection and quality of the FRĒ Series Hard Shell case for Apple iPhone 13 Pro Max, frequently praising its waterproof capabilities and ease of use. However, some customers expressed concerns about the screen protector's susceptibility to scratches and the impact on Face ID functionality. The price point was also mentioned as a potential drawback by some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 186 reviews
  • Rated 5 out of 5 stars

    Great Case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome case. Have had this style with multiple iPhones. Holds up very well, even with how rough I am with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good build quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and easy to install and gives me piece of mind that my new purchase won’t suffer a similar fate to my previous device. Landscaper by trade so I am rough on my phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    RaRa

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love our new phone. Very good and clear pictures. Will always go to Best Buy for all our needs. Friendly service helpful and they have the best tech service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Long lasting case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I been buying this kind of case for almost 3 generations of iPhones. Very protective and durable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works wonderfully, purchased it for my cruise since we had several underwater excursions. I was able to get a ton of beautiful photos thanks to this case!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this case. Smooth, great feel, great look. Not bulky. Protects the camera lenses

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good phone case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a strong and good phone case I’ve dropped it in water spilled drinks on it and it still protected my phone I would recommend to anyone

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    13 pro max Case lifeproof

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst case I’ve ever had…. BUT.. I have dropped it couple times and it’s held up also got it wet a lot washing cars etc.. very nice but lots of downsides to this case.. signal, phone calls are muffled, speakers, pictures look terrible compared to when it’s off.. collects dirt.. not worth almost 100… I’m sorry if I could get my Money back or another free case. For the price of this I would…

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Fabulous and worth the peace of mind.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fabulous and worth the peace of mind. Especially if you have kids and pets. No more dead phones from accidental drops and drownings

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LifeProof Hard Shell for Apple iPhone 13 PRO MAX

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great durable case! I bought this for my construction working husband and it’s kept his phone in perfect condition!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone case

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best phone case ever made!! Not only does it do what it says it can do but the warranty is great!

    I would recommend this to a friend
  • Cons mentioned:
    Face id

    Rated 1 out of 5 stars

    Do not buy

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never had a problem with life proof until the purchase of my 13 pro max. I can’t use Face ID with this case, can’t talk on speaker, pictures are blurry. This case is just all around bad. They really to go back to the drawing board and fix theses issues. This case is very expensive and so is my phone so yo not ca able to use the features is terrible.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Very sorry to hear of these struggles you're having with your most recent LifeProof FRĒ case. We totally get how important it is that you retain a clean interaction with your iPhone while using the case to help keep it safe from harm, and we're confident that we'll be able to turn things around with either some handy troubleshooting tips and tricks or a brand-new warranty replacement.

      Just give us a call at 1-888-533-0735 and we'll get right on the case!

      Best,
      LifeProof Customer Service Team Lifeproof

  • Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Life proof cases are the top tier cases, I put this thing through hell and it hasn’t failed me yet!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mrs.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love LifeProof cases! Have had many for myself and family over the years! Always buy them from Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what it says. Phone never gets dusty at work, however does not work very well with glass screen protector.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protective

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it a lot it’s nice and durable. Would buy it again. I like how it protects the camera lens .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case. Went underwater with it and it worked just as as it should’ve.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 2 out of 5 stars

    Best protection but not long term

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best case for protection but it warps so I do find I have to replace frequently

    I would recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi there!

      We're sorry to hear that your case has been warping! We appreciate your feedback, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, and we'd love to get you helped out if your current case is warped. Feel free to call us at 1-888-533-0735, and we can get your claim started.

      Best,
      LifeProof Customer Service Team Lifeproof

  • Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wouldn’t normally pay a lot of money for a phone case, but in this case I’m glad I did.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lifeproof

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product nothing more durable on the market. Would by again

    I would recommend this to a friend
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