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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 466 reviews

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93%
would recommend
to a friend

Customers are saying

Customers often highlight the excellent protection and water resistance offered by the frē Case for Apple® iPad® Air. Many appreciate its lightweight design and ease of use, while also noting a snug fit for the device. However, some customers mention that the case may add bulk and that there have been some reported issues with the volume buttons. A few also point out the relatively high price point and the lack of a built-in stand.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-460 of 466 reviews
  • Cons mentioned:
    Volume button

    Rated 2 out of 5 stars

    Mix Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case seems pretty sturdy. However, the case covers the camera lens and the volume button does not work with the case on. I use the volume slide on the screen.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Wiffis,

      That is odd that this case is obstructing the camera lens on your iPad Air and the volume buttons are not working. It almost sounds like you have the wrong model as our cases are designed to fit their device flawlessly. Please give us a call at 1-855-419-7418 so that we can collect more details and get to the bottom of this mystery!

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 3 out of 5 stars

    great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a bit bulky, and the accessory flaps wear out over time. However Lifeproof offers great replacements should you have issues with this!

    I would recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi RO88,

      We truly appreciate your feedback! We are sorry that the FRE case is tad too bulky for your comfort level and that the port coverings are not always going the distance. You are exactly correct about the warranty, if one of our products gets compromised we can typically replace it with ease. If you ever have any LifeProof questions please do not hesitate to give us a call at 1-888-533-0735. We are happy to help!

      Cheers,
      LifeProof Customer Service Team lifeproof

  • Rated 1 out of 5 stars

    Horrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible so hard to press the buttons on the sides and top one I regret buying this expensive thing ....ugh i'm unable to use inappropriate language

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Chata,

      We are truly sorry to see that you are having such a frustrating experience with the LifeProof FRĒ, and we definitely want to help you out here! Please feel free to give us a call at 1-888-533-0735, and we will be more than happy to help get you set up with a warranty replacement that we’re confident will cause you no such trouble.

      Warmly,
      LifeProof Customer Service Team lifeproof

  • Rated 3 out of 5 stars

    Solid case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as expected. Good, solid case. No issues so far.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Would not purchase again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted to purchase otterbox but they were out of, we were leaving the next day for vacation so purchased what they had. The cover over the screen interfers with volume control causing volume to not work correctly.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Buckeye,

      We are sorry that this FRE case is making it difficult to change the volume on your iPad Air. We get why this would be disappointing and we absolutely want to rectify this unusual dilemma. Please give us a call at 1-888-533-0735, and we will be happy to help in any way that we can!

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 1 out of 5 stars

    Didn't Fit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case covers the camera and hits the volume buttons.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Sweets,

      We’re sorry that this FRE case is interfering with the camera and that the volume buttons are negatively impacted. This is not typical and we want to resolve this for you. Please give us a call at 1-888-533-0735, and we will be happy to get a warranty replacement set up for you.

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 2 out of 5 stars

    Not for everyday use...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not going to return this product. I am going to keep it for when I go to the beach. However, if you like a clean looking screen, this isn't the case. The pladtic cover always looks dirty. In addition, it enhances glare.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sales representative gave me the wrong case .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was given the iPad air case by the sales representative when I had purchased a iPad Pro at the time they did not make a life proof case for the iPad Pro.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Does not allow me to control on and off or volume

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not allow me to control power or volume there fore I have to remove it each time I try to use the iPad Makes it difficult to enjoy

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    returned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i ordered the wrong one had to take it back but best buy was more thank happy to help

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Home button is not easy to press.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Home button became unusable for kids, returned

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Guga,

      We’re sorry that the home button on this FRE case became difficult to use. We fully understand why this is a problem and we would have been more than happy to have put things back on track through our warranty.

      We truly hope that this one unfortunate experience does not discourage you from considering our products in the future. If you ever have any LifeProof questions please do not hesitate to give us a call at 1-888-533-0735. We are happy to help!

      Sincerely,
      LifeProof Customer Service Team lifeproof

  • Rated 1 out of 5 stars

    Is not waterproof

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My three year old grandson just dropped the IPad in the bathtub with this case on it and now my $600 IPad is ruined. It says it is waterproof. Don't try it anyone.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    The case didn't hold up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not satisfied at all the case didn't hold up well at all.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Edward,

      We are sorry that this FRE case has seen better days. We completely understand why this would be disappointing and we certainly want to help out. Thankfully we can easily replace your compromised case through our warranty. Simply give us a call at 1-888-533-0735, and we will be more than happy to get a warranty replacement lined up in practically no time at all!

      Best,
      LifeProof Customer Service Team lifeproof

  • Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Does not add much bulk

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Main concern was I did not want iPad to feel bulky. Love playing my games in tub!! Please do water test first!!!

    I would recommend this to a friend
  • Pros mentioned:
    Waterproof

    Rated 5 out of 5 stars

    Good quality as always

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have Lifeproof products on 3 iPhones and 2 iPad minis. When I bought my iPad Air a few weeks ago, I didn't know what I was going to do. I patiently waited and used an apple Smart Cover in the mean time. Between riding a motorcycle and carrying my iPad in a backpack, to the fact that I live on an island where it rains or I'm at the beach, Lifeproof has me covered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fré my iPad!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case, not worried about it getting damaged.!

    I would recommend this to a friend
  • Pros mentioned:
    Waterproof

    Rated 5 out of 5 stars

    Love this case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very lightweight and durable - keeps my ipad protected and looks good too!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Couldn't be happier

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter's IPad broke the screen after a tumble out of the car onto the driveway. Replaced the screen and locked it up tight in a Lifetouch . and we lived happily ever after . We did not do a Youtube pretest for underwater use . So we are not adventurous enough now to use it underwater.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Good case, ruined by screen degradation

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case infuriates me. It is so close to being perfect, yet fails due to degrading the screen in a horrible, distracting way. Let me back up. I've owned this version for the air, as well as two cases for the ipad mini retina. All of them suffered from the same problem, however I think the air made it more noticeable. When talking about built in screen protectors, I've noticed two types of rainbow effects: 1. This is noticeable more so from an angle, and is primarily located in a fixed position. It may, for example, measure 2 inches by 3 inches (length x width) and be located in the lower center of the screen. You may only notice it when viewed at an angle, or certain lighting conditions. However, when in use, the ipad screen may appear clear, and the rainbow not noticeable. 2. This is the more annoying type, where the screen is 100% covered with tiny "rainbow artifacts." It's as if each pixel has its own mini-rainbow, and text is horribly distracting. You know how a finger print looks on your screen? Imagine that, all over, maybe a bit muted but just as noticeable. Type 2 is what this cases suffers from, and has occurred with all three cases I've owned from the company. I've also owned the griffin survivor, which has the same issue to a lesser extent (and is much more bulky), and the otterbox. In the end, the otterbox is the one I went with. It's actually smaller, more protective with drops, and it feels of higher quality with a better grip. The screen protector is of a higher quality and doesn't produce the distracting rainbow affect this one does. Another concern is button stickiness. On all three lifeproof fre's I've owned, there was an unevenness to the volume buttons. The lower one worked ok, while the top one was a struggle to push. You had to push it at a very specific angle, and at a certain pressure before it worked. The otterbox does not have this issue. I would of loved to have kept this case, but it just couldn't read ebooks or texts with it. I kept getting eyestrain after prolonged use. When I switched back to the otterbox, I was very surprised as the text looked sharper and colors more vibrant, as well. I really hope lifeproof fixes these issues, because this would be the case to own, if it didn't have issues.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great case if you can live with the screen

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great case. It looks awesome and it's slimmer than the otterbox with added ingress protection. The only draw back is the screen protector. It adds a grainy texture to the screen and like other fre products, the dreaded neutron rings are present but I've seen worse. If you can deal with the screen degradation it's a wonderful case.

    I would recommend this to a friend