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Customer reviews

Rating 4.5 out of 5 stars with 1489 reviews

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93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the frē Case's excellent protection, water resistance, and ease of use. Many appreciate its lightweight design and good fit, while some find the sound quality slightly diminished and the price a bit high. A few users had mixed feelings about the included screen protector and headphone jack compatibility. Overall, the case receives positive feedback for its protective qualities.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 73 Showing 1,441-1,460 of 1,489 reviews
  • Rated 1 out of 5 stars

    Did not protect screen.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Lifeproof-fre case for my iPhone 5 with the assumption that is was the best way to protect my phone. That was not the case as when it fell out of my pocket and hit the ground it left multiple cracks across the front of my screen. I am highly disappointed in this product.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Didn't like

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was unable to use my keyboard or my finger recognition. I chose to return it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Nice case, but doesn't work well with iPhone 5s

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case didn't hold phone snug, caused the phone to have a vibration while talking

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    It passed the test, then failed when put to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Followed directions, tested it. Passed that test. Was impressed until vacation. Daughter was in a 4 foot deep pool and it failed. It let water in, so guess what happened to the phone. GONE, $150 deductible later... I would NOT recommend it. :(

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Didn't fit my phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good looking case but it didn't fit my phone. I returned it the same day.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went in hot tub with iPhone 5s in the case in pocket. Phone no longer works. Called company. They were no help. Their website says water proof. They will only replace your phone if you are a Verizon customer, which it does not say on the website. They offered to replace the case. No Thank You!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Touch ID didn't work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a nice magenta life proof case but it had ripped due to wear and tear, so I needed a new one. I purchased this white one but the Touch ID does not work on it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sold improperly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The rep checked me out for two iPhones 5c did bother to inform improper case. So had to go back and find the proper one which is great.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not all that

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just remember if water leaks in...phone not covered under normal warranty. In pool 2nd time when water leaked in. Do not trust it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great case for a teenager

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our second Lifeproof case for an iphone. Switching to a newer version of the iphone necessitated a new case and Lifeproof was the choice over Otterbox for our teenager. The case is lighter and much easier to take on and off. I would recommend this for any teenager.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    multiple problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to many problems with this product , had to return to the store that I purchased it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    not happy with this product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Found crack on small photo eye aperture, not water proof any more!! (CASE)

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi chico,

      We are sorry that this FRE case has a crack by the camera window. We can completely understand why this is disappointing and we definitely want to help out! Please give us a call at 1-855-419-7418, and we will be happy to get a new warranty replacement case set up for you.

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 1 out of 5 stars

    It didn't fit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Surprised that it didn't fit and it was the correct one for the iPhone

    No, I would not recommend this to a friend
  • Pros mentioned:
    Waterproof

    Rated 5 out of 5 stars

    Best case all around.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this case as a replacement for my first lifeproof which had taken over a years worth of abuse. I have taken my phone in the ocean, in pool, and anywhere else you can imagine. The underwater photo quality is great. I can say that these cases are built to last. My other case is still fine (besides a-ton of scratches) I just bought a new one to assure the water proof abilities. I love this case and will always stick with lifeproof!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Sucks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    did not even last 6 months. Had 3 of these cases all of them damaged

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dissatisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a hard time "hanging up" after conversations

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    AWESOME CASE!!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After reviewing the posted comments about the LifeProof case I was hesitant to purchase it because of these reviews and that the touch ID didn't work inside the case. THIS IS NOT TRUE! This case provides all the protection you want with access to touch ID. I purchased the case in store which was price matched to Amazon.com for $54.99!!!! Amazing deal, I'm super happy!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid case that offers good protection

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall this is a good case to protect your iphone from the elements. It's lightweight and not very bulky. It's also as slim as an otterbox commuter series case and has a built in screen protector which is a nice feature. Even though it is a durable case, it can be tricky to remove the case from the phone.

    I would recommend this to a friend
  • Cons mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Rockstar if You Drop Your Phone Alot

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: I've had this case for almost 2 years. I've dropped my phone on concrete, marble, and asphalt over a dozen times from standing position. This case basically bounces! It is rockstar! Cons: If you play music or videos on full/high volume through the speaker, it distorts the sound.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case with a low profile

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The lifeproof is a must have for any phone. The case is ideal for kids and those that are outdoors alot. Protects against water and dirt. The profile is not bulky.

    I would recommend this to a friend