Customer Ratings & Reviews
- Model:
- 77-53528
- SKU:
- 5023808
to a friend
Customers are saying
Customers enjoy the FRE case's protective qualities and water resistance, finding it easy to use and lightweight. However, some users experienced issues with sound quality and the screen protector's durability. The need for an adapter for headphones was also a point of concern for some customers.
This summary was generated by AI based on customer reviews.
The cover is cumbersome when texting.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The cover over the front screen does not allow for easy texting. It's necessary to press letters/numbers very hard. Cumbersome.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Fred,
We are sorry that this FRE case is hindering your touchscreen experience. This is certainly not typical and we absolutely want to get this resolved. Please give us a call at 1-855-419-7418, and we will be more than happy to get a warranty replacement arranged for you.
Best,
LifeProof Customer Service Team
Hated it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Uncomfortable to hold and screwed up my ringer because it wasn't put on exactly right. Got rid of it after 2 days.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Happycamper,
We’re sorry that the FRE case did not work out for you. That is strange that it was giving you problems with your ringer. We would be happy to help out if you still had the case. We truly hope that this one poor experience does not deter you from our products in the future. If you ever have any LifeProof questions please do not hesitate to give us a call at 1-855-419-7418.
Sincerely,
LifeProof Customer Service Team
No bueno
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No mas Bueno. It no good. People made fun of my phone. I cry at night
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Masterofdisaster,
We’re sorry that this FRE case is giving you some trouble. We would like to get some details on what is going wrong so that we can help out. Feel free to give us a call at 1-855-419-7418, and we will be happy to assist in any way that we can.
Best,
LifeProof Customer Service Team
Bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dont trust this case water damaged my phone horrible.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Moee,
We’re truly sorry that your iPhone 6/6s sustained water damage. We realize just how frustrating a damaged phone can be and completely understand your disappointment. Protecting your device is our highest purpose, and although we put extensive resources toward this end, we are unable to guarantee an incident-free outcome in every situation.
Your phone is beyond the limitations of our warranty, however, we would very much like to offer you a new LifeProof case since yours is compromised. Please feel free to reach out to us at 1-855-419-7418, and we can set this up for you.
Sincerely,
LifeProof Customer Service Team
- Cons mentioned:Bulk, Headphone jack, Sound quality
Overall Strong Case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A little difficult to put on and the headphone jack isnt easily accessible without the extension cord it comes with. Also the sound gets muffled if the phone is facing up. Other than that it is the best case my family has ever had. Not too bulky either.
I would recommend this to a friend - Pros mentioned:Ease of use
Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really lite weight and easy to use. Love that the screen is covered.
I would recommend this to a friend - Pros mentioned:Protection
Cool Color and Durable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the color! Case is fantastic. Great peace of mind that my phone is protected.
I would recommend this to a friend - Cons mentioned:Sound quality
Works great but has about a 12 month shelf life
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have used life proof cases for a few years now and they work great. Perhaps I am too hard on them but I coach, mountain bike, and lift. The case fell apart after about 12 months.
I would recommend this to a friend - Pros mentioned:ProtectionCons mentioned:Sound quality
Cannot hear well
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like that it protects my phone well but I do not like the fact that I can barely hear when someone is talking to me.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Megan,
We’re glad that the FRE case is taking care of your iPhone 6/6s. We are sorry that it is making it difficult to hear people on the phone though. We can completely understand why this would be disappointing and we absolutely want to help out.
Typically, the quickest and most effective way to alleviate any audio issues with your LifeProof case will be to remove your device, blow some air through the speaker membrane on the case, and then re-install your phone with the bottom going in first.
If you find the audio issue persists, please feel free to reach out to us at 1-855-419-7418, and we’ll be more than happy to set you up with a warranty claim for a replacement.
Best,
LifeProof Customer Service Team
- Pros mentioned:Water resistance
great product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My kids already owned one and due to a phone change needed a different size--they love it & use it all the time! They constantly use it in the pool and it always works . We have never had any problems!
I would recommend this to a friend - Cons mentioned:Sound quality
Great underwater case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The reason why I don't give it a 5 is because while using this case the mic sounds as if you were locked in a hollow shell
I would recommend this to a friend - Pros mentioned:Water resistanceCons mentioned:Sound quality
Good protection, Terrible Call Quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This coase keeps the phone dry and protected, as advertised, however no one can hear me on phone calls. I now have to use a Bluetooth earpiece in order to be heard. If you use Bluetooth all the time, then this case is fone - if not, look elsewhere.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi m1rooster,
We are glad that the FRE case is taking care of your iPhone 6/6s. We are sorry that you are experiencing some audio problems. This is not typical and we definitely want to help out.
Of course, a slight degradation of sound can be expected when a speaker is covered in a case, but this impact should be minimal. Typically, the quickest and most effective way to alleviate any audio issues with your LifeProof case will be to remove your device, blow some air through the speaker membrane on the case, and then re-install your phone with the bottom going in first.
If you find the issue persists, please feel free to reach out to us at 1-855-419-7418, and we’ll be more than happy to set you up with a warranty claim for a replacement.
Best,
LifeProof Customer Service Team
GREAT CASE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The LifeProof Fre is an excellent case for the iPhone line. The quality and design is top notch.
I would recommend this to a friend- Pros mentioned:Protection
Awesome case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love my life proof case. Wasn't going to get one but was offered a sweet deal.
I would recommend this to a friend - Cons mentioned:Bulk
Love it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This cause is non bulky and has protected my phone!
I would recommend this to a friend LifeProof Case for iPhone 6
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this case! It comes with the extension for headphones so you don't have to purchase separately. The only complaint I have is I can't toggle the mute/sound switch without taking the case off.
I would recommend this to a friendAmazing case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing case! They had many, many choices. But with the current family life, there had to be safe zones put in to place to save the investment. This was it! Still going strong
I would recommend this to a friendHad a few issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really want to like this case. I have had to exchange it twice already. First time was before I left the store we couldn't get the volume buttons to work. The second time was a week after purchasing one of the corners wouldn't stay sealed. Hopefully this one will work. My daughter has the same case and she hasn't had any problems with hers.
I would recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Lacie,
We’re sorry that you have had a bit of bad luck with the FRE case. We want to assure you that what you are going through is not common with our products. Typically people enjoy a LifeProof experience much like your daughter is having. We sincerely hope that your current FRE case lasts longer than your iPhone 6/6s but if you happen to have any issues please do not hesitate to give us a call at 1-855-419-7418.
Best,
LifeProof Customer Service Team
Perfect
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect purchased from a perfect store. Best Buy has always provided me with exactly what I need. Great Service and great people make every visit fantastic
I would recommend this to a friendBest cell protector
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 3rd Life Proof case. Each time I get a new phone, I head to Best Buy to get a life Proof case to protect my new investment.
I would recommend this to a friend