Customer Ratings & Reviews
- Model:
- 77-53527
- SKU:
- 5023803
to a friend
Customers are saying
Customers enjoy the FRE case's protective qualities and water resistance, finding it easy to use and lightweight. However, some users experienced issues with sound quality and the screen protector's durability. The need for an adapter for headphones was also a point of concern for some customers.
This summary was generated by AI based on customer reviews.
Ok case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice case that covers the whole phone but very hard to use the mute button on the phone
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Swalsh,
We’re sorry that the mute button on this FRE case is giving you some trouble. Sometimes re-installing the case will help with any control button problems. If that does not fix this uncommon dilemma please do not hesitate to give us a call at 1-855-419-7418, and we will be happy to help out in any way that we can!
Best,
LifeProof Customer Service Team
its ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.seems to hold moisture under the screen, so i get reflections i dont like
No, I would not recommend this to a friendnice color
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.husband liked the case said it works well esp for work
I would recommend this to a friendaux port
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I hate that you need an attachment cord for this case.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi koolestchic,
We’re sorry that you are not a big fan of the headphone adapter that comes with the FRE case. That is necessary to keep the case waterproof while using the auxiliary port and to allow all third party headphones to be compatible with the case. The Apple headphones that came with your iPhone will work without the adapter but please keep in mind that the case will not be waterproof in this configuration. If you have any questions please do not hesitate to give us a call at 1-855-419-7418.
Best,
LifeProof Customer Service Team
- Cons mentioned:Sound quality
Muffled voice during calls
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the slim design, but I have to talk into it at a certain angle and cup my hand around the bottom of the phone for anyone I'm talking to to understand me.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi BBshopper,
We’re sorry that this FRE case is making it difficult for others to hear you. This is not at all normal and we definitely want to help you out!
Typically, the quickest and most effective way to alleviate any audio issues with your LifeProof case will be to remove your device, blow some air through the speaker and microphone membranes on the case, and then re-install your phone with the bottom going in first.
If you find that the audio issue persists, please feel free to reach out to us at 1-855-419-7418, and we’ll be more than happy to set you up with a warranty claim for a replacement.
Best,
LifeProof Customer Service Team
- Cons mentioned:Sound quality
Poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The phone case effected the phones ability to get a signal and also made it VERY difficult for others to hear when communicating. Like to get my money back.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Ranger01,
Both the signal and audio issues you are experiencing are very strange and we are sorry that this is happening. Our cases should not have a negative impact on any signal transmitting to or from the phone.
Typically, the quickest and most effective way to alleviate any audio issues with your LifeProof case will be to remove your device, blow some air through the speaker and microphone membranes on the case, and then re-install your phone with the bottom going in first.
If you find that these issues persists, please feel free to reach out to us at 1-855-419-7418, and we’ll be more than happy to set you up with a warranty claim for a replacement.
Best,
LifeProof Customer Service Team
- Pros mentioned:Water resistance
Didn't like
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too much and seemed to smash phone. Returned to store. Sure it's water proof but takes away from slim design. If I wanted a bulky phone I wouldn't get iPhone
No, I would not recommend this to a friend - Cons mentioned:Sound quality
Careful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Other person can't hear once you put phone in it. Also feel vibration on had when you talk.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Nina,
We’re sorry that this FRE case is making it difficult for others to hear you. This is not normal as the case should allow you to enjoy the iPhone without hindering any function. Have no fear as we definitely want to get to the bottom of this problem.
Typically, the quickest and most effective way to alleviate any audio issues with your LifeProof case will be to remove your device, blow some air through the speaker and microphone membranes on the case, and then re-install your phone with the bottom going in first.
If you find the issue persists, please feel free to reach out to us at 1-855-419-7418, and we’ll be more than happy to set you up with a warranty claim for a replacement.
Best,
LifeProof Customer Service Team
- Cons mentioned:Screen protector
Screen broken after a month.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The screen protector tore after a month. This case is not worth the money.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Sitensndragons,
We are sorry that the screen protector on this FRE case tore at all let alone so soon. This is not typical and we certainly want to make this right. Please give us a call at 1-855-419-7418, and we will be more than happy to get a new warranty replacement case set up for you.
Best,
LifeProof Customer Service Team
Would not have purchased. Came with the upgrade.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Rubber is peeling off the case in multiple places. It also is very hard to open the charging port.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Sitensndragons,
Is this review for a second case? We noticed that you had another review for the FRE that we responded to earlier. Either way if it the same case or a different one we will be happy to help.
We’re sorry that the silicone is peeling and that the charge port door is being a tad stubborn. This is not typical and we can easily get this resolved through our warranty! Simply give us a call at 1-855-419-7418, and we will get a warranty replacement going for you.
Cheers.
LifeProof Customer Service Team
useless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.hard to install. bulky. touchscreen is not responsive waterproof is a joke (there's also a warranty... which covers the entire cost of the CASE. not the phone. so if your phone is damaged because of the case, um, they will replace the CASE again. to your already damaged phone.)
No, I would not recommend this to a friend- Pros mentioned:Protection
phone seems well protected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Case protects phone very well and also looks nice.
I would recommend this to a friend Meh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would like to see greater impact resistance. Traded up to an Otter.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Thorr,
We are sorry that the FRE case is not meeting your expectations when it comes to impact protection. If there was anything specifically wrong or if you still have the case and need help with it please let us know. We can be reached at 1-855-419-7418, and we are happy to assist!
Best,
LifeProof Customer Service Team
Meh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It came free with my new phone. I bought a Speck case instead.
No, I would not recommend this to a friendDusty camera lens
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gets to dirty and dusty and causes the pictures to look blurry
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Mike,
Dust and dirt should not be getting inside the FRE case. If this is happening we do apologize and we’ll be more than happy to get a new case heading your way through our warranty.
If the dirt and dust are on the outside of the case then it can easily be wiped clean with mild soap and water. We do not suggest using abrasive or corrosive cleaners that may damage the case. If you have any questions please do not hesitate to give us a call at 1-855-419-7418.
Best,
LifeProof Customer Service Team
People you call can't understand you
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everyone my husband called said the volume was fine on his calls but they could not understand his words. Changed cases and everything was great, so it wasn't the phone. No comment on the protection the case gives because he had it less than two weeks before he returned it.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi SuzyQ,
We are sorry that your husband’s FRE case was making it challenging for others to understand him. This is not typical and we would have been happy to have resolved this for you two. We truly hope that this one unfortunate experience does not discourage you from using our products in the future. If you ever have any LifeProof questions please do not hesitate to give us a call at 1-855-419-7418.
Sincerely,
LifeProof Customer Service Team
not too pleased
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not the best case for a teenager it already broke.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi busterroxy,
We are sorry that this FRE case is damaged. Thankfully we can easily replace a broken case through our warranty! Simply give us a call at 1-855-419-7418, and we will be happy to get you set up with a new warranty replacement case.
Best,
LifeProof Customer Service Team
The bottom auxiliary cap Brooke first time I used
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The bottoms auxiliary cap broke first time I used it , over priced for the overall quality doesn't seem to be made well overall the home button gets stretched out easily with little use , the plastic front cover punctured within the first week aw well :(
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Lizz,
We are sorry that this FRE case is giving you some trouble right out of the starting gate. We assure you that this is not typical and we absolutely want to make things right. Please, at your earliest convenience, give us a call at 1-855-419-7418, and we will be more than happy to get a new warranty replacement case lined up for you!
Best,
LifeProof Customer Service Team
Not Worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After two days the panel that opens to charge the phone broke off exchanged for a new only to have the same thing happen again Can't return the item without package Not worth the money
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Wendy,
We are sorry that you are having a bit of bad luck with the charge port door on the FRE case. We assure you that what you are experiencing is not typical and we want to give this another try. Please reach out to us at 1-855-419-7418, and we will be happy to get you set up with a warranty replacement case.
Best,
LifeProof Customer Service Team
Not as waterproof as stated
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dropped the phone in the washer machine, it floated and was in less than a second but water got into the phone. A lot of money for a product that did not work.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Dcaregiver,
We’re really sorry that your iPhone 6/6s sustained some water damage. We realize just how frustrating a damaged phone can be and completely understand your disappointment. Protecting your device is our highest purpose, and although we put extensive resources toward this end, we are unable to guarantee an incident-free outcome in every situation. Your phone is beyond the limitations of our warranty, however, we would very much like to offer you a new LifeProof case since yours may have been compromised in the incident as well. Please feel free to reach out to us at 1-888-533-0735, and we can set this up for you.
Sincerely,
LifeProof Customer Service Team