Customer Ratings & Reviews
- Model:
- 77-60136
- SKU:
- 6283680
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers admire the FRĒ Case's excellent protection and water resistance, frequently praising its durability and ease of use. However, some users noted concerns about sound quality being muffled and the built-in screen protector's susceptibility to damage. The case's bulkiness and price point also received some negative feedback.
This summary was generated by AI based on customer reviews.
Horrible Case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I opened this case to place my phone inside and the case was broken.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Dear Quinn,
We're so bummed to hear that this FRĒ series was broken before it even had the chance to prove itself! Our friendly representatives would love to set you up with a brand-new replacement so that you can finally put the case to its intended use. Just give them a call at 1-888-533-0735, and they'll get things started with a warranty claim right away!
Best,
LifeProof Customer Service Team
Screen protector issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The screen requires double tapping and is just Inconvenient
I would recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey Thga,
Uh oh! Having to double tap does certainly sound like a recipe for double trouble! We'd suggest removing any extra screen protectors you have on your phone and reinstalling the case. Should you still have issues after giving that a shot, drop us a line at 1-888-533-0735 and one of our awesome reps can look into this further!
Cheers,
LifeProof Customer Service Team
Leaked
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As soon As i bought this case it Leaked from the start
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi!
We're sorry to hear that your case didn't pass the water test! We quality test all of our products, but from time to time, some like yours can slip through, which is why we strongly recommend that initial water test of your case.
Thankfully, that case is covered under our amazing warranty, so we're more than happy to get you a replacement LifeProof. Give us a ring at 1-888-533-0735, and we can get you taken care of.
Best,
LifeProof Customer Service Team
- Pros mentioned:ProtectionCons mentioned:Price
Love this case!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love life proof cases I’ve had one for one of my previous iPhones. The prices are just extremely high I wish I could purchase one for my new phone cause the back of the glass has already cracked and I know that my last lifeproof kept my phone in excellent condition I just wish they were more affordable.
I would recommend this to a friend - Cons mentioned:Screen protector, Sound quality
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this case and was super excited because I need something that protects my phone, and it does, but every other feature is not up to my standards for the cost. There are bubbles under the screen protector and it’s extremely annoying to look at, I’ve tried everything and I can’t get them out. When I try to listen to a video or music, the sound is now way quieter because of the case. I decided that I will be returning it tomorrow. Not worth the cost in my opinion. These are one of, if not the most expensive phone cases in the market and these kinds of flaws are unacceptable.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey there DMW96,
We sincerely apologize that your initial interaction with the FRĒ series didn't exactly have the happy ending that you were expecting! Had you contacted our friendly representatives, we would have been more than happy to help with some audio troubleshooting or even a warranty replacement to smooth out those air bubbles, but we also certainly understand your decision to return the item. We sincerely hope that this experience does not turn you away from LifeProof for good, and if you have any further questions or comments, please feel welcome to reach out to us at 1-888-533-0735. We'll always do what we can to help out!
Best,
LifeProof Customer Service Team
- Pros mentioned:WaterproofCons mentioned:Sound quality
well
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it’s good for waterproof but everytime i have the case on my XS Max it has these horrible looking air bubbles in the screen and just makes me so mad . i don’t know if i’ll ever get another lifeproof after this
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Dear cherrycee,
We're so bummed to hear that this FRĒ series is causing so much frustration! Air bubbles aren't something that we typically see pop up with our cases, and our friendly representatives would love to smooth things over with a warranty claim. Don't hesitate to give them a call at 1-888-533-0735, and they'll send over a brand-new case that we trust should keep things bubble-free going forward!
Best,
LifeProof Customer Service Team
- Pros mentioned:Protection
LifeProof
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Will always trust LifeProof to protect my phones. Nothing else can compare.
I would recommend this to a friend - Pros mentioned:Water resistance
great well made case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.only iPhone case i ever use like the slim profile extra water resistance and drop protection way better than bulky otter box case
I would recommend this to a friend - Pros mentioned:Water resistance
On sale at $54 a good deal but can leak.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you don't close it precisely, it can leak. Failed the first water-test. Was going to return it but tried again and it worked. Now I see some moisture inside the case. So it can work - but it can fail. I don't know if others are better - there are others almost twice the price so this was fine for me - the phone itself is water resistant anyway. Belt and Suspenders.
I would recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey BestTech,
Yikes! We're sorry to see that your FRĒ series failed the initial water test! This is certainly concerning, but not to worry - there is still time to save that case. Don't hesitate to call our friendly representatives at 1-888-533-0735, and they'll set up a warranty claim right away. You'll be enjoying a tough new FRĒ before you know it!
Kindly,
LifeProof Customer Service Team
Never again
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was very excited to get this waterproof case. I’ve had a lifeproof case in the past with no issues. However, this one failed the water test. I’m just glad that I tested it before using. The case went back to the store immediately for a refund.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi mo345,
We so apologize that this FRĒ series failed the water test, and that you felt returning the product was your best move! Had you contacted our friendly representatives, they would have been more than happy to set you up with a brand-new warranty replacement, but we also completely respect your decision to head in a different direction. We sincerely hope that this experience does not prevent you from considering our protective options going forward, and if you have any future questions or comments, please don't hesitate to call our LifeProof Lifeguards at 1-888-533-0735. They're always ready to dive in and save the day!
Best,
LifeProof Customer Service Team
Stained in less than 24 hours
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this case last night, hasn't been on my phone for 24 hours yet and the sides are stained. I've tried everything to get it off and I was super careful where I put it. Last Lifeproof I will ever purchase. So disappointed.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi vhicks,
We apologize that this FRĒ series seems to be dealing with some serious staining lately! While any sort of aesthetic attack shouldn't affect your overall protection, we completely understand why that would be disheartening. Our clean-conscious representatives would love to tidy things up with a warranty replacement, so please don't hesitate to give them a call at 1-888-533-0735. They'll get you back on track to spotless security in no time at all!
Sincerely,
LifeProof Customer Service Team