Customer Ratings & Reviews
- Model:
- 77-53373
- |
- SKU:
- 4943900
Customer reviews
Rating 4.1 out of 5 stars with 142 reviews
(142 customer reviews)to a friend
Customers are saying
Customers are impressed with the FRE Case's protection and water resistance, citing its durable design and ability to keep their phones safe from water damage. However, some users found the screen protector flimsy and prone to scratches, while others experienced issues with sound quality and the bulkiness of the case. The price point was also a concern for several customers. A few users also reported difficulties with the headphone jack.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
OK Case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case does not seal as well as I expected. Lets in humidity and the clear cover is too thin.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Hawkeye67,
We are sorry that this FRE case is not sealing as well as you expected. We would like to collect more details and get to the bottom of the humidity and screen protector concerns. Feel free to give us a call at 1-855-419-7418, and we will be happy to assist in any way that we can!
Best,
LifeProof Customer Service Team
Rated 5 out of 5 stars
Easy to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great phone for those who don't need complications
I would recommend this to a friendRated 5 out of 5 stars
Great case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Case is strong and doesn't take up a lot of space.
I would recommend this to a friendRated 5 out of 5 stars
I use everyday
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I use everyday. I am really happy with my purchase.
I would recommend this to a friend- Cons mentioned:Sound quality
Rated 1 out of 5 stars
Not happy with my purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was so happy to buy a case that was proof everything. This case cost me 85.00. when I placed my new Lg G5 phone in the cover the sound was horrible. When I received calls it sounded like a broken speaker. I new it was the case and not my phone.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Mike,
We’re sorry that this FRE case is making it difficult to hear people when on a call. We want to assure you that this is not normal and we definitely want to make this right.
Typically, the quickest and most effective way to alleviate any audio issues with your LifeProof case will be to remove your device, blow some air through the speaker membrane on the case, and then re-install your phone with the bottom going in first.
If you find the issue persists, please feel free to reach out to us at 1-855-419-7418, and we’ll be more than happy to set you up with a warranty claim for a replacement.
Best,
LifeProof Customer Service Team
Rated 3 out of 5 stars
Good case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good case, but it seems to always have some dust under the clear front.
I would recommend this to a friendRated 3 out of 5 stars
Ok product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it was an ok product. Not my favorite. I have had bettter.
I would recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi kokimo,
We’re sorry that the FRE case is not knocking your socks off! If there is anything specifically wrong with your case please do not hesitate to give us a call at 1-855-419-7418, and we will be happy to assist in any way that we can!
Sincerely,
LifeProof Customer Service Team
Rated 2 out of 5 stars
Not recommended
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this case and found it to be a disappointment. The screen was not accessible at all. Phone calls couldn't be answered because of the front cover over the screen. It might work on other phones, but not the LG G5. I would not recommend it for that phone at all.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi mickymouse,
We’re sorry that this FRE case was hindering your touch screen experience. We want to assure you that this is not typical and we definitely want to help out. If you still have the case, please give us a call at 1-855-419-7418, and we will be happy to get a warranty replacement set up for you.
Best,
LifeProof Customer Service Team
Rated 1 out of 5 stars
Poor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Less than 2 months after I bought this case for my daughter's phone, the piece over the charging port broke completely off. I also had a Life proof case for my old Samsung S5 phone that the piece over the charging port broke. This renders the case as not being waterproof anymore, hence the integrity of these cases are compromised and useless. I definitely will not buy another Life proof case or any phone.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi DeeCee1,
We are truly sorry that your daughter’s FRE case broke at the charger port door. This is understandably disappointing and we certainly want to help out! Thankfully we can easily replace damaged cases through our warranty. Please give us a call at 1-888-533-0735, and we will be more than happy to get a new warranty replacement lined up!
Best,
LifeProof Customer Service Team
Rated 2 out of 5 stars
cant access the side of the screen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case does not line up very well. You cant seem to access apps or actions on the side of the screen.
No, I would not recommend this to a friend- Cons mentioned:Headphone jack, Screen protector
Rated 3 out of 5 stars
Waterproof but Not Perfect
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this case for $79.99 immediately after buying a new LG G5. Shipping was fast, and the packaging was neat and adequate. First, this product adds significant bulk to the phone. Bare handling, the LG G5 is thin and sleek, but inside the Fre case, it feels much larger. The construction of the casing is solid, and comes together nicely with a removable gasket around the entire circumference of the shell. The headphone jack and power port are the only breach points into the case not protected by the gasket, and they each have a rubber seal. The power port is on a sturdy hinge and the headphone jack has a screw cap on a lanyard to prevent losing these critical pieces. There are film segments to cover all other ports, speakers, and lenses/sensors, which are watertight, but seem prone to puncture if handled roughly or poked. The screen protector is a bit flimsy, and would not prevent cracking if impacted with a sharp object. Operationally, the phone maintains all its functions. The speakers are still pretty loud despite not being open the the atmosphere. Call volume became something of an issue, with noticeable distortion of the earpiece at top volume. Also, using a headphone jack made removal of the plug difficult since it was deeply recessed into the case. There is an included cable to output to waterproof headphones, but keeping that screwed into the top of the phone is unattractive and unwieldly. All in all, this case does deliver watertight protection to the G5 in a solid case, but falls short in screen protection and eliminates the streamlined design of the phone. For the value, it falls somewhat short of expectations. If the screen protector offered tempered glass instead of reflective (and glare-prone) plastic, then this would receive a near perfect score. Bulk can be overlooked considering the protection offered by the case.
I would recommend this to a friend - Pros mentioned:Water resistanceCons mentioned:Sound quality
Rated 4 out of 5 stars
Not Lifeproof's Best, but the best thing for G5
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't feel like the fitment was as good on this case as other Lifeproof Fre cases I've used (mainly iPhones), but it's the best case I found for the LG G5. Typical of Lifeproof, the earpiece sound is degraded some, but I primarily use Bluetooth for phone calls, so that's not an issue. I had two of these cases and both passed all water tests in both my kitchen and the real world with the case inside!
I would recommend this to a friend - Pros mentioned:Water resistanceCons mentioned:Headphone jack, Screen protector
Rated 1 out of 5 stars
EARPHONES DON'T FIT/screen protector is thin film
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case fits well and seems like it will protect my G5 from water/dust. But, the screen cover is film and not tempered glass, so, I'm skeptical about whether it will protect the screen from a really sharp edge -- I think a sharp rock or constant scraping with keys will likely render the case useless since the film will likely get cut thereby making the case no longer waterproof. There's a reason film protectors come in multi-packs and are so cheap -- they're meant to be disposable. Also, tempered glass screen protectors are better for shatter resistance, so, I tried to fit my glass protector under the protector, but that makes the touch screen incredibly frustrating to use. For this kind of price, it really should have come with a glass screen protector or a replaceable film. August 18th, 2016 update: none of my high end earphones can plug in, because the opening for the earphone is too small. This was my deal breaker. Returning.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi MMX,
We are sorry that your earphones are not fitting into the auxiliary port on the FRE case. Although we cannot guarantee that third part headphones will be compatible with our cases they should work just fine with the headphone adapter provided with the case. If you have any questions please feel free to give us a call at 1-855-419-7418. We are happy to help!
Best,
LifeProof Customer Service Team
- Pros mentioned:WaterproofCons mentioned:Price
Rated 2 out of 5 stars
Don't waste your money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The idea for the waterproof case was very good but the actual case design stinks - especially when you consider the case is this side of $100. The main problem with this design is that the little door that opens on the bottom ( to charge the phone ) has a tendency to come off and go missing as it is only held in place by a small spring loaded pin ( similar to a pin that holds a watch band on - except that you are constantly opening and closing the door to charge the phone ). Also, the waterproof seal for the door ( blue insert ) is also only popped in place and can easily be lost as well negating an otherwise decent waterproof case for your expensive phone. Save your money and buy an Otterbox or other similar case w/o the waterproof feature until the Lifeproof case is made better and redesigned.
No, I would not recommend this to a friend - Pros mentioned:Protection
Rated 4 out of 5 stars
Excellent when new but doesn't last long enough
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was excellent when new - my son had destroyed a phone by dropping it in the creek while fishing == however it wasn't long until the oring stretched out and the case was bot useful for its intended purpose. I would like to be able to purchase a pack of several replacement orings with this case.
I would recommend this to a friend - Cons mentioned:Sound quality
Rated 2 out of 5 stars
Definitely has flaws
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The concept and fit is great however there are a few flaws that make this case unenjoyable. First, the phone will stay in the lockout screen when the case is on the phone. Something about it blocks the light sensor and the phone will not register double taps or even the power button unless you are in a highly lit room. Therefore every time you wanna use your phone, unless you are in complete light, you have to take the case off. This caused me to lose the blue rubber membrane in the first 2 weeks from taking the case off so much which now makes the case susceptible to water. That was the selling point to me and now it's no different than a much cheaper case. Secondly the sound quality of the person on the other end call is terrible. All you can hear is a muffled voice and the vibration of the rubber membrane over the speaker. It almost sounds like someone is talking to you through a blown speaker until you take the case off and the sound goes back to being crystal clear. So overall I'm not to impressed with this product but I can't justify throwing away my 80$ so I'm stuck with it. Like I said, the idea is great, the execution, not so much. I'll never stray from Zerolemon cases again.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Hogan,
We appreciate your feedback! We’re sorry that this FRE case is hindering the screen function and that it is giving you audio problems. We want to assure you that this is not at all typical and we absolutely want to get this disappointing situation turned around for you.
You are certainly not stuck with this case because we can easily send you a new case through our warranty. Please give our friendly customer service representatives a call at 1-855-419-7418, and we will be happy to get that set up for you.
Best,
LifeProof Customer Service Team
- Pros mentioned:Waterproof
Rated 4 out of 5 stars
Perfect for my needs.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great lightweight case! Looking forward to using it more while on vacation to truly test out the waterproof capabilities while poolside/oceanside.
I would recommend this to a friend - Pros mentioned:Water resistance
Rated 4 out of 5 stars
Great protection
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can use this case everywhere would recommend it for anyone for any phone very safe and water proof
I would recommend this to a friend - Cons mentioned:Bulkiness
Rated 5 out of 5 stars
Perfect
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not too bulky for being waterproof. Nice to have the protection around the pool.
I would recommend this to a friend - Pros mentioned:Water resistance
Rated 5 out of 5 stars
Everything Proof
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No worry to drop on floor or water. Now G5 is like a rugged phone.
I would recommend this to a friend










