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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 786 reviews

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82%
would recommend
to a friend

Customers are saying

Customers recognize the frē Case's excellent protection and water resistance as significant advantages, with many praising its waterproof capabilities. However, some users experienced issues with sound quality and the headphone jack, while others found the price point to be somewhat high. The case's fit and lightweight design were also frequently noted. A few users mentioned challenges with the screen protector.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 786 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    light weight

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice and light. ). Very easy to manage and hold. )) . I love the color.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    very nice case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only complaint I would have is that it doesn't have a clip. Other than that a very good case. It is much lighter and slimmer than the Otter Boxes I have had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The life proof is the best case I have found. All of kids have one. My toddler has thrown phone and it has stayed protected. Only case I will buy!

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 3 out of 5 stars

    sturdy, not very durable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a 20 yr old girl part time student, I'm not very "hard" on things slightly OCD in keeping my things nice. its a sturdy case with an exact tight fit. I like the pink color and the clear combo. But I've only had it for 3 weeks and the rubber piece where the charger port came off and doesn't stay on when i reapplied. So its not completely waterproofed now. Which is kind of disappointing since its marketed as a "life proof" case and i shelled out a big chunk of $$ for it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is very protective and lightweight at the same time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Life proof case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that I feel protected just in case my phone gets dropped in water or on the floor. Makes me feel more comfortable with my $800 phone :)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Saved the day

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This life proof case saved my phone! I dropped my phone in the parking lot at work and my phone survived without a scratch! I love it!

    I would recommend this to a friend
  • Cons mentioned:
    Headphone jack

    Rated 3 out of 5 stars

    Third try hopefully is the one?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this case for new Galaxy 5 phone because it got great reviews from people we knew BUT for iPhone 4 & 5. Within just 2-3 days, pieces of the cases' outer rim started coming off for no apparent reason. Also the area where the headphones plug in seemed very poorly made/put together. We gave it our third and final try and we must've gotten duds the first two times because this one seems ok so far. Thankfully Best Buy was great about allowing us to exchange it!

    I would recommend this to a friend
  • Pros mentioned:
    Water resistance

    Rated 4 out of 5 stars

    Bulky but Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is great looking but my galaxy S5 fell and it broke and it had the case on, its only good for taking underwater pictures not for everyday use..

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Galaxy S5 lifeproof case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hesitant before purchasing this case. I've read multiple negative reviews about there being an echo with the case on. The first thing I did when I got this case was make a phone call and was relieved that the person on the other end had not heard an echo. I really enjoy this case. I have dropped my phone many times with this case on and I feel confident when I pick it up that nothing has happened to my phone. Only downfall is that no matter how hard I try I can't get the "rainbow" effect to go away when my screen is off. But it doesn't bother me too much.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this case!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, it's exactly as described: durable, protective, stylish. My Galaxy 5 was too expensive not to protect! Great price, too!

    I would recommend this to a friend
  • Pros mentioned:
    Waterproof

    Rated 5 out of 5 stars

    solid

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    solid, lighT to carry, functional, waterproof, would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Horrible Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All this case is good for is protection and underwater pic. This is my second life proof for this samsung. They are horrible. I don't know wha the problem is but the company needs to figure something out. When I make calls people can not hear and understnad me. I have used life proof on my iphones and it has been perfect. They need to fix this samsung one ASAP.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent smartphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung Galaxy s5 is the second smartphone I have owned and I have to say I'm well pleased. I highly recommend this phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    seriously lives up to the name

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The day I got it for my girlfriend, she dropped her phone facedown and nothing happened. Since then she's dropped her phone a few more times and this case holds up with no problems. I would recommend it to anyone who thinks they're a little clumsy at times.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always The Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 3rd purchase from this company. Their customer support is great also. Always have been happy with this product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    safety and style

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great and gets the job done. Got my 13 year old a first phone and am confident he won't break it with this case.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    life proof case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    couldn't hear other person when I got a call,and accidentally dropped in water,and ruined phone ,suppose to be waterproof.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its overall a great case just having problems with the person trying to hear on the other side, really hard to hear.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Daughter loves the color, I love the protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter has a white Samsung S5 that shows through the two tone case. So ends up looking Magenta, Pink, and White.

    I would recommend this to a friend