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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 786 reviews

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82%
would recommend
to a friend

Customers are saying

Customers recognize the frē Case's excellent protection and water resistance as significant advantages, with many praising its waterproof capabilities. However, some users experienced issues with sound quality and the headphone jack, while others found the price point to be somewhat high. The case's fit and lightweight design were also frequently noted. A few users mentioned challenges with the screen protector.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 786 reviews
  • Rated 4 out of 5 stars

    great device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an awesome case and way thinner than the otter box I had previously! Only issue I have it it has rainbow spots you have to take case apart to get rid of.

    I would recommend this to a friend
  • Pros mentioned:
    Water resistance

    Rated 5 out of 5 stars

    went in the ocean

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product. It went in the ocean and my phone is great

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Galaxy S5

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend this to anyone that has the Galaxy S5, great protection

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Galaxy phones are great for people who want qualit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend the Galaxy s5 for anyone looking for a incredible phone. I am now on my third one and I have been impressed by each and every one from the Galaxy 3 the galaxy 4 and now the Galaxy 5. They are durable and they can do anything online and then some verses the iPhone.I would have bought the Galaxy Note 4 but they haven't come out with the lifeproof case yet

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love this case. its light weight and keeps my phone safe from myself!!

    I would recommend this to a friend
  • Cons mentioned:
    Sound quality

    Rated 3 out of 5 stars

    not good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Put this case on my phone and my wife's phone had it 1 day and brought it back no one could hear is on the other side

    No, I would not recommend this to a friend
  • Cons mentioned:
    Sound quality

    Rated 3 out of 5 stars

    great protection horrible sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case was great at keeping all weather out of phone but anyone I called said they could barely hear me

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi bmcg,

      That’s great that the FRE case is doing its job and taking care of your Galaxy S5. We’re sorry that it is making it difficult for others to hear you though. This is not normal and we certainly want to get this resolved for you.

      Typically, the quickest and most effective way to alleviate any audio issues with your LifeProof case will be to remove your device, blow some air through the microphone membrane on the case, and then re-install your phone with the bottom going in first.

      If you find the issue persists, please feel free to reach out to us at 1-855-419-7418, and we’ll be more than happy to set you up with a warranty claim for a replacement.

      Best,
      LifeProof Customer Service Team lifeproof

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Awesome case.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The lifeproof cases are fantastic. Great buy!!. Great price.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Perfect Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case is perfect for my phone. Not too bulky. Keeps phone safe & clean

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    amazing case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality and protection.definitely would recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Water resistance
    Cons mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Phone Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does not let people you are talking to hear you at all. I have had so many people hang up on me because of this phone case I took it back to the store! You can't use speaker phone at all when this case is on as well. If you have the Samsung S 5 it's water proof anyways but not shock proof so keep that in mind. ;)

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Good for active Teens

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great item for active teens as it protects the whole phone.

    I would recommend this to a friend
  • Cons mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Issues hearing people over the phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this case for my girlfriend. It's great and Does the job it supposed to, but we have a hard time hearing each other over the phone because the case muffles the microphone and makes it extremely hard to here her when I call. She also has the same issue hearing me when she calls. Because it's caused such a hearing issue it really takes away a big benefit of having it on the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Protective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Attractive and makes phone easy to use and handle. Case protective.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Sons phone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife bought this case for son. He loves it. Good protection

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    poor fit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this phone case online, but took it to the store with me when I got my phone activated. The tech @ the store could not get the power button on the phone to work when the cover was on. She got another one from the store supplies, and the same thing happened. Ended up fixing the problem by putting a small piece of cardboard inside the cover. Not something that should be necessary, but was the only option if I wanted that particular cover.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Waterproof

    Rated 5 out of 5 stars

    Durable Waterproof Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Durable Waterproof Case, tested 6 feet under water video recording

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protective case is durable. After case applied, had trouble using fingerprint access function of phone. Otherwise case is great and phone protected !

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Good case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good case but not as good as the otter box... spend a little more got a lot more

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is great. Really protects my phone. Feels very solid.

    I would recommend this to a friend