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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 590 reviews

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85%
would recommend
to a friend

Customers are saying

Customers have good things to say about the frē Case's protection, water resistance, and lightweight design. Many appreciate its snug fit and ease of use, although some find the sound quality to be somewhat muffled. A few users experienced issues with the headphone jack and reported lower volume levels when the case is on. The price point was also mentioned as a potential drawback by some customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 590 reviews
  • Rated 5 out of 5 stars

    love this case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case has saved my phone many times. I think I will always buy a lifeproof case in the future. it is a little bulky, but I quickly adjusted.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    As a construction worker my screen did break

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will first admit that the case was tested a few other times and the phone did survive. I work in the construction industry and I needed a good case. After the last time where it was sat on by a co worker, it cracked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very durable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for my husband since he is constantly dropping his phone and cracking cases. Very durable and has held up nicely.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is a rugged case.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had 2 of these cases and am very impressed with them. They have taken some abuse ( falls,drops) and never had a problem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lifeproof cash for Samsung phone is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have found the Lifeproof for my Samsung Galaxy S6 Cell Phone that I purchased through Best Buy to fit and protect well.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not the Best Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a case that will protect my phone if it was dropped. The case is not what I expected so I returned it and purchased an otter box case instead. This case is too soft to protect anything.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Teddy,

      We’re very sorry to see that you were not feeling at all confident about the LifeProof FRĒ's ability to protect your device. Although the LifeProof brand might be best known for its waterproof protection, we also pride ourselves on offering premium dirt, snow, and drop protection as well!

      We do hope that you might consider us again in the future, and if you ever have any questions about our products, please don't hesitate to give us a call at 1-888-533-0735, and we'll always be happy to chat!

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 5 out of 5 stars

    Great case!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a fan of LifeProof cases and this one is no exception. Functional and protective without too much bulkiness.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protects my phone well from everyday situations.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compared to other cases I have used in the past the life proof case does a good job. Lightweight and durable.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    no drop protection at all

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have my Galaxy S6 for 4 days. I dropped it once from 3 feet off the ground. It shattered both the front screen and the back of the phone completely. Im going back to the Otter box Defender.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good but not 5 stars

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the case for the first 8 months I had it and then the cover for the charging jack broke off. Completely useless now. Such a shame as it was a great case up till they point.

    I would recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Nman22,

      We’re sorry that the charge port door on this FRE case broke. We fully understand why that is disappointing and we definitely want to help out. All you need to do is give us a quick call at 1-855-419-7418, and we will be more than happy to get a new warranty replacement case set up for you!

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 5 out of 5 stars

    Really nice waterproof case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like this case its a plus its slim too. Only con is air bubbles get trapped an distracts the screen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my wives new phone. No holster included but she never uses them anyhow. Good price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice case for phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked the case because it has the protective face cover. Also, it protects the phone all over.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome camera case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves her camera case. It's very comfortable and fits right into her purse perefectly

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 2 out of 5 stars

    Cheap

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Break easily. Have went through 2 cases in a year and company doesn't stand by warranty. However they do protect the phone.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Caja101a,

      That’s great that the FRE case is taking care of your Galaxy S6! We’re sorry that you are not having a typical experience with our one-year limited warranty though. Normally it is a very easy process, if a case breaks or gets compromised all you have to do is let us know and we will be more than happy to send a new one your way. All we really ask for is a $4.99 shipping and handling fee. If you have any questions please do not hesitate to give us a call at 1-888-533-0735. We are happy to help!

      Sincerely,
      LifeProof Customer Service Team lifeproof

  • Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case works fine! Bought for my wife and she loves it . Durable and it's pretty nice to look at.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned multiple of these phone cases also bought for family members best for the price

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    This cell phone case is ok, but has some flaws!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this case and I found it to be very durable and just what I need to protect my cell. However, there is an opening on the phone with a piece attached, where you can put your earpiece. The piece (stopper) that is used to close up the earpiece port comes off sometimes. If it comes off, it's a little hard to re-attach & if you lose it, you will need another case altogether. I say this because if you drop your phone & water gets into the port, your phone will be damaged.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Jazzy,

      Thanks for your feedback! Although we are happy that the FRE case is taking care of your Galaxy S6, we're sorry that the auxiliary plug is not always staying put. This is not typical and if you find that this unfortunate dilemma continues please do not hesitate to give us a call. We can be reached at 1-888-533-0735 and we are happy to help!

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 3 out of 5 stars

    LIFEPROOF

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT PRODUCT, IT TAKES THE BEATING INSTEAD OF YOUR PHONE, BUT THEY JUST DON'T LAST. WE BOUGHT FOUR ONE FOR EVERY PHONE. NONE OF THEM ARE STILL IN TACT.

    I would recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi there,

      Thanks for your feedback! That’s great that the FRE case is taking care of all of your phones. We are sorry that the cases have seen better days though. Thankfully all is not lost as we can easily replace your damaged cases through our warranty. Simply give us a call at 1-888-533-0735, and we will gladly get warranty replacements set up!

      Cheers,
      LifeProof Customer Service Team lifeproof

  • Rated 5 out of 5 stars

    Love the case !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect case ! I wanted something that was durable, yet stylish and this was perfect !

    I would recommend this to a friend