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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 590 reviews

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85%
would recommend
to a friend

Customers are saying

Customers have good things to say about the frē Case's protection, water resistance, and lightweight design. Many appreciate its snug fit and ease of use, although some find the sound quality to be somewhat muffled. A few users experienced issues with the headphone jack and reported lower volume levels when the case is on. The price point was also mentioned as a potential drawback by some customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 29 Showing 561-580 of 590 reviews
  • Rated 1 out of 5 stars

    Not great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seemed like a reliable case. Until I dropped my phone 4 inches and the case broke into 4 pieces and my phone screen shattered. Definitely not wasting that much money again on something that doesn't work at all.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Amanda,

      We are truly sorry that your Galaxy S6 sustained an injury. We realize just how frustrating a damaged phone can be and completely understand your disappointment. Protecting your device is our highest purpose, and although we put extensive resources toward this end, we are unable to guarantee an incident-free outcome in every situation.

      Your phone is beyond the limitations of our warranty, however, we would very much like to offer you a new LifeProof case since yours was compromised in the incident as well. Please feel free to reach out to us at 1-888-533-0735, and we can set this up for you.

      Sincerely,
      LifeProof Customer Service Team lifeproof

  • Rated 1 out of 5 stars

    Not that great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case started leaking not even 1 month after receiving. Cases don't last and Lifeproof doesn't stand by warranty (have to pay a fee to replace)

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi caja,

      We are truly sorry that your FRE started to leak. We want to assure you that this is not typical and that we honestly want to help you out. True, there is a $4.99 shipping and handling fee that is part of the warranty but at the end of the day we want to make sure your Galaxy S6 is protected.

      If you change your mind and want to get a brand new LifeProof case please feel free to give our friendly customer service representatives a call at 1-855-419-7418, and we will be happy to get that warranty replacement set up for you.

      Sincerely,
      LifeProof Customer Service Team lifeproof

  • Pros mentioned:
    Protection
    Cons mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Does everything it's supposed to

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To the people who always gripe and whine about the case having horrible sound, its designed to be completely sealed out from the elements, and with that will come a few sacrifices. Id rather have garbage sound with a case that is sure to protect my phone if I drop it into a toilet or jump into a river with it than allow even a little drop of water touch the thing. So shut up and take into account what this case was designed to do, because it does an awesome job.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Good protection But....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case fits the phone well and protect it against the elements but call quality is sacrificed

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't fit my phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item was for my phone but it was defective and there was something blocking the camera!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Water resistance

    Rated 4 out of 5 stars

    Best Features out of competitors

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The most important aspects of what I look for in a case are: size/weight, functionality, and if it actually PROTECTS my phone. Well, so far so good. I absolutely love the look, not too bulky as an Otterbox, and I really like how you can see the actual color of the actual phone. Most cases cover up the color of your phone. Water resistant is an amazing feature although, it isn't that important to me. I would give 5 stars if the phone had a way of being life proof without muffling the audio and of course the fingerprint security option seems to be pointless using this case.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No go

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not work. Wasn't water proof, couldn't push buttons.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Waterproof

    Rated 4 out of 5 stars

    waterproof, but has a catch

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was able to take about 5 hours of underwater videos of sealife and reef--awesome pictures and quality--but there is a catch: you have to turn on the video before going underwater--also, for whatever reason took many, many attempts to get the video to go past five seconds; however, when it works, absolutely the best video to date and so neat to have it right on your device. Waterproof--indeed--a hicup-most certainly. As long as you are not in a hurry--you can get some brillent underwater videos. Damage to device--zero!

    I would recommend this to a friend
  • Pros mentioned:
    Water resistance

    Rated 4 out of 5 stars

    good product, protects well

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have life proof cases on most of our cell phones. Daughter decided to use a different product last time she got a new phone. After water and drop damage over the next year and then having to wait another year to replace that phone she decided it might be best to go back to life proof case. Been very happy since.

    I would recommend this to a friend
  • Cons mentioned:
    Sound quality

    Rated 3 out of 5 stars

    unfortunately dissatisfied

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case feels great in your hand and also seems extraordinarily rugged. I work in the trades and need a very strong case to prevent damage. Unfortunately I have to press it against my head as hard as I can in order to hear through the waterproof membrane when on phone calls. It hurts your ear because you cannot hear through it. Will be investigating other products

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hey Joey,

      Before you go spending too much of your free time trying to hunt down better audio quality, feel free to give us a call at 1-888-533-0735, and we'll be more than happy to help you out with your LifeProof FRĒ! Often times, some tips for a simple re-installation can do the trick, and we're also happy to get you into a warranty replacement if that's what it takes to clear this up!
      Best,
      LifeProof Customer Service Team lifeproof

  • Pros mentioned:
    Protection
    Cons mentioned:
    Headphone jack

    Rated 4 out of 5 stars

    Worth It

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looking to buy my second case for the same phone. Purchased my last case about 5 months ago. The hinge broke off and the headphone jack plunger/seal fell off too. When I put the phone in my back pocket the rubber seal must catch on the pants and pull away. Aside from those two problems I think the case is worth it. My phone still looks brand new. Looking to buy a second one now.

    I would recommend this to a friend
  • Cons mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Serves its purpose well but...

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case overall is a really good case. It's not bulky for its overall protection. The big issue is the sound blocking. You can't hear anyone when you talk on the phone. If you place them on speaker phone you get terrible feedback. It also muffles video sound as well. The only way to to increase the volume slightly is by opening up the tab that covers the charging port. So, as long as you aren't using your phone as a phone it's great.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    GREAT CASE!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic case especially for those who are accident prone. Only downside is that removing the case is very difficult but it does keep your phone safe which is exactly what I need with 2 dogs and working with children and being very accident prone.

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Great case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am glad i bought this case for the price i paid for it . I love that it doesnt add weight to my phone either. I just wish my volume was a but louder to hear threw the case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sleek

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I typically prefer the Lifeproof case over the Otterbox case because of the slimmer profile. With a phone this big, the Lifeproof case let me keep my phone in my pocket still, regardless of the pants that I wear.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    A must have product.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the life proof protective case 77-51242 for my son prior to his leaving for spring break. After dropping his phone with the protective case into the ocean, into a toilet. And..Dropping it twice on a black top parking lot; he returned with his phone unscathed. The protective case saved me the cost of a new I phone, It's been my wisest purchase to date.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Perfect for me

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a newer sleeker case and this is definitely it! Plus the cute colors are a plus. For someone who constantly drops her phone this had protected 100%.

    I would recommend this to a friend
  • Pros mentioned:
    Waterproof

    Rated 5 out of 5 stars

    Awesome case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works in the shower, the ocean. It keeps your phone safe from water.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues. Not too bulky and great protection for around the pool.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    protection

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this protects my phone fully from drops spills and accidents.

    I would recommend this to a friend