Customer Ratings & Reviews
- Model:
- 77-53380
- SKU:
- 4880217
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers highly value the FRE Case for Samsung Galaxy S7 for its excellent protection and water resistance, frequently praising its snug fit and ease of use. However, some customers reported issues with the charging port and screen protector. While the lightweight design was appreciated, concerns were raised regarding sound quality and price.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Screen protector
Case does not fit phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There is a significant gap between the screen protector and the screen to where one has to push a little harder than needed to get the phone to react. Brought it back and bought a Unicorn Beetle case on Amazon.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there,
We’re sorry that the FRE case that you had was not quite fitting as well as it should have. We truly wish that you would have reached out to us first as we would have been happy to have resolved this unusual dilemma with a warranty replacement.
We hope that this one abnormal experience does not discourage you from considering our products in the future. If you ever have any LifeProof questions please do not hesitate to give us a call at 1-888-533-0735.
Sincerely,
LifeProof Customer Service Team
Very durable, but faulty charger door
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.durable case, but very faulty charger door. Period
I would recommend this to a friend- Cons mentioned:Sound quality
Good for the first week
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After a day of having the case on, it will not completely close at the bottom corner near the headphones port. Dust and debris get in the case from time to time. Not at all as good as the S5 case.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there,
We are sorry that this FRE case will not close all of the way. This is a bummer and we certainly want to rectify this unusual issue as soon as possible. Please give us a call at 1-888-533-0735, and we will be more than happy to get a warranty replacement arranged!
Best,
LifeProof Customer Service Team
- Cons mentioned:Charging port
Cheap Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My case broke not even after having it two weeks. The bottom latch that holds the charging port on the case- that plastic broke. I didn't play with it to wear it down, it just broke.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Dear Madison,
We're so sorry to hear that the charge port door on this FRĒ series just couldn't handle the pressure of protecting your Galaxy S7! Our LifeProof superheroes would love to use their strength and speed to ship you a new replacement case, so please feel welcome to contact them at 1-888-533-0735. They'll save the day with a warranty claim in no time!
Cheers,
LifeProof Customer Service Team
- Cons mentioned:Charging port
End broke in December after purchasing in August!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this to a friend! The end broke in the location of the charger. It now will not close, therefore is no longer waterproof which is the only reason I purchased this product.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Rxmom,
We are truly sorry that this FRE case broke around the charge port area. This certainly is disappointing and we absolutely want to assist with this unfortunate predicament. When you get a moment please give us a call at 1-888-533-0735, and we will gladly get a new warranty replacement case arranged in practically no time at all!
Best,
LifeProof Customer Service Team
- Cons mentioned:Screen protector
Not impressed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the price I expected more. Put the phone in the case at the store then realised the plastic screen protector part is separated from the outer shell. Definitely not "life proof"
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Steph,
Yikes, sounds like your screen protector just could not commit to protecting your Galaxy S7! We apologize that this happened, especially since the screen protector is absolutely supposed to be attached to the outer shell. We'd love to take a closer look to get to the bottom of this, so please feel free to call our LifeProof Lifeguards at 1-888-533-0735, and they'll dive in for the rescue!
Sincerely,
LifeProof Customer Service Team
lifeproof...as long as you lead a mundane life
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.hmm.. definitely not dust proof... not sure I would trust it to test the waterproof part. solid and we'll built. but constantly have sand and sawdust in it..
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi norksork,
We are sorry that sand and sawdust are somehow sneaking into this FRE case. This is both surprising and concerning and we certainly want to remedy this problem as soon as possible. Please give us a call at 1-888-533-0735, and we will be glad to get a warranty replacement arranged for you.
Best,
LifeProof Customer Service Team
Good case, but clip at bottom broke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought two, and both broke at the same exact spot. The lip to the clip at the bottom cracked off twice just after a couple months of use. It was a good case for the short time it wasnt broken.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi beachman,
We appreciate your feedback! We are sorry that both of your FRE cases broke at the charge port door. We fully get why this is disappointing and we absolutely want to turn things around. When you get a moment please give us a call at 1-888-533-0735, and we will gladly get warranty replacements arranged as soon as possible!
Best,
LifeProof Customer Service Team
No headphone jack
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Case works well except it muffles my voice when using speaker phone so the listener can't understand me. Also does can not use the headphone jack on the phone because it is covered.
No, I would not recommend this to a friend- Cons mentioned:Charging port
Poor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Less than a month after I got this case, the cover over the charging port broke. I had to tape it shut so it wouldn't break off completely.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi DeeCee1,
We are sorry that the charge port door broke on this FRE case. We completely understand why this is disappointing and we can absolutely do better than a patch job with tape. Please give us a call at 1-888-533-0735, and we will be more than happy to get a warranty replacement case arranged in practically no time at all!
Best,
LifeProof Customer Service Team
Awful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The screen cover does not fit flush against the screen so it is very difficult to make contact with the sides of the screen. The charge cover is very fragile, the lip that holds it closed easily snaps off, causing the cover to dangle and not close at all. We purchased these covers because they were slimmer than the Otter Box, yet supposed to keep the phone safe. We have gone through 3 of these covers in 6 months, the last one only last 3 weeks because of the cover snapping. We will be going back to the OtterBox.
No, I would not recommend this to a friendBroke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this. Very expensive. It broke within a week. I have yet to try and return it as my work hours do not coincide with Best Buy hours. Hopefully they will exchange or return it.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Lyndsey,
We are sorry that your FRE case broke at all, let alone so soon! This is not typical and we will be more than happy to help out with a warranty replacement. You can reach our friendly customer service representatives at 1-855-419-7418 from 8am to 11pm eastern time, Monday through Saturday. Of course if those times do not work you can always get a warranty replacement going on our website at the link below.
https://www.lifeproof.com/en-us/warranty-claim
Best,
LifeProof Customer Service Team
- Cons mentioned:Charging port
Not worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.2 months after purchase charging port door wont eemained closed. Best buy wont stand behind it . Sent me to manufacturer.
No, I would not recommend this to a friend - Cons mentioned:Charging port
Keeps breaking
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The plastic that the charging port cover hooks on to keeps breaking out. Went through 2 cases in 8 months
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey Chris,
We're sorry to learn that you've been experiencing a recurring issue with this charge poor door, but we're definitely in this for the long haul to make sure your device stays protected for as long as possible! Please feel free to call our friendly representatives at 1-888-533-0735, and not only will they set you up with a warranty replacement, but they'll also further investigate the situation. Once we find the root of the problem, we'll be able to come up with a more permanent solution!
Cheers,
LifeProof Customer Service Team
Hated it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Put this thing on my brand new, right out of the box Samsung S7 and it distorted the heck out of my screen. It made the brilliant display look like a grainy mess—the kind of grainy look that I'd expect from a phone in the 90's! I promptly took this case back to the store and even the guys at Customer service could see the distortion. They let me try 2 more cases (same brand and color) and the same thing happened. I bought myself an Otterbox case instead.
No, I would not recommend this to a friendMeh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This works - if you are willing to remove any protective cover you have. Neither my Speck nor Otterbox covers can fit into this holder.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey there Eric,
We're so sorry about any confusion regarding our FRĒ case! Unfortunately, we are unable to test our products with any third party accessories, so we cannot guarantee compatibility with any other screen protectors. Additionally, we usually don't recommend using an additional screen protector underneath the one already built in to the case, mainly because the double protection can hinder touch sensitivity. If you have any additional questions on this, feel free to call our support team at 1-888-533-0735, and we'll figure it out together!
Warmly,
LifeProof Customer Service Team
Otter box is better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My case didn't last very long before the side tore and the side button quit working. The power flap fell off. I will go back to otter box
No, I would not recommend this to a friendDo not like the way the screen reacts
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.wider than expected, screen gap caused reaction delays, the ear bud piece was a long process.
No, I would not recommend this to a friendCase is broken after 3 wks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I dropped the phone and the corner broke and flew off. Didn't realize until few hrs later but couldn't find the broken piece. So much for "life proof"!
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Kitty,
We’re sorry that part of your FRE case did not survive the drop. As long as your Galaxy S7 is unscathed we will call this a win as we can easily replace the case through our warranty. Simply give us a call at 1-855-419-7418, and we will gladly get a new warranty replacement case set up for you!
Best,
LifeProof Customer Service Team
Good case but has issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Case is great but the clip broke on the charging door and it will not stay shut. Emailed manufacturer but no response for 4 days.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Boyz,
We are sorry that the charge port door on this FRE case is no longer staying closed and that you reached out to us and have not heard back. This is strange and we absolutely want to get things turned around as soon as possible.
When you have a moment, please give us a call at 1-888-533-0735 and we will gladly get a warranty replacement lined up in practically no time at all!
Sincerely,
LifeProof Customer Service Team