Customer Ratings & Reviews
- Model:
- 77-53383
- SKU:
- 4880200
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers highly value the FRE Case for Samsung Galaxy S7 for its excellent protection and water resistance, frequently praising its snug fit and ease of use. However, some customers reported issues with the charging port and screen protector. While the lightweight design was appreciated, concerns were raised regarding sound quality and price.
This summary was generated by AI based on customer reviews.
Best case for the money!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Yeah, it's pricey! But come on u get what u pay 4.
I would recommend this to a friendExcellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case is super durable and will protect your phone like it's supposed to! However, it blocks the speakers on my S7, the sound comes out muffled.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Bell,
Thanks for your feedback! We’re sorry that this FRE case is muffling the sound on your Galaxy S7. This is not at all normal and we certainly want to clear things up!
Typically, the quickest and most effective way to alleviate any audio issues with your LifeProof case will be to remove your device, blow some air through the speaker and microphone membranes on the case, and then re-install your phone with the bottom going in first.
If you find that the problem persists, please feel free to reach out to us at 1-888-533-0735, and we’ll be more than happy to set you up with a warranty claim for a replacement.
Best,
LifeProof Customer Service Team
- Pros mentioned:Water resistance
Case was warped
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was the first Lifeproof that I have purchased. I think that I will stick with Otterbox defender cases.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi ssherer,
We are truly sorry that this FRE case was warped. This is not normal but we completely understand why this is disappointing. If you happen to still have this case we will be happy to get things turned around. Please feel free to give us a call at 1-888-533-0735, and we will be happy to help out in any way that we can!
Sincerely,
LifeProof Customer Service Team
An okay product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case is no different than all the others it provides a little coverage there is nothing that is spectacular about this case for the price
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi again Crystal,
We are sorry that the FRE case for the Galaxy S7 is not blowing you away, much like your review for the iPhone 7 FRE case that we just responded to. We truly believe that the cost is well worth the maximum protection, outstanding customer service and the amazing one-year limited warranty you get.
If there is anything specifically wrong with your case or if you have any LifeProof questions please let us know so that we can assist. We can be reached at 1-888-533-0735 and we are glad to help!
Sincerely,
LifeProof Customer Service Team
- Cons mentioned:Charging port
Alright case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good protection but the charger cover pice broke off and I had to exchange it and get a better one.
No, I would not recommend this to a friend Didn't care for it and returned it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case looked too fragile to accomplish what it promised so I returned it for another Otterbox and have been satisfied with my newer case.
No, I would not recommend this to a friendNot great for the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Charging door wore out fairly quickly. It was replaced under warranty but I would not purchase it again.
No, I would not recommend this to a friendwaterproof case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.haven't tested to see if waterproof or not. Feel the front of case should be more resistant to scratches for the cost of it.
I would recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Sparky,
We’re sorry that the screen protector on this FRE case is getting a bit scratched up. We’re consider it a win as long as your galaxy S7 is unscathed. If the scratches are obstructing your touch screen experience please let us know so that we can replace the case through our warranty. Our friendly customer service representatives can be reached at 1-855-419-7418.
Best,
LifeProof Customer Service Team
Phone case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a very sturdy case but i had problems hearing my phone ring....kept dust and water out but volume was an issue
I would recommend this to a friendgreat phone case!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.lifeproof is truly a great phone case choice, however, we have had to replace the back cover 4 times.
I would recommend this to a friend- Cons mentioned:Charging port
BAD DESIGN FOR CHARGING PHONE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've used this brand with an older phone and was happy with it. This version has a different opening for the charging portal and it's poorly designed. I'm not rough with merchandise. But I've broken the little plastic lip on two cases in less than 3 months! Switching brands this time.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Scollie,
We are sorry that the charge port door on the FRE case for your Galaxy S7 is giving you some trouble. This is disappointing and we genuinely want to give this another try as what you are going through is not typical. Please feel free to give us a call at 1-888-533-0735, and we will be more than happy to get a warranty replacement lined up in practically no time at all!
Sincerely,
LifeProof Customer Service Team
Very light
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the case but they need better colors. It would be better if the blue wasn't mixed with purple.
I would recommend this to a friendGreat for waterproofing. Not so great otherwise.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Watertight as promised. But as a case it sucks. For the price, the buttons should line up better. I cannot use the lock/unlock button because the case doesn't line up correctly. The speaker is also muffled; can barely hear my phone ring while in the same room. (Samsung Galaxy S7) Very disappointed. Should have stayed with my Otterbox.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi pittsrp00,
We’re sorry that the lock/unlock button on this FRE case is giving you trouble and that it is also muffling the sound. We assure you that this is not typical and we certainly want to get things turned around as soon as possible. Please give us a call at 1-888-533-0735, and we will be more than happy to get a new warranty replacement case arrange in practically no time at all!
Best,
LifeProof Customer Service Team
Not As Expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Feels very cheap and the screen doesn't allow you to properly use the phone's touch screen.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi BigVic26,
We see that you have posted two different reviews for the FRE case, neither stellar unfortunately. Do you have two Galaxy S7 FRE cases or is this for the same one? Either way we will be happy to assist.
The screen protector should not be hindering your touch screen experience. Please feel free to give us a call at 1-855-419-7418 so we can get more details and help out in any way that we can.
Cheers,
LifeProof Customer Service Team
Have had better cases
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got rid of it for an otter box. This case did not work the way I wanted it to.
No, I would not recommend this to a friendGood and bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ok it's built quality is great honestly but it blocks wireless charging which sucks
I would recommend this to a friend- Cons mentioned:Sound quality
Does not hold up.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poorly made, rubber is turning to mush. The seal around camera glass is coming off. The charger door does not stay shut or pops open from normal use. My father and I both have this case and both are shot after a few months.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi MohhawkDave,
We’re sorry that you and your father have FRE cases that are starting to deteriorate. This is understandably disappointing and we absolutely want to rectify this unfortunate situation. Please give us a call at 1-888-533-0735, and we will be more than happy to get warranty replacements set up as soon as possible.
Sincerely,
LifeProof Customer Service Team
Needs improvement
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Need better face plate on the life proof box not very good
I would recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi msmobo,
We’re sorry that the screen protector on this FRE case is giving you some trouble. We definitely want to collect more details so that we can help. When you have a moment, please give us a call at 1-888-533-0735 and we will gladly assist in any way that we can!
Best,
LifeProof Customer Service Team
It works
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works but can be hard to select things on side of screen.
No, I would not recommend this to a friendDecent case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Case was really good, but the touch sensitivity was not.
No, I would not recommend this to a friend