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Customer Ratings & Reviews

Your price for this item is $55.99
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The comparable value price is $79.99

Customer reviews

Rating 4.3 out of 5 stars with 960 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers highly value the FRE Case for Samsung Galaxy S7 for its excellent protection and water resistance, frequently praising its snug fit and ease of use. However, some customers reported issues with the charging port and screen protector. While the lightweight design was appreciated, concerns were raised regarding sound quality and price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 46 Showing 901-920 of 960 reviews
  • Rated 1 out of 5 stars

    Charging door tab broke after 40 days

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had heard really good reviews about this case so I went ahead and bought one for my phone, my wife's and my son's phone. I keep the charging door closed at all times unless charging and when I went to open it today, the small tab that is attached to the main body broke off. I am pretty disappointed and of course just threw the box away last night. I am hoping that I will be able to exchange this for another case.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi buzhazzard,

      Thanks for choosing our cases for you and your family! We are truly sorry that the charge port door on your FRE case broke. We completely understand why this is disappointing but you can definitely get a new one through our warranty.

      Simply give us a call at 1-888-533-0735 and we will be more than happy to get a warranty replacement lined up in practically no time at all!

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 2 out of 5 stars

    Did not help.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I broke my Glass On my New Samsung Galaxy Note 7 within 4-days with this case. Bad design by Samsung. Next time Otterbox

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Stephen,

      We’re truly sorry that your Galaxy Note 7's screen broke. We realize just how frustrating a damaged phone can be and completely understand your disappointment. Protecting your device is our highest purpose, and although we put extensive resources toward this end, we are unable to guarantee an incident-free outcome in every situation.

      Your phone is beyond the limitations of our warranty, however, we would very much like to offer you a new LifeProof case since yours may have been compromised in the incident as well. Please feel free to reach out to us at 1-888-533-0735, and we can set this up for you.

      Best,
      LifeProof Customer Service Team lifeproof

  • Cons mentioned:
    Charging port

    Rated 1 out of 5 stars

    poor charging door design

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    just after 2 months the charging door broke now it just hangs there

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hey paned,

      We're so sorry to see that the charge port door on this FRĒ series decided to just "hang out!" Not to worry - our relaxed representatives know exactly what to do. Just give them a call at 1-888-533-0735, and they'll send you a brand-new case as soon as possible so that you can get back to maximum protection!

      Sincerely,
      LifeProof Customer Service Team lifeproof

  • Rated 1 out of 5 stars

    Warranty not honored

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is suppose to have a lifetime warranty. They then said lifetime is considered 5 years. However, are S7 case is less than 5 years old and they refuse to honor the warranty because they are no longer making those cases. This is simply fraud. Bestbuy should drop the whole lifeproof line.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not good for long or short term use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked up my product and not even 3 days later had to return it cause the rubber came off exposing the charger piece. Switched it out for a new one not even 30 days later and the hard piece that holds the charging clip closed broke so it wouldn't clip closed anymore. Called lifeproof and they gave me another one and it has been about a month- 2 and the same piece has broke off again

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Kimberlee,

      We are sorry that you are having some bad luck with the FRE case for your Galaxy S7. We fully understand why this is disappointing but we do not want to give up as what you are going through is not typical. Please feel free to give us a call at 1-888-533-0735, and we will be more than happy to get another warranty replacement case lined up!

      Sincerely,
      LifeProof Customer Service Team lifeproof

  • Cons mentioned:
    Bulk

    Rated 1 out of 5 stars

    Didn't like it all

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was to bulky, water got in it and I couldn't get it to close tight

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit, Protection
    Cons mentioned:
    Charging port, Price

    Rated 4 out of 5 stars

    Great just expensive

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only marked it down due to the price. Otherwise this is the best case manufacture. The company has replaced previous cases for $5 even though it is out of the 1 year warranty. I've already dropped the phone a few times (accident) onto some rocks from about 4' up. The fit makes the phone only slightly bigger (a lot smaller than otter box). The charging port is a little too tight to open. Not an issue for me as I use wireless charging all the time.

    I would recommend this to a friend
  • Cons mentioned:
    Charging port

    Rated 1 out of 5 stars

    Already broken

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The flap over the charging port does not stay closed plastic broke

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Rock,

      We are sorry that the charge port door on this FRE case will no longer stay closed. We fully understand why this would be disappointing and we definitely want to help. Thankfully we can easily replace this damaged case through our warranty. Simply give us a call at 1-888-533-0735, and we will be more than happy to get a warranty replacement lined up in practically no time at all!

      Sincerely,
      LifeProof Customer Service Team lifeproof

  • Rated 2 out of 5 stars

    Not the quality of other lifeproof cases

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Many issues, plastic not flush with screen. Corners not staying closed after water test

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi bbuser,

      We’re sorry that the screen protector on this FRE case is not fitting as well as it should and that the corners are not secure. This is understandably disappointing and we absolutely want to get things back on track as soon as possible. Please give us a call at 1-888-533-0735, and we will be more than happy to get a warranty replacement case arranged!

      Happy Holidays,
      LifeProof Customer Service Team lifeproof

  • Rated 2 out of 5 stars

    2 failures in 1 month

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just had the second one break, this one lasted slightly less than a month.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Fuzzy screen, bulky case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I took it back after a couple of days. The screen seemed fuzzy and I thought it was just the new phone until I took the phone out of the case. Also, the case makes the phone really wide and it won't fit in many of the pockets I want to put it in. I love life proof cases...this just wasn't for me.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    not bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    hard to use pull down menu. bulky definately not a case for daily use

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi there,

      We’re sorry that this FRE case is making it difficult to use the pull down menu on your Galaxy S7. This is not typical and we definitely want to help out! Please give us a call at 1-888-533-0735, and we will be more than happy to get a warranty replacement arranged in practically no time at all!

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 2 out of 5 stars

    Didnt like it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While i had one in the past, i could not get this case to fit.

    I would recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi krun,

      We are sorry that this FRE case for your Galaxy S7 was not fitting. This is understandably disappointing and not at all typical as our cases are designed to work seamlessly with their device.

      If you happen to still have this case please give us a call so that we can get to the bottom of this mystery. If you don’t have it but have any questions please give us a call. We can be reached at 1-888-533-0735 and we are happy to help!

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 2 out of 5 stars

    Not durable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The flap for the charger cover broke off within a month.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    not the greatest

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    does not have a good grip slips out of your hand too easily.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi rocco,

      We’re sorry that the FRE is a tad too slippery for your comfort level. We certainly weren’t out to cause any perilous predicaments, but rather create a streamlined design with ease-of-use for clothing pockets, etc. If you have any LifeProof questions please feel free to give us a call at 1-855-419-7418.

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 2 out of 5 stars

    Screen was not clear

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good case bUT screen makes it not clear and glare.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi there,

      We’re sorry that the screen protector on this FRE case is hindering the screen on your Galaxy S7. This is understandably disappointing and we definitely want to help out with this unusual problem. Simply give us a call at 1-888-533-0735, and we will be glad to get a warranty replacement lined up in practically no time at all!

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 1 out of 5 stars

    not a good fit for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thought this would be a great idea for moisture control and water sports. First out of the packaging, I could not snap the pieces together to do a water test. Possibly they were a bit warped? Decided it wasn't worth the effort or price and returned the item.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defective Model

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for $50 thought great deal from regular price, my surprise the case has problems, Your screen will fog up the closing latch for charging breaks to easy. I returned thought I broke it, nope its a defective model [Same problems] not worth it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit, Water resistance
    Cons mentioned:
    Charging port

    Rated 5 out of 5 stars

    Can't be beaten for high end protection

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I read a lot of review about this case before buying it, and found the critical reviews to not reflect my experience. I bought this case as an alternative to the Otterbox Defender series case for the GS7, as the Otterbox is poorly designed for the GS7 in terms of fit. If you pop out the protective film, the phone will rattle inside the case. That being said, The Lifeproof case fits like a dream. It is very tight, with close tolerances that command a firm snap to set the case into place. The film covering the screen is problematic in two areas however: Trying to engage the thumbprint sensor and when "sliding up" from the bottom of the screen to activate Samsung pay. I cannot say that it is a design fault, but more so the nature of the beast. Some responsiveness is sure to be lost. This case will not float or respond underwater. One thing I did when I got it was to immediately take it into the pool. I tried doing filming underwater which works great until the screen becomes confused from water contact. The float test proved negative, whereby the phone sunk to a depth of about 5 feet without any water intruding the internal cavity. The water-proofing worked! The glass lens does seem to have trouble polishing up, and has a residual blue haze over the lens, although I don't think it impacts quality of shoots. I do worry about how tight the clasp is over the charging port. I believe though it will last the life of the phone since basic quality testing would easily prove whether or not it can withstand a few thousand cycles of opening and closing the port. I give this product 5 stars overall because it meets or exceeds the demands required of a case that promises to keep your phone alive through anything life will throw at it. The case provides excellent fit and feel, and is worth the money if you want a case that is capable of doing it all.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case has a long bubble all along the right side of the screen that I can not get rid of! Extremely irritating to use, definitely not worth $50. Would recommend a Tech21 or Speck case instead. Will be returning this case today.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Jack,

      That is strange that this FRE case has a bubble underneath the screen protector. We are sorry that this is happening and if you haven’t returned it yet we would love the opportunity to help out. Please feel free to give us a call at 1-888-533-0735, and we will assist in any way that we can with this unusual dilemma.

      Sincerely,
      LifeProof Customer Service Team lifeproof