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Customer reviews

Rating 4.3 out of 5 stars with 2473 reviews

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89%
would recommend
to a friend

Customers are saying

Customers consistently note the excellent protection and water resistance offered by the FRE Hard Case for Apple® iPhone® 6, with many praising its snug fit and lightweight design. However, some users experienced issues with sound quality and compatibility with certain chargers. The case's price point also drew some criticism.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 119 Showing 2,361-2,380 of 2,473 reviews
  • Rated 1 out of 5 stars

    The touch ID that says works with this case doesn!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was disappointed to find that although the product claims to be touch ID compatible, it doesn't work at all with my iPhone 6!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broke the first day

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case broke on the bottom by the charging port within hours of owning it- best buy did a full refund though so no biggie: )

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not recommended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got water in my phone because of it i do not recommend it and i tested it before i put my phone but i still got water there

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor design

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is good. The design for the speaker is horrible. Can barely hear through it with the volume turned all the up

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    My case broke at the volume adjuster within 10 day

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this expensive case because of "lifeproof" brand. The volume adjuster broke off within 10 days. Waste of money

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dont waste your money or time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the screen is so hard to use with this case installed we returned this item as it made the phone unresponsive.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Returned it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Put this on my new iphone 6 and had trouble using the on/off button, volume control and the speaker was muffled.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible charger plug opening.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't use my existing third party auto charger, because the opening in the case was too small. Poor design.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Water got in and broke my phone. Had to pay $150 to get a replacement

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My case began to fall apart after about 4 months of mild use. I will not buy another life proof case.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broke when I open little cover to charge it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor quality, I didn't put that much force and it came off

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Tested in water and it was leaking!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tested in water before using on phone thank goodness and it leaked! Don't want to trust this

    No, I would not recommend this to a friend
  • Cons mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Returned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a hard time hearing people through the case.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not What I Expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this case because it's supposedly one of the best. It has a button on the side to silence the phone but it doesn't work. It was on clearance so I'm guessing that's the reason why. I'm not sure if all of the Lifeproof cases are like that.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi USMCWife79,

      We’re sorry that the silence toggle switch on this FRE case is not working. This is not typical and we definitely want to make this right. Please, at your earliest convenience, give us a call at 1-855-419-7418, and we will be happy to set up a warranty replacement case for you.

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 3 out of 5 stars

    Not so life proof

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had this case for a week. And the plastic covering my camera tore.

    I would recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Danny,

      We’re sorry that the plastic covering the iPhone’s camera ripped. We can completely understand why you would be disappointed and we certainly want to help out. Please give us a call so that we can get a warranty replacement arranged for you. We can be reached at 1-855-419-7418.

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 1 out of 5 stars

    Did not like

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my son and I did not like it. Took it back right away

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case never closed completely and made my phone malfunction.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The top won't snap in. And the middle plastic part came off:/

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Phone got wet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Water made its way to my phone while on 2nd day of vacation.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection, Water resistance

    Rated 4 out of 5 stars

    So far so good.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave this case 4 stars. (I bought it because of what I believed was the warranty against injury and damages to the iPhone, but apparently it's not clear exactly as to what they are warrantying . I do like the fact that it comes with a built in screen protector, so you don't have to worry about buying replacement screen protectors with this case. I also like the fact that it is supposedly water resistant as I'm sometimes out in the elements, kayaking, etc. I did find out that it can land face down though on a relatively hard surface without any obvious damage from about a 3+ feet fall, so that was good to see. (I don't know if it would have been an issue without the case, and I don't want to find out), so I will just say that it does seem to offer some advertised protection to your iPhone if it falls off a desk or out of your hands. I am sure that other cases out there can be found that offer similar protections for less money, but I had not researched this purchase as much as I sh/could have, and bought it on a whim I a;so wish that they would have had a bright green case, but the pink will do. (I need something bright as I have been known to misplace or leave behind items of value, and having such a vibrant colored case should help minimize that from occurring in the future.) Overall, if the case helped prevent damage when it dropped to the ground then it was worth the cost and glad that it provided it with protection from any such impact!

    I would recommend this to a friend