Customer Ratings & Reviews
- Model:
- 77-50304
- |
- SKU:
- 1122014
Customer reviews
Rating 4.3 out of 5 stars with 2473 reviews
(2,473 customer reviews)to a friend
Customers are saying
Customers consistently note the excellent protection and water resistance offered by the FRE Hard Case for Apple® iPhone® 6, with many praising its snug fit and lightweight design. However, some users experienced issues with sound quality and compatibility with certain chargers. The case's price point also drew some criticism.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Screen protector
Rated 3 out of 5 stars
Expensive for quirks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works well without bulk but screen sensitivity is reduced, charger port cover is difficult to open, and the screen protector sticks to screen which impairs viewing.
This review is from LifeProof - frē Case for Apple® iPhone® 6
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Bbuy,
We appreciate your feedback! We are sorry that this FRE case is hindering your touchscreen experience and that the charge port door is being a bit stubborn. The charge port door should be secure to ensure your iPhone is protected but it should not be like breaking into Fort Knox either. The touchscreen sensitivity should also not be noticeably diminished.
Feel free to give us a call at 1-855-419-7418, and we will be happy to get a warranty replacement arranged for you.
Best,
LifeProof Customer Service Team
Rated 1 out of 5 stars
Definitely not "shock proof"
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had my phone in a life proof case for about three month and had already had problems with water damage from the case. Then, when my phone fell off a three foot tall counter, the screen completely shattered. Life proof doesn't cover damage to phones, only to their products. Essentially I paid $90 to protect my phone and ended up with a shattered phone and a new case that I don't trust in the slightest.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not as advertised
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case is NOT life proof at all. They drag you in with the indestructible description. My iPhone six frame got bent in this case, I dropped it out of my truck. Nothing crazy. The warranty and company that offers it is horrific when it comes to customer service. Go with an otter trust me.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Shelby,
We are truly sorry to learn that your iPhone took a fall and sustained some damage. Protection is always our top priority, but unfortunately there are many variables which are unique to each situation that make it so we are unable to guarantee that all risk will be eliminated by use of the case. Although our warranty does not extend to your mobile device, we would very much like to offer you a new LifeProof case in the event that yours may have been compromised in the incident as well. Please feel welcome to give us a call at 1-888-533-0735 and we will be glad to set this up for you.
Sincerely,
LifeProof Customer Service Team
- Pros mentioned:Waterproof
Rated 1 out of 5 stars
Not Worth It!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the case with my new iPhone 6 a year and a half ago. I was "sold" on how awesome this case was supposed to be - rugged and waterproof. I did the test without issue. I took it white water rafting and sealed it in a zip lock bag. The baggie failed and so did the case!!! So six months outside the warranty means no replacement case. BUT there is nothing to protect your phone! If the case fails in any way, you still are on the hook for a new phone. Sure, you get a new case but I'm not worried about the $80 case compared to my $600 phone. What point is a protective cover that is warrantied just for the case and not what it protects??? Seriously, don't waste your money. Find a cheaper case and just keep it out of harms way.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Chris,
We’re truly sorry that your iPhone 6 sustained water damage. We realize just how frustrating a damaged phone can be and completely understand your disappointment. Protecting your device is our highest purpose, and although we put extensive resources toward this end, we are unable to guarantee an incident-free outcome in every situation.
Your phone is beyond the limitations of our warranty, however, we would very much like to offer you a new LifeProof case since yours is compromised. Please feel free to reach out to us at 1-855-419-7418, and we can set this up for you.
Sincerely,
LifeProof Customer Service Team
Rated 5 out of 5 stars
Great Product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as a gift for someone and they have enjoyed it so far.
This review is from LifeProof - FRE Hard Case for Apple® iPhone® 6 - Blue
I would recommend this to a friendRated 1 out of 5 stars
Water Damage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I followed EVERY step in the instruction guide. Day 5 in Cancun my case leaked while in the ocean. There was NO physical damage to the case prior to the water breach. Lost two days of photos, and remaining vacation days of taking photos. $80 for the case, and $87 for my Apple Care replacement. Very disappointed.
No, I would not recommend this to a friendRated 1 out of 5 stars
Lifeproof case is piece of junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The 1st couple months the case chipped, it does not get hard use so was not abused. Tried 3 times a day for a month to reach customer service at Life Proof, calls are always dropped before getting to an agent.
No, I would not recommend this to a friendRated 3 out of 5 stars
OK!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It been a great phone cases. But sometime water stil gets under the cases when it gets wet from rain.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Tiny21,
Thanks for the feedback! We are sorry that water is somehow infiltrating this FRE case. This is concerning and we certainly want to help out. Please give us a call at 1-855-419-7418, and we will be happy to get you set up with a new warranty replacement case.
Best,
LifeProof Customer Service Team
Rated 1 out of 5 stars
Don't waste your $$
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Lifeproof case was for a 4s. Within 4 months the clear screen on the front cover cracked. After being put through the ringer, they sent the front cover only, not a complete case like I would have thought. After about 9 months, the rubber edges started coming off the front cover. Ahh, but the warranty started on the date of my original purchase; no credit for the 4 month newer front cover. At about year 2, I accidently took the phone into the pool in my swimming suit pocket (the deepest part of the pool was 4 ft.). Of course, it was for this very kind of scenario that I bought a LifeProof case. The case leaked like a sieve. Oh, by the way, the extravagant purchase price of a LifeProof case in no way covers the damage on your phone when the case leaks. In summation, instead of buying a LifeProof case, put your money toward a good insurance policy.
No, I would not recommend this to a friendRated 1 out of 5 stars
Broke my iPhone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The water leaked inside and there was no way to save my iPhone
No, I would not recommend this to a friendRated 1 out of 5 stars
falls apart fast
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i've had this case for less than a year and its already fallen apart. the charge hole cover broke off, along with the earphone hole cover and a part of the inside. the rubber stuff covering the ringer and the on/off button broke too. if you're looking for a phone case that isn't waterproof, doesn't last, wears down screen sensitivity and renders headphones useless without an adapter, i would totally recommend this case. if you want a case that actually lasts, do not get the lifeproof case.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi egglet,
We are sorry that this FRE case didn’t quite go the distance. We can fully understand why this would be disappointing and we definitely want to help out! Simply give us a call at 1-855-419-7418, and we will be more than happy to get a new warranty replacement case lined up for you.
Sincerely,
LifeProof Customer Service Team
- Cons mentioned:Price
Rated 1 out of 5 stars
Don't buy life proof
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Life proof cases ARE NOT water proof. Over priced and they don't uphold the warranty.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Coop,
We are sorry that things are not working out with your FRE case. As long as the case is closed up all of the way and it hasn’t sustained any damaged it should be waterproof. If a case is compromised or is not preforming as it should we have no problems replacing it through our one-year limited warranty.
We’re not sure what exactly is happening but we would like to get more information so that we can try and help out. Please feel free to call our friendly customer service representatives at 1-855-419-7418, and we will be happy to assist in any way that we can.
Sincerely,
LifeProof Customer Service Team
Rated 1 out of 5 stars
Over priced junk!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The port covers fall apart in months and the maker does not uphold the warranty. I would never waste my money on this junk again and advise against anyone else doing so!
No, I would not recommend this to a friend











