Customer Ratings & Reviews
- Model:
- 77-53686
- SKU:
- 5184600
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers highly value the Frē Protective Case's robust protection and water resistance, frequently praising its ease of use and lightweight design. However, some users noted concerns regarding sound quality and bulkiness, with a few mentioning challenges related to the screen protector and headphone jack compatibility. The price point also received some negative feedback.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Sound quality
Hearing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poeple you talking cant hear you speaking. Maybe they can fix it
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey Tjihn,
We're so sorry to see that this FRĒ series is experiencing audio issues, but you're right to think that we have the tools to fix it! Our handy representatives know exactly how to clear things up, so please don't hesitate to give them a call at 1-888-533-0735. After some quick troubleshooting and a couple of adjustments, you'll be enjoying stellar sound quality again!
Cheers,
LifeProof Customer Service Team
- Cons mentioned:Headphone jack
Not Good!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps breaking need to get third one in as many weeks! Plug for headphones
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey Eds1Sox,
Yikes! Three weeks, three cases - the math on that just doesn't add up! We apologize that your headphone jack keeps giving up, and we hope that you'll let us remedy the situation by sending you a new warranty replacement. Just give our expert representatives a ring at 1-888-533-0735, and they'll get you taken care of before you know it!
Regards,
LifeProof Customer Service Team
Good case but not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a really good case but the screen gets scratched too easily kind of a bummer considering the price.
I would recommend this to a friendHarder to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is harder to use the touch screen when you have the shatterproof glass with it. They are not very compatible
I would recommend this to a friendBrand response from LifeProof Support Team
Posted .HI dinaleann,
We are sorry for any confusion with the FRE case. True, we do not recommend that this case is used with an additional screen protector as it has one built in and having two may have a negative impact on the touchscreen sensitivity. If you ever have any LifeProof questions please feel free to give us a call at 1-888-533-0735. We are happy to help!
Best,
LifeProof Customer Service Team
Works ok...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works ok, but there is nothing special about it. Needs additional features to be worth the money. Returned it.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Cjhksu,
We’re sorry that the FRE case did not work out for you. If you have any specific suggestions or questions please feel free to give us a call at 1-855-419-7418.
Best,
LifeProof Customer Service Team
Protective case
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not really waterproof...............................
No, I would not recommend this to a friendBest Out There
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I go thru about 2 of these a year, so not rerally LifeProof, but are best I can find
I would recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi DLFatMan,
We apologize that you've seen some FRĒ cases meet their end while they've been on the job! Although our cases are pretty tough, they are not necessarily designed to be indestructible so much as they're engineered to absorb the brunt of any impacts that would otherwise jeopardize your device. As long as the phone is still intact, we'll call that a win and cut straight to the part where we get you into a brand-new warranty replacement! Please feel welcome to call our awesome representatives at any time at 1-888-533-0735, and they'll always be more than happy to help out!
Sincerely,
LifeProof Customer Service Team
case for my iphone se
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.like the way the connection part is setup becuase i cannot use my regular iphone cord for it.
I would recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Sweetpea!
Oh no, we're so sorry that you're having trouble using your iPhone charger with your FRE case! We find this bizarre, considering that we test our Apple products extensively with basic Apple accessories to ensure full functionality of the iPhone while it is in the case. We would love to get more details to investigate, so please give our LifeProof detectives a call at 1-888-533-0735! We'll solve this mystery in no time!
Cheers,
LifeProof Customer Service Team
- Pros mentioned:Fit
Nice color
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It fit my child iPhone perfectly can't complain about the color
I would recommend this to a friend - Cons mentioned:Screen protector
Don't buy it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First of all you can't push the buttons on the screen due to the built in screen protector, the phone couldn't register me pressing buttons through the built in screen protector. Then I jumped in the pool wanting to try out the under water feature and the phone case leaked somehow!!
No, I would not recommend this to a friend Great case!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great case for my iPhone se, a little stiff, but overall does what it advertised.
I would recommend this to a friendBrand response from LifeProof Support Team
Posted .Dear Nicole,
We're sorry to hear that this iPhone SE FRĒ series is acting a bit stubborn! Occasionally, the rubber material on newer cases can be a bit resistant at first, but after some consistent use over time, it should start to feel more comfortable. If the problem persists, please feel welcome to call our handy representatives at 1-888-533-0735, and they'll gladly find a quick fix!
Best,
LifeProof Customer Service Team
Great for protection but there's distortion
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The speaker and phone is hard to hear due to case. After removing the case it sounds clear
No, I would not recommend this to a friendLIfeProof Case for IPhone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not to happy with this product. Unfortunately the covers for charging and plug in broke within 5 months or less, so than it was no longer waterproof. You cannot plug in any speakers to the phone because of the case, so you have to remove it to use it on certain speakers etc. Not at all LIfe Proof.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey AnnieO,
We're so sorry to hear that your FRĒ series has seen better days! Let's get you back on track to peak levels of waterproof protection with a warranty claim - simply give our friendly representatives a call at 1-888-533-0735, and they'll send over a brand-new replacement case A.S.A.P.!
Cheers,
LifeProof Customer Service Team
Doesn't work well with finger scan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Finger scan doesn't work well and got to replace. Otherwise it's a good product.
I would recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Vjtj,
We apologize that your Touch ID function was struggling to find its groove with this FRĒ series! It sounds like you already found a solution to this issue, but if you'd like further assistance, our experienced representatives know some reliable tips and tricks to help device functions work seamlessly with your LifeProof case. Just give them a call at 1-888-533-0735, and they'll be happy to help you get back on track to smooth security!
Best,
LifeProof Customer Service Team
Great Case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best priced waterproof case I can find for my iPhone but it's not very durable!!
I would recommend this to a friendHard to put case on phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Expected this to be easy to use, but took some time to get this onto the phone
No, I would not recommend this to a friendCase peels
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap price but case wears down fast! Starts to peel around edge.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Dear Joanne,
Yikes - we're sorry to hear that this FRĒ series is making like a banana and starting to 'peel!' Our friendly representatives would love to set you up with a brand-new warranty replacement, so please don't hesitate to give them a call at 1-888-533-0735. They'll be able to process a claim with ease and haste so that you can get back to premium protection as soon as possible!
Sincerely,
LifeProof Customer Service Team
Okay
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took off during water park and was filled with water.
I would recommend this to a friendGood case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like the lifeproof guarantee but the spot for the usb always breaks
I would recommend this to a friend- Cons mentioned:Sound quality
Don't buy it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I started having problems with my phone. I couldn't use my thumbprint, the sound was so low I couldn't hear it; and I had to tap several times to get from screen to screen. I ordered an Otter Box at Amazon and now my phone works great.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Patty,
We are truly sorry that this FRE case was not giving you a typical LifeProof experience. We completely understand why these issues would be frustrating and if you still have the case we will be happy to get things turned around. Please feel free to give us a call at 1-888-533-0735, and we will be glad to get a warranty replacement set up!
Sincerely,
LifeProof Customer Service Team