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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 375 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers recognize the Fre Protective Case's excellent protection and water resistance as significant advantages, frequently praising its ease of use and snug fit. However, some users express concerns about the integrated screen protector and the case's impact on sound quality during calls. A few also mention the price point as a potential drawback and some issues with the charging port cover. Overall, the case receives positive feedback for its protective qualities but has some areas needing improvement.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 375 reviews
  • Rated 4 out of 5 stars

    Cellphone case

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very dissatisfied with this product because I already purchased it twice and they do not protected my cellphone like supposed to.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Water resistance

    Rated 3 out of 5 stars

    Waterproof feature cool only

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a lot sleeker then the past lifeproofs. The water proof feature is awesome. But that’s about it

    I would recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi there!

      We're glad to hear that you're liking parts of your FRĒ case! We'd love to hear what kept this from being a 5-star experience, so we can pass your thoughts up the ladder to our design team. Please don't hesitate to reach out to our helpful Customer Service Team with your feedback, here: https://www.lifeproof.com/en-us/contact-us

      Best,
      LifeProof Customer Service Team Lifeproof

  • Cons mentioned:
    Screen protector

    Rated 3 out of 5 stars

    Well made

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a well made case however the screen protector does not fit properly causing bubbles to form on the screen

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hey, Kevin!

      We're sorry to hear about the issues that you're running into with the screen protector on your FRĒ case! That's certainly odd. When you install your case, make sure you're thoroughly cleaning off the screen of the phone and inside of the case prior to installation, preferably with a microfiber cloth. Additionally, we see these issues arise when installing the case in a more humid environment, so make sure that the case is being installed in the driest place you can find.

      If none of that helps, please call us at 1-888-533-0735, and we can get you taken care of.

      Best,
      LifeProof Customer Service Team Lifeproof

  • Rated 5 out of 5 stars

    Cheaper than insurance!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these lifeproof cases. They guarantee the safety of the phone. They do add weight...but worth it! I love not having to pay a 3rd party every month for insurance...It seems expensive to purchase but saves you lots of money in the end. Do the math!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for use in water

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great waterproofing but you can’t really talk on the phone with it on. It really muffled you to the caller.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LifeProof= Thumbs up

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was skeptical at first from looking at other reviews but case is easy to put on and looks nice! I dont plan on having my phone submerged in water so didn’t do the water test though, everyday use is good from my point of view!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Okay

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad. Just sucks that the camera area plastic always seems to crack or break easily. Overall great case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Life proof Fre’ for iPhone 11

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the feel, weight and thinness of the new case compared to my last one on an iPhone 6s. Great clarity through both the front, like there is nothing there at all and the back for excellent photos AND I get the awesome protection of the case

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Durable case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always owned life proof cases but this one has oil looking smudge on the screen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the older version of this case but for my sons iPhone 8 and he’s had it for years now my son has an iPhone 11 and this case works perfect! It’s thin and covers the whole phone, my son loves it and it prolongs the life of his phone

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case, brought it for my daughter because she always breaking her phone. Will see how this phone holds up in this case.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good case but could use work

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s good at protecting from drops and scratches, but sucks when not allowing dust and pocket lint get In the phone

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sleek and Professional

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice case. Love the professional look and feel. However, there is a wet look on the film I am unable to remove.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I drop my phone a few times and no damage...but once you close it in it’s hard to take your phone out

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best protective cover for long lasting protect

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second LifeProof cover. Prior to this I had one for my iPhone 8. My first one looked and functioned great after more than three years. I'm expecting this one to do just as well.

    I would recommend this to a friend
  • Pros mentioned:
    Water resistance

    Rated 3 out of 5 stars

    Waterproof

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great case to take to a pool area or water park.

    I would recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi, Ann!

      We're glad to hear that your case has been a good partner to your phone while at the pool! If there's anything that's keeping you from rating this case 5 stars, we'd love to hear your feedback! Give us a ring at 1-888-533-0735 with your thoughts.

      Best,
      LifeProof Customer Service Team Lifeproof

  • Rated 5 out of 5 stars

    Excellent purchase!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have always been an Otterbox person, but I have been impressed with the thin size, durability & size of this product—& this covers the whole phone, including the face

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great case (daughters phone)

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like these cases for phones but wish there was more colors to choose from .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It’s a must have!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I get a new life proof with every iPhone I get, and this one is the best yet! It seems smaller and more sleek than past designs but doesn’t compromise on quality. 10/10 would recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lifeproof - Stands by the name

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lifeproof has always lived up to expectations, this particular model was hard to find and Best Buy offered the best price paired with the quickest shipping.

    I would recommend this to a friend