Customer Ratings & Reviews
- Model:
- 77-62546
- SKU:
- 6386812
Rating by feature
- Value
Rating 3.7 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers are delighted by the Fre Protective Case's excellent protection and water resistance, finding it easy to use and a perfect fit for their iPhone 11 Pro. However, some customers expressed concerns about the screen protector's susceptibility to scratches and the relatively high price. A few also mentioned issues with the charging port cover's durability.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Charging port, Screen protector
Cheap! Broke in 20 days! Don’t buy!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case is a terrific blue product! The charging port is flimsy and breaks from simply charging your phone regularly after 20 days! The screen also has blotchy spots all over. Very disappointed in this product!
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear about your disappointment with your FRĒ case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. In the meantime, we have some troubleshooting tips that may help out a bit. When you install your case, make sure you're thoroughly cleaning off the screen of the phone and inside of the case prior to installation, preferably with a microfiber cloth. Additionally, we see these issues arise when installing the case in a more humid environment, so make sure that the case is being installed in the driest place you can find.
If that doesn't help, give us a ring at 1-888-533-0735, and we can get you taken care of.
Best,
LifeProof Customer Service Team
Great lightweight case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoyed this case, and will only get Lifeproof. They really stand behind their cases.
I would recommend this to a friendGreat phone case!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have always bought LifeProof cases and this one did not disappoint me either. I was hesitant after reading the reviews. I bought one for my new phone and my husband’s new phone. I had no issues with air bubbles under the screen or any other issues.
I would recommend this to a friend- Cons mentioned:Screen protector
it’s okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it’s honestly a good case overall but you’d think that when you buy a $100 case you wouldn’t be seeing scratches across the screen within the first week.
I would recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear about the scratches on your FRĒ case! We appreciate your feedback, and we'll be sure to get your thoughts passed up the ladder to our design team. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.lifeproof.com/en-us/support
Best,
LifeProof Customer Service Team
Does what it needs to do
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like the case for the most part it does what it needs to do but does not come with the clip that’s the one on annoying part if you want carry it on your pants And should come in more colors I believe Hard to take off and on
I would recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're glad to hear that you're liking your FRĒ case for the most part! We appreciate your feedback about the lack of belt clip and the color options available, and we'll be sure to get your thoughts passed along to our design team. In the meantime, if you run into any other issues with your case, feel free to call us at 1-888-533-0735, and we can get you taken care of.
Best,
LifeProof Customer Service Team
It’s okay
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only thing I don’t like about the case is the constant air bubbles other than that it’s a decent case
I would recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey, Kiki!
We're sorry to hear that you're not loving your FRĒ case! When you install your case, make sure you're thoroughly cleaning off the screen of the phone and inside of the case prior to installation, preferably with a microfiber cloth. Additionally, we see these issues arise when installing the case in a more humid environment, so make sure that the case is being installed in the driest place you can find.
If those tips aren't helping, give us a ring at 1-888-533-0735, and our awesome CS team would be happy to get you helped out.
Best,
LifeProof Customer Service Team
Great quality per usual for Lifeproof!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As I’m sure we have all came to expect great quality from Lifeproof, this product did not fail to meet my expectations and I can honestly say I rather enjoy the new switch for the silence option on the case now unlike before,
I would recommend this to a friendIt’s ok
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great phone case. I use it for work in construction, and it only lasts 8 months. So I have to buy a new one. And the main camera lense get scratched esaly and looks foggy in pictures.
I would recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear about the damage to your FRĒ case! We appreciate your feedback about scratching on your lens cover, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty and would be happy to get you taken care of with a replacement case. Give us a ring at 1-888-533-0735, and we can get your claim started.
Best,
LifeProof Customer Service Team
Good case for the price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have gotten these for all my phones for the last 4-5 personal phones and work phone. Never had a problem with them or there Warrenty. This one is also thinner than I’m used too but other than that it’s perfect.
I would recommend this to a friendWorth every penny
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product - every bit worth the money. If you ever have trouble or issues, LifeProof truly stands behind their products and delivers true customer service.
I would recommend this to a friendKeeps phone dry, decent for underwater pics
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the case and it does what it needs to. My only complaint is that the front part of the case will stick the phone screen leaving bubbles everywhere, and it doesn’t always register my touch.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear about your frustration with your FRĒ case! While not present in the majority of our cases, there are certain conditions that may cause this "rainbow effect" or Newtonian rings under the screen protector of your FRĒ case. Thankfully, we have some simple tips to help prevent this issue! Be sure to thoroughly clean your case and the screen of your phone with a microfiber cloth. Additionally, try to install your case in the driest place you can, as higher levels of humidity can be the source of this effect. If that doesn't help, please don't hesitate to reach out to our Customer Service Team here: https://www.lifeproof.com/en-us/contact-us
Best,
LifeProof Customer Service Team
- Cons mentioned:Screen protector
Better than no protection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as the life proofs in past The screen no matter what you do looks wet but when you go to the beach it’s better than nothing
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear about your frustrations with your FRĒ case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. We do have some troubleshooting tips that may help with this issue, though! When you install your case, make sure you're thoroughly cleaning off the screen of the phone and inside of the case before installation, preferably with a microfiber cloth. We also see these issues arise when installing the case in a more humid environment, so make sure that the case is being installed in the driest place you can find.
If that doesn't resolve this issue, please call us at 1-888-533-0735, and we can get you taken care of.
Best,
LifeProof Customer Service Team
Cracked at first use
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The closure for the power port cracked almost immediately. I’ve had these before an usually they last. This one was a dud. Had to replace it under warranty.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear that your FRĒ case broke so quickly! We appreciate your feedback about the charge port door, and we'll be sure to let our engineers know about your experience. We're glad to hear that you were able to file a warranty claim though! If you run into any other issues, please don't hesitate to reach out to our Customer Service Team here: https://www.lifeproof.com/en-us/contact-us
Best,
LifeProof Customer Service Team
Saves phone from drops and scratches
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve used Lifeproof for over 8 years between different phones. This case is really worth the price. I just wish they had more colors and designs when I bought mine.
I would recommend this to a friendGreat for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have never been the kind of person to buy more than a 20 dollar case. This is without a doubt one of the best cases for the price, plus music in the shower is nice.
I would recommend this to a friendOk but not for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I though the screen would be more responsive but it wasn’t. I also had problems using it to film while in water. I figured being it was waterproof I wanted to test it underwater in a pool while on vacation. Well it didn’t turn out the way I thought. It would stop recording video once underwater the pics were also hard to take due to lack of response from screen. Overall life proof makes products I like but this one not so much, plus it’s expensive.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Mark,
We're sorry to hear about the case frustrations! Due to the way phone touchscreens are designed, they're unresponsive when submerged underwater, unfortunately. If you're trying to take an underwater picture or video, we'd suggest using the volume buttons on the side!
If you have any other LifeProof questions or concerns, feel free to reach out to us directly at LifeProof.com!
Happy holidays,
LifeProof Customer Service Team
Rugged
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t use any other case, they are durable and have a great warranty. Don’t waste your money other brands.
I would recommend this to a friendMeh
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case gets the job down but the touch screen can be hard to use while the case is on
I would recommend this to a friendMr
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The life proof case is wonderful. I can utilize the controls on the phone while protection is provided. I will purchase another case.
I would recommend this to a friendGood case. Screen protector part needs work.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case is great however the screen area has a large air bulb that can be seen while looking at videos.
I would recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi, Jeff!
We're sorry to hear that your FRĒ case has been acting up a bit. Rest assured, those "air bubbles" shouldn't have any impact on the quality of protection provided by the case or the functionality of your device. That being said, we have some troubleshooting tips that should alleviate these issues. When you install your case, make sure you're thoroughly cleaning off the screen of the phone and inside of the case prior to installation, preferably with a microfiber cloth. Additionally, we see these issues arise when installing the case in a more humid environment, so make sure that the case is being installed in the driest place you can find.
If that doesn't help, reach out to our CS team here: https://www.lifeproof.com/en-us/contact-us
Best,
LifeProof Customer Service Team