Customer Ratings & Reviews
- Model:
- 77-56788
- SKU:
- 6111235
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers appreciate the excellent protection and water resistance this case offers for their iPhones, along with its relatively slim profile and ease of use. Many also highlight the case's attractive design and color options. However, some users experienced issues with sound quality during calls, and a few reported problems with the screen protector and charging port.
This summary was generated by AI based on customer reviews.
Not very happy.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really liked all the features. However, I had trouble on my SE (version 20) pressing the volume up and down buttons as well as others. They didn't allow me to press them.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear about your frustration with your NËXT case! It's certainly odd to hear that you're having trouble with the buttons on your case, and we'll be sure to let our engineers know about your experience. The good news is, we have a great warranty, so feel free to reach out to our helpful Customer Service Team at 1-888-533-0735, and we can get you taken care of.
Best,
LifeProof Customer Service Team
Could do better, but not many choices
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does the job, but I don't like the string that it uses internally. Always comes off with each removal of case. As long as it's fitting right, it does the job.
I would recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear about your frustration with your FRĒ case! Keep in mind, that seal is designed to be removable for cleaning purposes, though it shouldn't be overly difficult to re-seat it in the case. If that case is giving you excessive trouble, please don't hesitate to reach out to our helpful Customer Service Team at 1-888-533-0735, and we can get you taken care of.
Best,
LifeProof Customer Service Team
- Cons mentioned:Sound quality
People Won't be able to Hear You
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This worked fine for a short time. Then we noticed that people were not able to hear us during a call. We took the phone to an Apple store and long-story-short discovered that it was this case that was causing the problem. You could hear the person you were talking to, but the person on the other end could barely hear you (or your words were garbled).
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey there KB0205,
Uh oh, sounds like your audio signal was having trouble getting through all of the protective barriers on this FRĒ series! We're so sorry to see that this happened, but don't worry - our expert representatives know exactly what to do. Just give them a call at 1-888-533-0735, and they'll clear things up with some simple troubleshooting techniques so that you can enjoy epic protection going forward!
Sincerely,
LifeProof Customer Service Team
Just ok, but expensive
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lifeproof is pricey but the cases are good. If there was a cheaper option I’d take it. These cases don’t wear very well either.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're glad to hear that your phone is being protected by that FRĒ case! Keep in mind, that price is reflective of not only the extensive testing our engineers put our case designs through, but also our amazing warranty that backs your case. If you ever run into any issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.lifeproof.com/en-us/contact-us
Best,
LifeProof Customer Service Team
Gets the job done
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this case for my daughter to protect her phone. She was not thrilled with the color or styling but it is a pretty good case for protecting from drops.
I would recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi bestbuyreviewer,
We apologize that this FRĒ series wasn't exactly what your daughter was looking for to protect her iPhone! We'll definitely take your feedback and pass it along to our product design teams for future consideration. Meanwhile, if she has any additional questions going forward, please don't hesitate to call our friendly representatives at 1-888-533-0735. They're always thrilled to help out!
Cheers,
LifeProof Customer Service Team
Quality control
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It actually broke. Was surprised, but I work in the automotive world and that’s not always the most phone friendly environment
I would recommend this to a friendlike the features but...
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case is very slick and slides around a lot- has no grip, example: slides off the console while I am driving etc.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear about your disappointment with the grip provided by your FRĒ case! We appreciate your feedback, and we'll be sure to get your feedback passed up the ladder to our design team. In the meantime, if you run into any issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.lifeproof.com/en-us/contact-us
Best,
LifeProof Customer Service Team
Replaces another broken one
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son goes through cases like dinner rolls! The last Lifeproof lasted over a year so that's not too bad for a football playing teenager.
I would recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey Eric,
It's great to hear that your son is hungry for phone protection! We're so glad that this FRĒ series has worked so well for him while he's off and on the field, and our friendly representatives would love to get that protection back to peak levels with a warranty claim. Just give them a call at 1-888-533-0735, and they'll send you another tough FRĒ as soon as possible!
Cheers,
LifeProof Customer Service Team
Poor installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is fine, but the associate who put it on my brand new phone left a big smudge on between the case and the phone. When I returned to the store less than 30 days later, I was told they couldn't do anything about it and he never would have bought this case.There's more to this, but you can contact me if you want to hear it. Really poor service.
No, I would not recommend this to a friendBeautiful color
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The blue is my favorite color. This case is amazing on my phone! Very durable. Only downside is that it gets dirty very easily
I would recommend this to a friendGood phonecase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this phone case before and bought another due to the bottom part breaking and the volume button breaking.
I would recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey hihi,
We're sorry to see that your FRĒ series started feeling a little beaten down after keeping your iPhone safe! For future reference, our friendly representatives are always glad to replace any damaged products under our warranty. Please feel welcome to call them at any time at 1-888-533-0735, and they'll be more than happy to help out!
Cheers,
LifeProof Customer Service Team
- Cons mentioned:Sound quality
Muffled sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case muffled the speakers voice. Don’t waste your money on this product!
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Donald,
Thanks for your feedback! We are sorry that this FRE case is muffling the sound on your iPhone. This is disappointing and we certainly want to help with this unusual predicament.
Sometimes muffled sound can be caused by dirt or debris on the audio vents. We suggest that you check for debris around those areas. If they are dirty you can run water over the outside of the case (focusing on the case’s audio vent locations), then shake the water off and pat it down dry. It is important that you don’t stick any objects into the audio vents as this may damage those areas.
If this does not clear things up, please give us a call and we will gladly assist in any way that we can. We can be reached at 1-888-533-0735 and we are happy to help!
Happy Holidays,
LifeProof Customer Service Team
- Pros mentioned:Protection
Cannot Use Speaker Function
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps my phone protected, but you cannot use the speaker function.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey there FNappo,
Our apologies that your iPhone speaker seems to be on the struggle bus with this FRĒ series! Luckily, our LifeProof conductors know where the next stop is, and can help with some troubleshooting. Feel free to give them a call at 1-888-533-0735, and they'll clear up those audio issues in practically no time at all!
Best,
LifeProof Customer Service Team
Works great...for a little while
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case works great as it is meant to however it doesn’t last very long before the the rubber pieces on the front of case start to peel of and the cover for where the charger goes connected gets loose and eventually falls off which then ruins the waterproofing of the case. Oh and it also didn’t prevent my iPhone from bending when I would put it in my back pocket
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey LouB,
We're sorry to see that this FRĒ series took the brunt of a few too many impacts and started to look a little worse for wear! Our friendly representatives would be more than happy to set you up with a warranty replacement, so don't hesitate to give them a call at 1-888-533-0735. You'll have a brand-new FRĒ on your iPhone in no time at all!
As for the bent device, while our cases protect against drops, dirt, snow, and water, we can't speak to how they'll hold up to an excessive amount of force. We extensively test our products to ensure that they provide the best device protection possible, but unfortunately, we cannot guarantee that with our cases, absolutely all exposure to risk is eliminated. If you have any additional questions on this, please feel welcome to let us know!
Best,
LifeProof Customer Service Team
Ok product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work but the facing peels off every time. Not exactly life proof.
I would recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear about the damage to your FRĒ case! It's certainly odd to hear that the screen cover keeps peeling off of your case! The good news is, we have a stellar warranty, so we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team here: https://www.lifeproof.com/en-us/contact-us
Best,
LifeProof Customer Service Team
- Cons mentioned:Sound quality
Hard to hear the call
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Moisture did get in. Very hard to hear when on a call.
No, I would not recommend this to a friend Life Proof
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the case, but the rubber has already peeled in a few places. Poorly constructed.
I would recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey HasaDiga,
We're sorry to see that the rubber on this FRĒ series is making like a banana and starting to "peel" away! Anything coming off of the unit could jeopardize the protective qualities, so please don't hesitate to call our handy representatives at 1-888-533-0735. They'll fix things up with a quick warranty replacement so that you can get back to maximum device security as soon as possible!
Best,
lLifeProof Customer Service Team
Doesn’t fit the 7
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case packaging advertises that it fits the 7 and 8, but it doesn’t. The part of the case that covers the flip switch to silence the phone is too big and doesn’t allow you to use this function of the phone in the case. As an FYI it also shows dirt pretty well since it’s a light color. Good to know, but not always fun to see.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey NeecyV,
Yikes, that doesn't exactly sound like the epic protective experience that we had in mind for the FRĒ series! We apologize that the case doesn't seem to be fitting your iPhone correctly - this is definitely odd, since the unit was engineered to be compatible with both the iPhone 7 and iPhone 8. Our super-sleuth representatives will be happy to examine this further, so please feel welcome to contact them at 1-888-533-0735. They'll make sure you have a FRĒ case that is both functional and protective to keep your device as safe as possible!
Sincerely,
LifeProof Customer Service Team
I needed a phone case. I got one.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Covers the phone. I hope it doesn't break if I drop it. Anything could happen.
I would recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey PhoneCaseBuyer,
You're right - anything could happen, and that's why we're glad our cases are around to keep your iPhone safe! The FRĒ was tested and engineered specifically to provide top of the line protection, but if the case exterior itself does get a little banged up on the job, please note that our warranty covers any product damage. Just give our friendly representatives a call at 1-888-533-0735, and they'll be happy to set you up with a replacement!
Sincerely,
LifeProof Customer Service Team
Thin strong case. Buttons difficult.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Case is good. Difficult getting mute switch and othe buttons to work.
I would recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey Rick,
It's awesome to see that your FRĒ series strikes the perfect balance between sleek and sturdy! We apologize that the buttons seem to be acting a bit stubborn, but not to worry - after some time and use, they should start to move more comfortably. If you have any further queries, please don't hesitate to give our LifeProof Lifeguards a ring at 1-888-533-0735. They're always ready to dive in and save the day!
Cheers,
LifeProof Customer Service Team