Customer Ratings & Reviews
- Model:
- 77-56984
- SKU:
- 6111229
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are pleased with the FrĒ Protective Case's protection, water resistance, and slim fit, frequently praising its effectiveness and ease of use. However, some users experienced issues with sound quality and the included screen protector. A few also noted concerns about the bulkiness of the case and the durability of the charging port cover. The case's price and color were also generally well-received.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Sound quality
Case sucks people cant understand me while talking
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No one could understand me while using this case. I had to use speakerphone.
No, I would not recommend this to a friend Too expensive for a case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s just ok, would be good if it was $10, I still depend on the Otter Box Commuter for all my phones
No, I would not recommend this to a friendDid not live up to its name
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this for a gift for my wife and not even a week after I got it for her it started falling apart . The gasket that makes it water resistant juts peeled off and now it is an normal expensive non-water-resistant case . I would say save your money and even if you find these on sale go for another brand .
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Mike,
We're so sorry to hear this FRĒ case didn't go the distance! It sounds like that case wasn't quite prepared to protect your iPhone, and our friendly representatives would love to send you a tough new replacement that should work seamlessly going forward. If you're willing to give this case one more shot, give us a call at 1-888-553-0735 and you'll be enjoying that sleek security in no time at all!
Best,
LifeProof Customer Service Team
Disappointed with the quality
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.With this case on, my phone still broke! Didn’t even know what or how it happened! Wasn’t doing anything that was risky for damage either! It’s a mystery but I know cheaper cases work just as well, if this is how well they protect my phone! Disappointed.....
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're so sorry to hear that your device broke while in the FRĒ case! We know this is a frustrating experience, and this issue is not something we hear of very often. Our cases are tough, but there are some variables that we can't predict. While we're more than happy to replace the case, we're unable to extend our warranty to the device itself. If you would like to get a replacement case, please reach out to our Customer Service Team here: https://www.lifeproof.com/en-us/contact-us
Best,
LifeProof Customer Service Team
Water Not Resistant
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item work most of the time, but water still sips in bit by bit.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey xellokz,
Yikes! We're sorry to see that water is slowly seeping in to this FRĒ series! Please feel welcome to call our LifeProof plumbers at 1-888-533-0735, and they'll save the day with a replacement case. We'll plug up that leak using a warranty claim in no time at all!
Best,
LifeProof Customer Service Team
Not too happy with
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got it and had to return, since it didnt pass the water proof that they recomend before placing your phone in. Well, I dont know if this particular case was defective, because I had other Liferproof cases in the past, and this has never happend before. Well, I am glad we tested it first.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey there DGooz,
We're glad you tested it first as well! We apologize that this FRĒ series failed the water test, but that's why we do it - we would rather have it leak without a phone inside rather than risk your investment! Please feel welcome to call our friendly representatives at 1-888-533-0735, and they'll be more than happy to send you a warranty replacement. You'll be back to maximum LifeProof protection before you know it!
Best,
LifeProof Customer Service Team
Defective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was defective but didn’t find out until we were on vacation (why we bought this in the first place ). I tried to return but it was outside the return period— but under 30 days. Will hesitate on buying this and at Best Buy for these type of items
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Dear Karin,
We're so sorry to hear that this FRĒ series didn't end up working out for you! While this specific item might not qualify for a return, our friendly representatives would love to set you up with a resilient replacement case. Please feel welcome to give them a call at 1-888-533-0735, and they'll launch a warranty claim right away!
Cheers,
LifeProof Customer Service Team
Not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My experience with this case I’m hearing was not common with talks between Best Buy and lifeproof. Had to get lifeproof involved to get a different case could not use my phone right would not allow my to hang up
No, I would not recommend this to a friendHorrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case has lots of lint inside of it right when I got it. The case does not close all the way. This is a life proof case so it needs to be durable and it defiantly is not. Would not ever get this again.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey there desjeb101017,
We so apologize that this FRĒ series doesn't seem to want to keep things sealed lately! This is definitely odd, since that case should be able to snap tightly around your iPhone. Our LifeProof detectives would love to further investigate, so please don't hesitate to give them a quick call at 1-888-533-0735. They'll find a solution for this so that you can finally enjoy the durable protection that you've been waiting for!
Best,
LifeProof Customer Service Team
Won't close all the way
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm going to be returning this item due to the fact that it will not click shut all the way. If this cannot occur, I am not going to get the benefits that this should be providing.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey there Hodder0791,
You're absolutely right - if that FRĒ series won't close securely, your iPhone definitely won't receive the added benefit of waterproof protection! We apologize that this strange phenomenon is happening, and our LifeProof Lifeguards are ready to save the day by tossing out a replacement case. Please feel free to blow the whistle and call them at 1-888-533-0735, and they'll dive into a warranty claim right away!
Cheers,
LifeProof Customer Service Team
Plastic Broke 2nd day
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At some point second day that I was using the case, The clear plastic over the camera lens on the back broke. I return this item to Best Buy and purchase something different
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi LibbyR,
We so apologize that your FRĒ camera lens broke, and that you felt returning the item was your best option! Had you contacted us, we would have been willing to send you a replacement case under our warranty, but we also completely respect your choice. If you have any future LifeProof questions or comments, please feel welcome to reach out to us at 1-888-533-0735, and we'll always do what we can to help!
Sincerely,
LifeProof Customer Service Team
Power Port cover unusable
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The cover for the power port was very hard to open and broke off of the case the first time I was able to open it
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there!
We're sorry to hear about the damage to your port cover on that FRĒ case! That's certainly unusual. The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our Customer Service Team here: https://www.lifeproof.com/en-us/support
Best,
LifeProof Customer Service Team
Don’t buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend it’s expensive and the side buttons are hard to use. And I couldn’t hang up my calls because of the protection cover.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey there Dontlikethisproduct,
Uh oh - practicality problems were definitely not supposed to be a side effect of the FRĒ series! We sincerely apologize that this is happening, and our friendly representatives are here to help. To start, while the side buttons can initially feel a little rigid, after some time and use, they should start to relax.
We’ll admit, we are pretty perplexed as to why you are having trouble hanging up your calls, and we would love to grab a few more details to see what we can do. Please feel welcome to reach out to us at 1-888-533-0735, and we'll gladly take a closer look!
Sincerely,
LifeProof Customer Service Team
2 cases broken straight out of the box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buy if you want to have to replace it immediately. Quality control is non existent and for the money the product is pathetic.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey Danl88,
We so apologize that you experienced some rotten luck with these FRĒ cases! While our products are not necessarily indestructible, it is certainly bizarre that both units broke right off the bat. Our friendly representatives would love to remedy this situation with a warranty claim, so please don't hesitate to give them a quick call at 1-888-533-0735. They'll send you a couple of brand-new cases so that you can get back on the path of epic protection as soon as possible!
Sincerely,
LifeProof Customer Service Team
Terrible phone case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot hear others, the screen has a weird moisture under it that I cannot get to go away, cannot clean it
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey there Kelcye0107,
Sorry to hear that your FRĒ series is suffering from a strange moisture malady! We have to admit, we are slightly perplexed by this, and our handy representatives would very much like to mend this situation with warranty replacement. Just give them a call at 1-888-533-0735, and they'll fix things up in no time at all!
Cheers,
LifeProof Customer Service Team
Bad quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Case was bad quality for constant use. Arrived cracked and touch screen didn’t work well after.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Disappointed,
Yikes - we're so sorry to hear that this FRĒ series showed up looking a little worse for wear! It definitely isn't typical that products retain damage during the shipping process, but our awesome representatives would love to smooth things over with a quick warranty claim. Please feel welcome to give them a ring at 1-888-533-0735, and they'll send you a sleek new FRĒ so that you can finally enjoy that epic LifeProof protection!
Best,
LifeProof Customer Service Team
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After three days the case will not close completely. VERY UNHAPPY. IT NEEDS TO BE RELACED
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Queen,
That case does need to be replaced! We're so sorry to learn that this FRĒ series refuses to close the deal, but not to worry - our awesome representatives are ready to hook you up with a brand-new unit. Just give them a call at 1-888-533-0735, and they'll process a warranty claim in a matter of minutes!
Warmly,
LifeProof Customer Service Team
Worst case ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Payed 70 bucks for the case worst case ever all lies not waterproof for nothing !
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Tommy,
We apologize that this FRĒ series doesn't seem to be matching up to expectations so far! We would love to grab a few more details to see what's going on, so please feel welcome to reach out to our friendly representatives at 1-888-533-0735. They'll be more than happy to help get you back on track to the maximum protection that you've been expecting!
Best,
LifeProof Customer Service Team
Unfortunate
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Case poorly designed for iPhone 8 Plus will not totally lock in place.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Concerned,
We're so sorry to hear that this FRĒ series is having trouble keeping it all locked up! We find this situation extremely curious, since this case is intentionally designed to fit both the iPhone 7 Plus and iPhone 8 Plus. Our LifeProof detectives are curious and would love to examine this further, so please don't hesitate to call them at 1-888-533-0735. They'll find an answer to this conundrum in no time at all!
Best,
LifeProof Customer Service Team
It doesn’t work like it should
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Put the case on correctly and went to the island and lost my phone
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Joe634,
We're truly sorry to hear that your iPhone didn't survive your island adventures, even while under the protection of the FRĒ series. Although we test our products extensively to make sure that they meet our high standards of protection, unfortunately we cannot always guarantee that absolutely every dangerous situation can be prevented with our cases. A quick water test before installing the unit on your phone can ensure that all waterproof abilities are good to go. It sounds like this specific case was somehow jeopardized, and our friendly representatives would love to set you up with a new replacement to get your protection back to peak levels as soon as possible. Please feel welcome to give them a ring at 1-888-533-0735, and they'll get a warranty claim started right away!
Sincerely,
LifeProof Customer Service Team