Customer Ratings & Reviews
- Model:
- 77-54834
- SKU:
- 5755004
Rating by feature
- Value
Rating 3.4 out of 5 stars
- Quality
Rating 3.6 out of 5 stars
- Ease of Use
Rating 3.8 out of 5 stars
Customers are saying
Customers admire the Fre Protective Water-resistant Case for Samsung Galaxy S8+ for its great protection and water resistance, praising its snug fit and ease of use. However, some users experienced issues with the screen protector's durability and the functionality of the volume buttons. While some found the case to be lightweight, others noted concerns about sound quality and price.
This summary was generated by AI based on customer reviews.
Works
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ended up not using. Buttons did not align correctly.
No, I would not recommend this to a friendUnable to use after a couple months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Maybe I just had one from a bad batch, but I did not like this case. After a little while my volume down button wouldn't work, then the lock button. Final straw was the volume up. I removed case and checked my phone, all buttons worked so it was just the case. Gave it a few more tries, still didn't work.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Kalei,
We're so sorry to hear that the volume buttons on this FRĒ series started to give up on you! Not to worry - our friendly representatives will be happy to send you a resilient replacement case. Feel free to give them a ring at 1-888-533-0735, and they'll set up a warranty claim in no time!
Sincerely,
OtterBox Customer Service Team
Didn't fit.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was unable to use this expensive case because it didn't fit my phone. I purchased the proper case for my Samsung Galaxy S8+ but the back piece was bent and I couldn't get it to fit to the front piece in order to get it to seal out water.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi sandy,
We're sorry to see that this FRĒ series got a little bent out of shape! This definitely doesn't sound like the typical, smooth LifeProof experience, and our friendly representatives would love to provide some assistance. Please feel free to call them at 1-888-533-0735, and they'll get you into a brand-new warranty replacement. You'll have a straight FRĒ series on your Galaxy S8+ before you know it!
Sincerely,
LifeProof Customer Service Team
TERRIBLE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The "lifeproof, drop proof" $80 case IS GARBAGE! Dropped my phone from my pocket and the back of my phone shattered... with this so called lifeproof, drop proof case on.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey Samantha,
We're terribly sorry to hear that your Galaxy S8+ suffered shatter damage while under the watch of the LifeProof FRĒ. We extensively test our cases to ensure they reduce the risk of damage, but we are not able to predict every unique variable in a particular circumstance, and as a result, we cannot guarantee a positive outcome in each drop or fall.
Although we're unable to replace the phone, in the event the case was compromised, we'd be more than happy to replace that for you. Please feel welcome to reach out to us at 1-888-533-0735, and we'll get a warranty claim set up.
Warmly,
LifeProof Customer Service Team
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The back of the phone right by the camera was shattered. Case was on less than a week. Phone was never dropped or mishandled. The case was totally fine.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey Case,
We're genuinely sorry to hear that your Galaxy S8+ shattered while under the vigilant protection of the FRĒ series! While we test our cases extensively to ensure the best device protection possible, unfortunately, certain circumstances put the unit at risk to multiple different dynamics, some of which are beyond our control.
Our warranty is unable to extend to the Samsung device itself, but our friendly representatives would still very much like to set you up with a brand-new LifeProof so that you can get off to a fresh start once that device is repaired. Please feel welcome to reach out to us at 1-888-533-0735, and we'll be glad to further assist you with this!
Best,
LifeProof Customer Service Team
Easy set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy set up but doesn't do what it's made for. WATER PROOF... And it's top quality for carrying purposes. There's no clip or holder.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Dear Lita,
We're bummed to hear that your FRĒ case is having trouble living up to its waterproof integrity! Did the unit fail the recommended water test? If so, please feel welcome to call our friendly representatives at 1-888-533-0735, and they'll be happy to set up a warranty claim for you.
As for the lack of a belt clip, historically the FRĒ series has never come with any sort of holster. We sincerely apologize about any miscommunication surrounding this; however, we may have a solution! The LifeProof LIFEACTÍV belt clip is compatible with any LifeProof case. This accessory comes with a QuickMount adapter that adheres to the back of the case, allowing you to swap out a number of different modules. Don't hesitate to check out this belt clip via the link below, and let us know if you have any questions!
https://www.lifeproof.com/en-us/lifeactiv-belt-clip-with-quickmount/lpla-qms-beltclip.html?dwvar_lpla-qms-beltclip_color=20#start=1
Sincerely,
LifeProof Customer Service Team
Product scratches easy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Plastic screen cover scratches easy the power butten sometimes won't work and when trying to snap together clip broke
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there,
We are sorry that this FRE case is not giving you a typical LifeProof experience. We fully understand why this would be disappointing and if you still have this damaged case we absolutely want to help.
When you have a moment, please give us a call at 1-888-533-0735 and we will be more than happy to get a warranty replacement lined up in practically no time at all!
Sincerely,
LifeProof Customer Service Team
Didnt work
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not recommend! Was not a good case. Broke easily! Never was replaced!
No, I would not recommend this to a friendDoesn’t work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I took it to kalahari and water got in the case , I was very upset.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey Avyon24,
We're sorry to hear that this FRĒ series leaked, especially while you were adventuring! Did you happen to perform the recommended water test on the unit prior to water exposure? We typically suggest testing any LifeProof FRĒ before it takes a dive, and if the case fails the water test, we are more than happy to replace it under our warranty. Please always feel welcome to call our amazing representatives at 1-888-533-0735, and they'll go to great feats to help you out!
Best,
LifeProof Customer Service Team
- Pros mentioned:ProtectionCons mentioned:Volume buttons
Great Case. Should Last Longer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am on the second one of these cases and I really like it. I feel it offers the most protection with minimal bulk. The problem I keep having though is after some time the volume down bottom on the case doesn't contact the volume down button on the actual phone anymore. This is the second case that has done this and now my second case leaks water into it as well. The first case never had the water leak issue. I have had my phone for a year now and have purchased two of these cases. While it has provided great protection for my phone I feel the case should last longer than six months with a price tag of ninety dollars.
I would recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey Jason,
Yikes, we're so sorry to see that you've been having some rotten luck with the Galaxy S8+ FRĒ series! It is definitely odd that the volume buttons have been struggling, not to mention the leaking issues. But there is no need to worry - our heroic LifeProof Lifeguards are ready to save the day! Just give them a ring at 1-888-533-0735, and they'll dive in for the rescue with a warranty replacement. You'll be back on the ocean of epic protection in no time!
Sincerely,
LifeProof Customer Service Team
- Pros mentioned:Protection
Best case hands down
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I used to be an Otterbox fan. But I got frustrated with the outside shell warping and not fitting after a few months so I decided to try the LifeProof with my new phone. Best decision ever. I've been using for a year and a half and I'm just needing to replace it because the on button wore down. I've dropped my phone from countertops, desks, my SUV, just about anywhere my clumsy self could. No damage whatsoever to my phone. It's truly waterproof - surviving all the spilled drinks and a dunking in the dish water. I will say I'm super careful to always have the headphone jack screwed on so that helps. I recommend always doing that and not taking the risk. Anyhow, worth every penny I spent to protect a $700 phone. Just replaced it today and my phone looks brand new.
I would recommend this to a friend - Cons mentioned:Screen protector
Great Initially But Falls Short In The Long Run
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought the case was pricey but great at first. I then started having issues with the screen sensitivity and then the buttons became unusable. I got a warranty replacement but the button issue has returned already. I will be searching for a better case at a lower price from now on.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey there badta00,
We're truly sorry to hear that you've experienced some rough luck with this FRĒ series! We certainly understand your decision to head down a different path, but if you're willing to delve into this a little deeper, our LifeProof detectives will be happy to help out. Please feel welcome to give them a call at 1-888-533-0735, and they'll further examine this to find the root of the issue. Once we find the cause, we'll be able to come up with a more permanent solution going forward!
Sincerely,
LifeProof Customer Service Team
- Pros mentioned:ProtectionCons mentioned:Screen protector
Not for phone calls
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good case for protection bad case for phone calls. You had to put on speaker if you wanted to talk on the phone. I had a screen protector on my phone but the case came with one already so there was constant bubbles on the screen; the back of the case was also bent but that didn't bother me.
No, I would not recommend this to a friend - Cons mentioned:Volume buttons
Volume button
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So I bought my case with my phone last year on black Friday, I believed it was a good case to buy because of recommendations from friends. After about 6 months I noticed my volume down button became an issue and wouldn't register a click. 2 more months later, my up volume just stopped working... I've had phone cases that had little to no problem at all in a year span of 3 years. I'm very displeased with the case with it being only under a year old. The rubber pieces also tend to peel quite a bit as well.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Totally valid, Josh,
We're sorry to see that this FRĒ series eventually ran into some button troubles! It sounds like a misalignment issue might be at play here, and we would love to mend the situation with a warranty claim. Please feel free to give our awesome representatives a ring at 1-888-533-0735, and they'll hook you up with a replacement case - stat!
Cheers,
LifeProof Customer Service Team
- Cons mentioned:Volume buttons
Needs a LOT of improvements
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I got this case I decided I wanted something that could be sleek and sturdy. I can say I got that. What I didn't get was everything I actually kinda need when using a phone. I don't know why, but it is always dirty inside the screen. Either there are specks of dust in the way, or I can't always see the screen because of air bubbles that I can't get rid of.. My volume buttons simply do not work. I have tried everything to get them to work. I've turned in 3 cases before I "figured out" that if I install the phone face down on a flat surface I could get the buttons to work. No they don't work maybe 95% of the time, and only do if I press the sin out of them... I need a new case, but what's to do?
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey Paul,
We're so sorry to hear that you've been experiencing some bad luck with this FRĒ series! Our friendly representatives would love to get you back on track to seamless security, so please feel welcome to give them a quick call at 1-888-533-0735. They'll walk you through some alignment troubleshooting tips that should fix those buttons. If this doesn't do the trick, they'll be happy to send you a warranty replacement, if that's what it takes to smooth things out!
Cheers,
OtterBox Customer Service Team
- Pros mentioned:Protection
Good case but.....
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case protected well but the screen scratched and it made fingerprint recognition almost impossible
No, I would not recommend this to a friend - Cons mentioned:Screen protector
Tons of issues - Terrible case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not dust proof, dust somehow always gets its way into the case even though it perfectly and correctly sealed. Plastic in front of screen gets easily scratched and is loose, making clicking buttons difficult on the phone. It also means that it will not protect your phone from falls in the front. On the sides of the case there is very little rubber, meaning your phone will slip out of your hand an awful lot with the case and let me tell you, I'm one of those people that NEVER drops his phone. Do not get this case. You don't need a dust proof case or water proof case, because your Samsung Galaxy S8+ is already both. Also like I said, it's not dust proof. The grips are very weak and front is not very well protected. By the time your 15 day return policy scam happens, you'll wish you listened to my review.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Bart,
We deeply apologize that you're dealing with a laundry list of issues with the Galaxy S8+ FRĒ! It is odd that dust is somehow infiltrating the barriers on the case, especially since it is designed to keep out all elements. Sounds like there could be a strange, small gap somewhere on the case. We're confident that a warranty replacement will deliver on the quality that you expect from LifeProof products, so please feel free to call our friendly representatives at 1-888-533-0735, and they'll be happy to start this process for you!
Cheers,
LifeProof Customer Service Team
- Cons mentioned:Volume buttons
Worst $$ spent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this case in March, wasnt water proof and the volume buttons didnt work so had it sent back and was replaced with a new one within the same month. Got my other in, tested it and it was water proof. Few months in my phone fell not even a foot and slid across the floor bottom side down and I now have a big crack on my phone. Totally upsetting. And again the buttons are stuck. Taken the case off and tried to align but it's like that with all their cases I've so far read. I was better off with a cheap silicon case than this.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi MMGH,
We're genuinely sorry to hear that your Galaxy S8+ retained some detrimental damage while under the vigilant protection of the FRĒ series. We test our cases extensively to ensure that they meet our high standards of protection and functionality, and we're bummed that your most recent experience did not reflect this commitment. Unfortunately, due to every situation being exposed to different variables, we are unable to guarantee that absolutely all risks and dangers are eliminated through the use of our products.
Although our warranty does not extend to the Samsung device itself, we would very much like to offer you a brand-new LifeProof to ease the sting, even if just a little. Please feel welcome to contact our friendly representatives at 1-888-533-0735, and they'll gladly set this up for you.
Sincerely,
LifeProof Customer Service Team
- Pros mentioned:Water resistance
Great at first but not shock resistant at all.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At first I was in love with this case. Not to thick. Screen protector is great. Being water resistance was a nice touch. Then I dropped my phone. The drop was from about 3 feet. Now I have 3-4 cracks in the upper left hand corner of my phone. The case definitely did not hold up to the 6ft shock resistance/shock proof specs the description states. I would hate to see what happened if a phone with this case on it was actually dropped from 6 ft. Would not recommend this case after my experience with it.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey there Mrjones7114,
We're so sorry to hear that your Galaxy S8+ suffered while under the protection of the LifeProof FRE case. We sincerely put forth every effort to ensure that our cases offer the best protection available for our customers, but unfortunately, every drop or fall has unique dynamics, some of which are beyond our control, and we cannot guarantee that all risk will be eliminated by the use of our case. Although our warranty is not transferable to the Samsung product itself, we would love to send you a new LifeProof considering your current one may have been damaged in the incident as well. Please don't hesitate to reach out to us at 1-888-533-0735, and our friendly representatives will be happy to help you out.
Sincerely,
LifeProof Customer Service Team
- Cons mentioned:Price
Needs serious manufacturing changes
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The buttons keep going out. I replaced it for the shipping fee of $6 and two weeks later the bottoms on the side don't work again. I don't know how many times I can replace and pay the fee but it would be great if they would just fix the product so I can have a$90 case that actually works without me having to remove the case to turn down the volume on my phone.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Tray,
We're so sorry to see that the volume buttons on this FRĒ series are giving you some trouble! We're wondering if a misalignment issue could be the culprit here, and our expert representatives would love to fix things up with some troubleshooting. Please feel welcome to ring them up at 1-888-533-0735, and they'll do what they can to make sure that you don't experience any button problems going forward!
Regards,
LifeProof Customer Service Team