Customer Ratings & Reviews
- Model:
- 77-53990
- SKU:
- 5578858
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the Fre Protective Waterproof Case's protection and waterproof capabilities, frequently praising its snug fit and lightweight design. Many appreciate the ease of use and the available color options, although some note that sound quality may be slightly affected and the price point might be considered high by some. The slim design is also a frequently cited positive. A few users mentioned the case being a bit bulky, but overall feedback is positive.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Sound quality
It's a case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case muffles the microphone and makes it hard for callers to hear. Not as well made as previously was. The rubber is already peeling up at the edges and case is only a month old.
No, I would not recommend this to a friend Meh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Color is really cute, but seems like Lifeproof cases used to be more sturdy back in the day. This one doesn't close all the way at a couple places. I did the water test, but I'm afraid to trust it with my phone in it.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Nichole,
Thanks for your feedback! We’re sorry that this FRE case is not closing all of the way. This is concerning and we definitely want to help out with this abnormal problem. Please give us a call at 1-888-533-0735, and we will be more than happy to assist in any way that we can!
Best,
LifeProof Customer Service Team
It's an ok case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It does what it's supposed to but it's not a case that I like to leave on 24/7. It makes using the touchpad very difficult and I don't like that I can't use it with other protective devices like temper glass.
I would recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi J543,
Thanks for your feedback! We are sorry that this FRE case is interfering with your touchscreen interaction. We fully understand why this is not ideal and we certainly want to help out with this unusual issue. Please give us a call at 1-888-533-0735, and we will gladly assist in any way that we can!
Best,
LifeProof Customer Service Team
Okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The one thing I like is that Touch ID still works with this case. Unfortunately, it feels cheaper than older lifeproof cases and was hard to put on. It felt more like it was going to break than snap together.
I would recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there,
We’re sorry that this FRE case is not filling you with confidence like your previous ones did. We assure you that this version is more than up for task of taking care of your iPhone 7. If, by chance, anything does happen to the case please do not hesitate to give us a call at 1-888-533-0735, and we will be more than happy to get a warranty replacement arranged!
Best,
LifeProof Customer Service Team
Leaks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this case for me trip to the Bahamas, First day I get there we go to the beach , I tried to do a underwater recording and found out that my so-called water proof case was taking in water
No, I would not recommend this to a friendDidn't fit phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered the case and tried to put it on my phone but the bottom wouldn't close. took it to the store and they tried but couldn't either for some reason. Ended up retuning and getting an otterbox
No, I would not recommend this to a friend- Pros mentioned:Water resistance
Had to return
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case was attractive and waterproof, but I could not text maybe too much pressure from the case and it blocked most of the volume from the phone
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey there HachIP,
We deeply apologize that you were having issues with your iPhone 7 FRE case! Had you contacted us, we would have been happy to help by troubleshooting the issues or even replacing the case via our warranty, but we completely understand your decision to return the product. We hope that this experience does not sour your opinion of us for future purchases, and should you have any further LifeProof questions, please don't hesitate to contact our support team at 1-888-533-0735!
Sincerely,
LifeProof Customer Service Team
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sad to say when I dropped this, the camera lens cracked!! Not happy with this! I’ve always used otter box and no problems at al!! Very disappointed in this product!!
No, I would not recommend this to a friendBought 2 after 2weeks 1 good-1 broken
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these to go on my 2 kids new iPhones. After 2 weeks one is still perfect and one is broke where camera is on the back and does not seal anymore...will be returning in for a replacement.
No, I would not recommend this to a friendGreat for first 90 days
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased one each for 3 children. After carried in school bags for 4 months, covering over side buttons abraded away. Still great shock/screen protection but water protection gone. Pricey.
No, I would not recommend this to a friendHONESTLY NOT TOO FOND OF IT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.HERES MY DEAL WITH CASES THEY HAVE TO MATCH ALL MY OUTFITS AND HAVE TO BE SLIM AND PROTECTIVE AND THIS WAS THE ONLY BUT THE RUBBERY PART WAS BOTHERING THE HECK OUT OF ME SO I SWITCHED
I would recommend this to a friend- Cons mentioned:Sound quality
Would not recommend.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Adequate phone case, muffles the sound and would not recommend. I have previously used Otterbox and Survivor cases. They are much better.
No, I would not recommend this to a friend Ehh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a nice case. Does what it's supposed to. But a waterproof case for a waterproof or "resistant" phone doesn't make sense to me. Takes too much away from the phone's screen for me
I would recommend this to a friendGreat case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the case but cover over screen scratched very easily. Had less than one week and have scratch mark across screen. For the money, thought it would be semi scratch resistant.
No, I would not recommend this to a friend- Pros mentioned:Waterproof
It's okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not dust proof....slimest waterproof case out there. The home button cover is glued and keeps separating. Have had multiple cases already
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi bsimpfen,
We’re sorry that you are having some bad luck with the FRE case for your iPhone 7. What you are experiencing with the home button is not typical and we would like to get to the bottom of this dilemma. Please give us a call at 1-888-533-0735, and we will be happy to assist in any way that we can!
Best,
LifeProof Customer Service Team
Great protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case completely protects my phone, but I can't use the speakerphone and therefore can't FaceTime. That is extremely annoying, but everything else about the case I love.
I would recommend this to a friendGood case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great case that doesnt make phone super big. The only bad part is it has a think clear plastic layer that i feel wouldnt protect well if it fell.
I would recommend this to a friendBrand response from LifeProof Support Team
Posted .Dear Paola,
We're thrilled that you're loving the sleek, stellar security of the iPhone 7 FRĒ series! Sorry to hear that you're feeling a little hesitant towards the strength of the screen protector, but we assure you - this case passed myriad extensive tests to ensure the best device protection possible. If you have any other questions, please feel welcome to call our friendly representatives at 1-888-533-0735, and they'll gladly do what they can to help boost your confidence!
Warmly,
LifeProof Customer Service Team
Does what it's supposed to.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had two LifeProof cases for the Iphone 6 in the past and have loved them. The Iphone 7 case however, not so much. The area where the home button is, does not fully adhere to the phone and I feel will leave it to damage from every day use. The bottom of the case bows out a bit I guess for the "speaker" ports, and I think that is contributing to the partial adherence and it irks me more than it probably should! Over all it does what it's supposed to with that one lil design flaw.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Packymc,
Thanks for your feedback and for being a fan of our cases over the years! We are sorry that the plastic covering the home button is not quite working out for you. We would like to get a clearer understanding of what is wrong to see if we can help out. Please give us a call at 1-888-533-0735, and we will be more than happy to assist in any way that we can!
Best,
LifeProof Customer Service Team
Stands up to the name
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lifeproof case does everything it says itll do very well, however dirt particles find there way up under the screen and makes it hard to see with the glare
I would recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Doug!
Oh no! Sounds like dirt monsters are attacking your case! Some simple soap and water should wipe them right out; however, every once in a while, even the mightiest of soap soldiers just is not up to the task. If this seems to be the case, give our dirt-busting representatives a call at 1-888-533-0735, and they'll send you a clean new warranty replacement!
Warmly,
LifeProof Customer Service Team
Good and waterproof
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only problem i have is decreased button sensitivity gets frustrating at times when I have to press several times to get it to react, more so the home button
I would recommend this to a friend