Customer Ratings & Reviews
- Model:
- 77-53990
- SKU:
- 5578858
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the Fre Protective Waterproof Case's protection and waterproof capabilities, frequently praising its snug fit and lightweight design. Many appreciate the ease of use and the available color options, although some note that sound quality may be slightly affected and the price point might be considered high by some. The slim design is also a frequently cited positive. A few users mentioned the case being a bit bulky, but overall feedback is positive.
This summary was generated by AI based on customer reviews.
Not worth the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's been less than a year and case has already broken. The price I paid it should atleast last couple of years. I am not it comes with life time warranty.
No, I would not recommend this to a friendNot great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The buttons on the side of the case don't work that well. The one that mutes the ringer, doesn't work at all. It not all that water tight either.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Steve!
Yikes! It's probably super frustrating that the buttons on your FRE case are refusing to cooperate, and we apologize! Don't worry, with a little bit of interrogation, we'll get them to comply. Please give our detective representatives a call at 1-888-533-0735, and they'll solve this mystery so that those buttons are easier to push!
Regards,
LifeProof Customer Service Team
Don’t waste your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this and found out after life proof no longer offers a warranty on a phone if you don’t buy it from the phone company. Ex. Verizon!
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey there Smartbuy1027,
We sincerely apologize about any confusion regarding our warranty policy! LifeProof has never been able to offer a warranty on the electronic device itself since we do not make phones, but we are always happy to replace our cases if they become damaged or defective in the line of duty. If you have any additional questions, please feel welcome to call our friendly representatives at 1-888-533-0735, and they'll be glad to further assist you!
Regards,
LifeProof Customer Service Team
Not worth the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter does not like . I should have got the older version. She is using her cheap cases over this one. Waste of money.
No, I would not recommend this to a friendIt came broke.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's came broke, Thank god I tested it without the phone or I would have been phone less. It got water through the lens area.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Alex,
We are sorry that this FRE case arrived damaged. This is disappointing and we definitely want to rectify this unusual predicament as soon as possible. When you have a moment, please give us a call at 1-888-533-0735 and we will be more than happy to get a warranty replacement arranged in practically no time at all!
Sincerely,
LifeProof Customer Service Team
Was not waterproof
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It advertises that the case is waterproof. But it is not. It fell in water and the phone is not functioning anymore.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey 25tech,
We're truly sorry to learn that your iPhone 7 did not survive a run-in with water while under the protection of the FRĒ series. We test our cases extensively to ensure the best device security possible, but unfortunately, every situation is subject to a number of different circumstances, some of which are out of our control. If the case happened to take any intense impacts before the incident, this could have also damaged the unit and jeopardized the waterproof protection, which is why we always recommend performing a water test before any major exposure to liquids. Although our warranty does not extend to the Apple device itself, we would still love to set you up with a new LifeProof in the event that your current one was also somehow compromised. Please feel welcome to call our friendly representatives at 1-888-533-0735, and they'll get this started right away!
Sincerely,
LifeProof Customer Service Team
Hard to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case is light weight but hard to use your phone. You can't use your touch screen! I returned the case in the end.
No, I would not recommend this to a friendAwful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What a waste of money. You can se little specs under the screen no matter how much you clean it. Don't waste your money!
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Holly,
We are sorry that the screen protector on this FRE case is holding on to some bits of dust. This is understandably disappointing and not typical. We certainly want to help out with this frustrating experience. Simply give us a call at 1-888-533-0735, and we will be happy to assist in any way that we can!
Sincerely,
LifeProof Customer Service Team
Isn't waterproof
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case isn't waterproof. I dropped it in the tub and immediately got it out but the phone still got wet.
No, I would not recommend this to a friendJunk plastic
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't like it. Returned it. Couldn't use the phone correctly. It interfered with functions
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there,
We are truly sorry that this FRE case hindered the use of your iPhone 7. We assure you that this is not normal and we wish that you would have reached out to us first so that we could have helped.
We hope that this one unusual experience does not discourage you from considering our products in the future. If you ever have any LifeProof questions please feel free to give us a call at 1-888-533-0735. We are happy to assist!
Sincerely,
LifeProof Customer Service Team
Not soo good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case caused the phone to not properly come on. It causes major problems for the iphone 7.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Aynna,
We are sorry that this FRE case is not giving you a typical LifeProof experience. This is odd as our cases are designed to work seamlessly with their device. We certainly want to get more details so that we can try to help out. Please give us a call at 1-888-533-0735, and we will be more than happy to assist in any way that we can!
Sincerely,
LifeProof Customer Service Team
It has already broken
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second life proof case I have had and both have broken within the first 2 weeks.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there,
We are truly sorry that you are having some bad luck with the FRE case for your iPhone 7. We would like to collect a bit more information on what exactly is going wrong and do anything within our abilities to get things back on track. When you have a moment, please give us a call at 1-888-533-0735 and we will gladly assist in any way that we can!
Sincerely,
LifeProof Customer Service Team
Poor product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dust still gets inside the case Doesn't hold up to the whole weather resistant specs.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Mosswilliam94,
We’re sorry that dust is somehow sneaking into this FRE case. We fully understand why that would be disappointing and we absolutely want to get to the bottom of this unusual dilemma. Please give us a call at 1-888-533-0735, and we will be more than happy to get a new warranty replacement case lined up in practically no time at all!
Happy Holidays,
LifeProof Customer Service Team
Water logged
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Leaked from day one. Best Buy gladly returned it. Will not buy that brand again.
No, I would not recommend this to a friendThis product fit not fit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case did not fit properly maybe it was just a defective case made
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Ed,
We are sorry that this FRE case is not fitting your iPhone 7 as well as it should. This is disappointing and we absolutely want to get more information so that we can get to the bottom of this unusual predicament.
When you have a moment, please give us a call at 1-888-533-0735 and we will be more than happy to assist in any way that we can!
Sincerely,
LifeProof Customer Service Team
dirt always gets in the case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not liking this product. It continues to have lint and dust inside
No, I would not recommend this to a friendIphone Case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a Iphone case it does a job that an Iphone case should do!
No, I would not recommend this to a friendDirt Dust Get In
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dirt gets in. Finger scanner stops working. Returned.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there,
We are sorry that dirt was somehow getting into this FRE case and that the fingerprint scanner stopped working. This is understandably disappointing and we wish that you would have reached out to us first as we would have been happy to have helped out with these abnormal issues.
We truly hope that this one unusual experience does not discourage you from considering our products in the future. If you ever have any LifeProof questions please feel free to give us a call at 1-888-533-0735. We are happy to help!
Sincerely,
LifeProof Customer Service Team
- Pros mentioned:Water resistance
Great case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case is amazing. It's slim, water resistant, and very easy to clean since it's plastic.
I would recommend this to a friend - Pros mentioned:Protection
My second Lifeproof case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My last phone died after getting wet (without a case on it). This is the second time I have purchased a LifeProof case for my phone. I have never had problems with my phones as long as they were in these cases.
I would recommend this to a friend