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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 3065 reviews

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Rating by feature

  • Value

    Rating 3.6 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 3.9 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers consistently note the excellent protection and waterproof capabilities of the Fre Protective Waterproof Case for Apple® iPhone® 7 Plus, praising its snug fit and lightweight design. However, some users mention concerns about sound quality distortion and the screen protector. A few also point out issues with the charging port cover and price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 109 Showing 2,161-2,180 of 3,065 reviews
  • Rated 5 out of 5 stars

    Always great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never regret buying Lifeproof cases. They have protected all my phones from drops. Even off a roller coaster! And they have a great replacement warranty.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Needed protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got a new 7+ and wanted to keep it pretty. I had a lifeproof fire on my 5s and it kept it spotless. Would recommend over the the much clunkier otters.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No real cons about this case except making sure you REALLY clean your phone screen good. Had to reopen the case for tiny hair or dirt. Sound isn't really muffed if at all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Phone Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is probably the best phone case I have purchased. l don't have to worry about my son breaking his phone.

    I would recommend this to a friend
  • Cons mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Good case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case is great. Downfall is the difficulty to hear your phone conversations. Both you and the other recipient have trouble hearing.

    I would recommend this to a friend
  • Cons mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Nice case but hinders sound.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is hindered by case - in the car I can't hear anything anyone is saying. Did protect phone when dropped so that is good.

    I would recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hey there jreyn!

      We're so happy to hear that the FRE case has protected your iPhone from several potentially fatal falls! However, we understand that this protection would be pointless if you cannot hear anybody over the phone. Not to worry - our expert representatives know some troubleshooting tips that are very effective in clearing up audio quality! Just give them a call at 1-888-533-0735, and they'll be thrilled to help you out!

      Sincerely,
      LifeProof Customer Service Team lifeproof

  • Cons mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Not a good product didn’t enjoy it at all

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my iPhone 7 Plus no one could here me it blanks out the sound wasn’t happy with it at all had to return it

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Dear Marie,

      We so apologize that you were experiencing some audio issues with your FRĒ series case, and that you felt returning the product would be the best option. Had you contacted us, we would have loved to help by troubleshooting the problem, but we certainly understand your decision. If you have any future LifeProof questions, please don't hesitate to call our support team at 1-888-533-0735, and they'll be more than happy to help!

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 5 out of 5 stars

    Nice looking case with great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this case for my daughter and she loves it. It looks really good with her iPhone8 plus and has been pretty good protection so far.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Strong protection, conservative style

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid case. Durable for sure. Not the most flashiest or stylish case but if you do anything rugged for work or have an active lifestyle, I would recommend a case like this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Saved my life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case saved my life when my phone fell in the ocean. It really protects well and the sound is great and pictures are perfect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although I wish there were more colors available, this case performs well in all areas. It looks good, it's very well put together, and it's durable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LifeProof makes its case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good case for clumsy oafs who can't hold the slippery when wet iPhone in their hands. Phone is designed to break. LifeProof gives you a chance.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great with Little Kids

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great hard case for a phone that takes its share of falls. The only reason for my 4 star rating is due to the difficulty of others to hear you talking in speaker phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case! I bought this with my iPhone 6 then upgraded to the 7Plus and bought it again because it works so well. I would recommend to anyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lifeproof is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have bought multiple life proof cases in the past. I believe they are the best case to protect your phone from damage. Repeat customer at Best Buy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I love the phone's camera.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a better camera for the trip I was taking and my phone needed to be updated. I read the reviews about the 7+ and felt I could get both for the price of one.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Does the job, could be better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't think I need to do too much explaining about LifeProof products. This is my first LifeProof case. Although the case does it job, I am not too happy with the quality of materials used as the case showed wear and tear less than a month even though it is not abused as it sits in my dress pants pocket on most days. If you are looking for specific functions like waterproofing, LifeProof is the #1 choice. Personally, I will be going back to Mophie or Anker when I upgrade to the iPhone 8.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the perfect phone case with one minor exception; you can't see or appreciate the color of the phone. Overall the best case on the market.

    I would recommend this to a friend
  • Pros mentioned:
    Waterproof

    Rated 2 out of 5 stars

    It only lasted for 2 days

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this product since we're going to be on vacation and we plan to swim a lot.. I followedd the recommendes test.. and it passed. I took some under water shots.. did it for less than 15 sec everytime...it worked for 2 days, but on the 3rd day the thin plastic on the camera back side ripped.. and I noticed that water started to seep through..:( Not good wouldnt recommend it .. waste of money

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Dear Cher,

      We're so sorry to hear that your camera lens is out of commission! We want you to be able to take some sweet underwater shots! Your FRE case has definitely suffered a fatal injury, and we would love to get that replaced for you. You can reach our LifeProof case doctors at 1-888-533-0735, and they will be happy to start a warranty procedure! Not to worry, you'll have a brand new case in your hands in no time.

      Cheers,
      LifeProof Customer Service Team lifeproof

  • Rated 5 out of 5 stars

    Love Lifeproof!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It makes me feel so much better having a lifeproof case on my phone while working construction and better yet Best Buy had it at my door in 2 days!

    I would recommend this to a friend
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