Customer Ratings & Reviews
- Model:
- 77-53997
- SKU:
- 5578860
Rating by feature
- Value
Rating 3.6 out of 5 stars
- Quality
Rating 3.9 out of 5 stars
- Ease of Use
Rating 3.9 out of 5 stars
Customers are saying
Customers consistently note the excellent protection and waterproof capabilities of the Fre Protective Waterproof Case for Apple® iPhone® 7 Plus, praising its snug fit and lightweight design. However, some users mention concerns about sound quality distortion and the screen protector. A few also point out issues with the charging port cover and price.
This summary was generated by AI based on customer reviews.
Good for waterproof but not user friendly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My husband has used Life Proof cases for many years and they have saved his phone from getting wet on many occasions. That being said, this case makes it difficult to use the touch screen and to get to the port to plug it in. He only uses it when on the water.
I would recommend this to a friendGreat phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this phone is switched from a galaxy to iphone
I would recommend this to a friendGood quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case seems to be very durAble. I a very excited
I would recommend this to a friendNice case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love life proof...................................
I would recommend this to a friendGood case but wanted case with additional battery
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good case but I had some issues with volume bottom.
I would recommend this to a friendNice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to put on I like that's it's clear phone case
I would recommend this to a friend- Cons mentioned:Sound quality
Avoid
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have purchased Lifeproof cases for a couple of my Iphones. Never again. Something to consider. If something is "waterproof", it means water cannot penetrate. If water cannot penetrate, what makes you think sound can? I've had nothing but problems with each Lifeproof case. Callers telling me that I sound like I'm talking underwater, gargled, and can barely hear me at all. Switched to an Otterbox. ZERO complaints. So no, it isn't the phone, it's the case. Waterproof? More like soundproof.
No, I would not recommend this to a friend Great case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not the color I wanted but a ice case nine or less
No, I would not recommend this to a friend- Cons mentioned:Screen protector
Not drop proof
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Phone fell out of my pocket and landed flat on its back. Even though it had the life proof case on and dropped from less than 3' the screen shattered. Great for scratches but not so good for drops.
No, I would not recommend this to a friend - Cons mentioned:Charging port
Junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dropped it once and the case came partially open. Also the charging port has been loose since day one. Somehow particles still get trapped underneath the screen. Will not purchase again.
No, I would not recommend this to a friend - Cons mentioned:Screen protector
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case is lightweight but that plastic built in screen protector sucks. This case tore up very quick. I was disappointed because of the cost of the case expected a better product.
No, I would not recommend this to a friend Gets the job done
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Even doe the iPhone 7 is waterproof I purchased this case because I wanted more protection because of my job as a plumber. My only bad review about the case is that is feels cheap and doesn't really feel impacted protected
I would recommend this to a friend- Cons mentioned:Sound quality
What! I can't hear you!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case worked well at protecting my iphone 7 Plus, though it muffled the dialogue so much that I was unable to hear what anyone was saying for most of my conversations.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi squizi,
Although we are glad that this FRE case is taking care of your iPhone 7 Plus, we’re sorry that it is making it difficult to hear others. This is understandably disappointing and if you still have this case we certainly want to help out!
Sometimes muffled sound can be caused by dirt or debris on the audio vents. We suggest that you check for debris around those areas. If they are dirty you can run water over the outside of the case (focusing on the audio vent locations), then shake the water off and pat it down dry. It is important that you don’t stick any objects into the audio vents as this may damage those areas.
If this does not clear things up please give us a call and we will gladly assist in any way that we can. We can be reached at 1-888-533-0735 and we are happy to help!
Best,
LifeProof Customer Service Team
Overkill
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Putting this case on an already water resistant phone is a bit over the top. People said it was hard to hear me with the case on. Alter the case to improve voice quality and eliminate the waterproof ability.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Otter,
We apologize that you feel your iPhone 7 Plus is slightly overly protected in the FRE case! Even with the water resistant phone, we like to think that the FRE adds extra security, just in case. However, if you're interested, we actually just came out with a new case called the NËXT, which is not waterproof but is still drop-proof, dirtproof, and snowproof. Please feel welcome to check it out on Best Buy by following the link below!
https://www.bestbuy.com/site/lifeproof-next-case-for-apple-iphone-7-plus-and-8-plus-black-crystal/6027828.p?skuId=6027828
In terms of the audio issues, don't hesitate to call our friendly representatives at 1-888-533-0735 - they know a few troubleshooting tips that should take care of the problem!
Sincerely,
LifeProof Customer Service Team
Decent case, but not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Water resistant not proof, has good shock absorbant with falls. Terrible durability and quick loses its water seal as wear and tear happen quickly with this type of case! Otterbox is better in my opinion!
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey Erok,
Sorry to hear that your FRĒ series has experienced some wear and tear. We don't specifically engineer our cases to be indestructible, and as long as the phone is safe, we still call that a win! However, we do like to keep the protection going for a long time, so please feel free to take advantage of our awesome warranty! We'll gladly replace that case for you so that you can keep counting on the waterproof protection. Just ring up our awesome representatives at 1-888-533-0735, and they'll get you taken care of with ease and haste!
Cheers,
LifeProof Customer Service Team
Good case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this case for 4 months now and somehow the screen cover got scratched and one of the button covers ripped. It's good for a couple of months so with that in mind I think the product is overpriced.
I would recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey there Ram3469!
Yikes! Four months, one broken FRĒ...those odds are not the best! Sorry to hear that this happened, but if the iPhone is still safe and sound, that’s a win in our books! We’re confident that a warranty replacement will deliver the type of quality that you're expecting, so feel welcome to call our LifeProof Lifeguards at 1-888-533-0735, and they'll dive in for the rescue with a warranty claim!
Cheers,
LifeProof Customer Service Team
Case is average
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Case works well as it protects the phone, however, because it covers the whole entire phone, it also covers the microphone to talk into. Most of my conversations ended because I couldn't be understood.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey there Roudy003,
It's exciting to hear that the FRĒ has worked well for protecting your iPhone 7 Plus, but we do sincerely apologize that you are experiencing audio issues. Even though the cases are waterproof, we don't want you to actually sound like you're underwater all the time! Our awesome customer service representatives actually have a few troubleshooting techniques that should help you fix the problem. Please feel welcome to reach them at 1-888-533-0735, and they'll get your call quality cleared up in no time!
Sincerely,
LifeProof Customer Service Team
- Cons mentioned:Sound quality
Case is horrible
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case is horrible, can’t hear well out of it and no one can hear me. Waste of almost $80. Threw it away and bought an otter.
No, I would not recommend this to a friend - Cons mentioned:Sound quality
Great protective case but no one can hear you!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Case do do the job but buttons are impossible to use, returned product and Best Buy service was great as always. Worst part no one can hear you.
No, I would not recommend this to a friend - Pros mentioned:Fit
Nice but....
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The size is great but it interferes with the speaker and mic. I do use a Bluetooth most of the time but when I don't it's not very good.
No, I would not recommend this to a friend