Customer Ratings & Reviews
- Model:
- 77-53997
- |
- SKU:
- 5578860
Customer reviews
Rating 4.6 out of 5 stars with 3065 reviews
(3,065 customer reviews)Rating by feature
- Value3.6
Rating 3.6 out of 5 stars
- Quality3.9
Rating 3.9 out of 5 stars
- Ease of Use3.9
Rating 3.9 out of 5 stars
Customers are saying
Customers consistently note the excellent protection and waterproof capabilities of the Fre Protective Waterproof Case for Apple® iPhone® 7 Plus, praising its snug fit and lightweight design. However, some users mention concerns about sound quality distortion and the screen protector. A few also point out issues with the charging port cover and price.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Sound quality
Rated 1 out of 5 stars
Do not recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.sticker that protects home button came off and water came in also it blocked the speaker on my phone I could barely hear the person on the other end
This review is from LifeProof - Frē Protective Waterproof Case for Apple® iPhone® 7 Plus - Asphalt black
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi devinehope,
We’re sorry that the plastic covering the home button came off of this FRE case and that it is muffling the sound. We definitely understand why this is disappointing and we absolutely want to help out with these abnormal dilemmas. Please give us a call at 1-888-533-0735, and we will gladly get a warranty replacement case set up in practically no time at all!
Sincerely,
LifeProof Customer Service Team
Rated 2 out of 5 stars
Pretty good I guess
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second one. First one didn't even patch at the charger port and this one has a bad smudge I can't clean on the photo lens. I would recommend if they brought back the old quality they had before otterbox purchased them out.
I would recommend this to a friendRated 2 out of 5 stars
This case is annoying..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case makes it difficult to access volume control. Additionally, the screen sweats!!! This makes it difficult to see the information on the screen. One more thing; the screen seems to always aprear dirty. This is annoying!!!!
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi ModMike,
We are sorry that this FRE case is not giving you a typical LifeProof experience. We fully understand why these unusual issues would be annoying and we certainly want to get things turned around as soon as possible.
Please give us a call at 1-888-533-0735, and we will gladly get a warranty replacement set up in practically no time at all!
Best,
LifeProof Customer Service Team
Rated 1 out of 5 stars
Mislabeled Packaging Beware
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this for my iphone 8 plus. The box was clearly marked for iphone 7 and 8 plus. It does not seal properly on my phone. I contacted lifeproof thinking it would be warranteed. They told me to take it back to Best Buy. I took it back to Best Buy and they told me to call Lifeproof. I called lifeproof and told them what had happened and they said that it couldn't be warranteed. They offered me a 25 percent discount which still was more expensive than the what I paid in store for the case. I now have a useless phone case. I'm sure it works fine for a 7 plus, but wish that the packaging was correctly labeled.
This review is from LifeProof - Frē Protective Waterproof Case for Apple® iPhone® 7 Plus - Asphalt black
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey BigJ!
We're truly sorry to hear about your experience in trying to find the correct case for your phone. Our warranty covers the exact model of case as originally purchased in the event of defects or damage, which is why we are not typically able to do exchanges for a different device, but we would like to get to the bottom of this unfortunate dilemma, so please give us another call at 1-888-533-0735, and we'll look into possible solutions.
Sincerely,
LifeProof Customer Service Team
- Cons mentioned:Sound quality
Rated 1 out of 5 stars
Not crazy about it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case makes it hard to hear, their replacement program is awesome and very great service, but when it comes to hearing and having others hear you, it’s tough.
No, I would not recommend this to a friend - Cons mentioned:Sound quality
Rated 1 out of 5 stars
No good for hand held calls
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can not hear people talk and they cannot here me water proof plastic is covering the speakers.
This review is from LifeProof - Frē Protective Waterproof Case for Apple® iPhone® 7 Plus - Asphalt black
No, I would not recommend this to a friend Rated 2 out of 5 stars
Bad for phone calls
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You can't hear the other party speaking during a phone call and the outside screen gets so dirty so quickly that you cannot see the screen. Other then that, it's a great product and protects the phone from damage
This review is from LifeProof - Frē Protective Waterproof Case for Apple® iPhone® 7 Plus - Asphalt black
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Teachinggirl123!
While we're glad to hear that your iPhone feels safe and secure within our FRE, we also want you to be able to easily access your phone with the case on! We apologize that you've had issues with audio quality and your screen protector clarity. We would love to remedy the situation with a warranty claim, so please feel free to call our helpful representatives at 1-888-533-0735, and they'll be glad to further assist you with this! You'll have a new case on your phone in no time!
Regards,
LifeProof Customer Service Team
Rated 2 out of 5 stars
Same issue with microphone clarity.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wish they could find a way to fix the clarity issue regarding the microphone. It’s disappointing to pay so much for a case and to not even be able to have a proper conversation or use Siri.
This review is from LifeProof - Frē Protective Waterproof Case for Apple® iPhone® 7 Plus - Asphalt black
No, I would not recommend this to a friendRated 2 out of 5 stars
Not so good
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Within 2years: button covers, edges all around the case and switch covers were all worn off. Waterproof o-rings wore out. Not pleased at all. My otter box before was soooo much better.
No, I would not recommend this to a friend- Cons mentioned:Price
Rated 1 out of 5 stars
Breaks easily.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 2nd Lifeproof case and it broke again in the same place as the 1st one. Not a sturdy product. And it cost too much to keep breaking.
This review is from LifeProof - Fre Protective Waterproof Case for Apple® iPhone® 7 Plus - Twilights edge purple
No, I would not recommend this to a friend Rated 2 out of 5 stars
disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the 2nd life proof for an apple product i've owned and this one was disappointing compared to the first. Wasn't as solid as the first. I didn't feel it would protect my iPhone 7 plus so I returned it.
This review is from LifeProof - Frē Protective Waterproof Case for Apple® iPhone® 7 Plus - Asphalt black
No, I would not recommend this to a friend- Cons mentioned:Sound quality
Rated 1 out of 5 stars
Bad phone quality in case
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unable to talk to people after awhile. People can not hear you after a few months. Need to take out water proof piece to make work.
This review is from LifeProof - Frē Protective Waterproof Case for Apple® iPhone® 7 Plus - Asphalt black
No, I would not recommend this to a friend - Pros mentioned:Protection
Rated 1 out of 5 stars
Good case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There was no life proof number to guarantee the case. Not sure if they were removed. Even took it back, and the other case did not have a life proof number.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi mre1938,
We are sorry for any confusion with your FRE case shopping adventure. We are not exactly sure what you mean by LifeProof number but we certainly want to get more information so that we can help out. When you have a moment, please feel free to give us a call at 1-888-533-0735, and we will gladly assist in any way that we can!
Best,
LifeProof Customer Service Team
Rated 2 out of 5 stars
Not for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I found this case to be too large, too slick on the back, and difficult to access some of my phone features. For those who need the extreme durability, it may be a great case. But it's just not for me.
No, I would not recommend this to a friend- Pros mentioned:Protection
Rated 1 out of 5 stars
Horrible Case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case protects well but the mic is completely blocked. No one can hear you talking to them on all calls.
This review is from LifeProof - Frē Protective Waterproof Case for Apple® iPhone® 7 Plus - Asphalt black
No, I would not recommend this to a friend - Cons mentioned:Sound quality
Rated 1 out of 5 stars
Can't hear me when talking!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's difficult for people to hear me talking with this case on my phone. I wouldn't recommend it to anyone.
This review is from LifeProof - Frē Protective Waterproof Case for Apple® iPhone® 7 Plus - Asphalt black
No, I would not recommend this to a friend - Cons mentioned:Sound quality
Rated 1 out of 5 stars
Phone case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it's a nice case I like the slim look but the down part is that you can't seem to hear the other person they sound far away due to it being covered
This review is from LifeProof - Fre Protective Waterproof Case for Apple® iPhone® 7 Plus - Twilights edge purple
No, I would not recommend this to a friend Rated 2 out of 5 stars
Not the best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this case and when I brought it home it wasn't even waterproof ! So I ended up calling life proof and they straightened it out. I should have started off by just buying it with them
This review is from LifeProof - Fre Protective Waterproof Case for Apple® iPhone® 7 Plus - Twilights edge purple
No, I would not recommend this to a friend- Cons mentioned:Price
Rated 1 out of 5 stars
My iPhone 7 plus cracked inside the case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case was more expensive and less dependable than otter box defender which I've used for about 6 years now. Never have I had this happen
No, I would not recommend this to a friend Rated 2 out of 5 stars
Bent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was a little disappointed in this product after spending close to $100 the piece that closes off the charging mechanism bent after a few uses since it was so hard to pry open
This review is from LifeProof - Fre Protective Waterproof Case for Apple® iPhone® 7 Plus - Twilights edge purple
No, I would not recommend this to a friend








