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Customer Ratings & Reviews

Your price for this item is $49.99
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Customer reviews

Rating 4.6 out of 5 stars with 3065 reviews

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Rating by feature

  • Value

    Rating 3.6 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 3.9 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers consistently note the excellent protection and waterproof capabilities of the Fre Protective Waterproof Case for Apple® iPhone® 7 Plus, praising its snug fit and lightweight design. However, some users mention concerns about sound quality distortion and the screen protector. A few also point out issues with the charging port cover and price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 149 Showing 2,961-2,980 of 3,065 reviews
  • Cons mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Do not recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sticker that protects home button came off and water came in also it blocked the speaker on my phone I could barely hear the person on the other end

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi devinehope,

      We’re sorry that the plastic covering the home button came off of this FRE case and that it is muffling the sound. We definitely understand why this is disappointing and we absolutely want to help out with these abnormal dilemmas. Please give us a call at 1-888-533-0735, and we will gladly get a warranty replacement case set up in practically no time at all!

      Sincerely,
      LifeProof Customer Service Team lifeproof

  • Rated 2 out of 5 stars

    Pretty good I guess

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second one. First one didn't even patch at the charger port and this one has a bad smudge I can't clean on the photo lens. I would recommend if they brought back the old quality they had before otterbox purchased them out.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    This case is annoying..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case makes it difficult to access volume control. Additionally, the screen sweats!!! This makes it difficult to see the information on the screen. One more thing; the screen seems to always aprear dirty. This is annoying!!!!

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi ModMike,

      We are sorry that this FRE case is not giving you a typical LifeProof experience. We fully understand why these unusual issues would be annoying and we certainly want to get things turned around as soon as possible.

      Please give us a call at 1-888-533-0735, and we will gladly get a warranty replacement set up in practically no time at all!

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 1 out of 5 stars

    Mislabeled Packaging Beware

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for my iphone 8 plus. The box was clearly marked for iphone 7 and 8 plus. It does not seal properly on my phone. I contacted lifeproof thinking it would be warranteed. They told me to take it back to Best Buy. I took it back to Best Buy and they told me to call Lifeproof. I called lifeproof and told them what had happened and they said that it couldn't be warranteed. They offered me a 25 percent discount which still was more expensive than the what I paid in store for the case. I now have a useless phone case. I'm sure it works fine for a 7 plus, but wish that the packaging was correctly labeled.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hey BigJ!

      We're truly sorry to hear about your experience in trying to find the correct case for your phone. Our warranty covers the exact model of case as originally purchased in the event of defects or damage, which is why we are not typically able to do exchanges for a different device, but we would like to get to the bottom of this unfortunate dilemma, so please give us another call at 1-888-533-0735, and we'll look into possible solutions.

      Sincerely,
      LifeProof Customer Service Team lifeproof

  • Cons mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Not crazy about it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case makes it hard to hear, their replacement program is awesome and very great service, but when it comes to hearing and having others hear you, it’s tough.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Sound quality

    Rated 1 out of 5 stars

    No good for hand held calls

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can not hear people talk and they cannot here me water proof plastic is covering the speakers.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Bad for phone calls

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can't hear the other party speaking during a phone call and the outside screen gets so dirty so quickly that you cannot see the screen. Other then that, it's a great product and protects the phone from damage

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Teachinggirl123!

      While we're glad to hear that your iPhone feels safe and secure within our FRE, we also want you to be able to easily access your phone with the case on! We apologize that you've had issues with audio quality and your screen protector clarity. We would love to remedy the situation with a warranty claim, so please feel free to call our helpful representatives at 1-888-533-0735, and they'll be glad to further assist you with this! You'll have a new case on your phone in no time!

      Regards,
      LifeProof Customer Service Team lifeproof

  • Rated 2 out of 5 stars

    Same issue with microphone clarity.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish they could find a way to fix the clarity issue regarding the microphone. It’s disappointing to pay so much for a case and to not even be able to have a proper conversation or use Siri.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not so good

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Within 2years: button covers, edges all around the case and switch covers were all worn off. Waterproof o-rings wore out. Not pleased at all. My otter box before was soooo much better.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Price

    Rated 1 out of 5 stars

    Breaks easily.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 2nd Lifeproof case and it broke again in the same place as the 1st one. Not a sturdy product. And it cost too much to keep breaking.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the 2nd life proof for an apple product i've owned and this one was disappointing compared to the first. Wasn't as solid as the first. I didn't feel it would protect my iPhone 7 plus so I returned it.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Bad phone quality in case

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unable to talk to people after awhile. People can not hear you after a few months. Need to take out water proof piece to make work.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 1 out of 5 stars

    Good case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There was no life proof number to guarantee the case. Not sure if they were removed. Even took it back, and the other case did not have a life proof number.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi mre1938,

      We are sorry for any confusion with your FRE case shopping adventure. We are not exactly sure what you mean by LifeProof number but we certainly want to get more information so that we can help out. When you have a moment, please feel free to give us a call at 1-888-533-0735, and we will gladly assist in any way that we can!

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 2 out of 5 stars

    Not for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found this case to be too large, too slick on the back, and difficult to access some of my phone features. For those who need the extreme durability, it may be a great case. But it's just not for me.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 1 out of 5 stars

    Horrible Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case protects well but the mic is completely blocked. No one can hear you talking to them on all calls.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Can't hear me when talking!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's difficult for people to hear me talking with this case on my phone. I wouldn't recommend it to anyone.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Phone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it's a nice case I like the slim look but the down part is that you can't seem to hear the other person they sound far away due to it being covered

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this case and when I brought it home it wasn't even waterproof ! So I ended up calling life proof and they straightened it out. I should have started off by just buying it with them

    No, I would not recommend this to a friend
  • Cons mentioned:
    Price

    Rated 1 out of 5 stars

    My iPhone 7 plus cracked inside the case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case was more expensive and less dependable than otter box defender which I've used for about 6 years now. Never have I had this happen

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Bent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a little disappointed in this product after spending close to $100 the piece that closes off the charging mechanism bent after a few uses since it was so hard to pry open

    No, I would not recommend this to a friend