Customer Ratings & Reviews
- Model:
- 77-53997
- SKU:
- 5578860
Rating by feature
- Value
Rating 3.6 out of 5 stars
- Quality
Rating 3.9 out of 5 stars
- Ease of Use
Rating 3.9 out of 5 stars
Customers are saying
Customers consistently note the excellent protection and waterproof capabilities of the Fre Protective Waterproof Case for Apple® iPhone® 7 Plus, praising its snug fit and lightweight design. However, some users mention concerns about sound quality distortion and the screen protector. A few also point out issues with the charging port cover and price.
This summary was generated by AI based on customer reviews.
Too expensive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This item is way overpriced I will not purchase it I returned it immediately the quality is not that good for the price if it was 30 or $40 I probably wouldn't keep kept it
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Lalo,
We completely understand your apprehension based on price, but we have full confidence that the cost is well worth the maximum protection, outstanding customer service and the amazing one-year limited warranty you get. If you ever have any LifeProof questions please do not hesitate to give us a call at 1-888-533-0735. We are happy to help!
Best,
LifeProof Customer Service Team
- Cons mentioned:Sound quality
Too expensive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Case works great but after a few months the case integrity broke down and callers would say my voice was muffled or underwater
No, I would not recommend this to a friend Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the price we paid and not even a week it broke. The plastic area that protects the camera lens and the home button ripped. Did not expect that at all.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Mandy!
We weren't expecting that either! We're sorry that your camera lens and home button films both ripped so quickly, and we would love to patch this back up with a warranty claim! Please don't hesitate to call our LifeProof doctors at 1-888-533-0735, and they'll heal the situation with a replacement. You'll have a new, waterproof case in your hands before you know it!
Best,
LifeProof Customer Service Team
Do not buy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The plastic over the home button is designed to fail. Early. Waterproof then no more. Need waterproof? Double bag in a quart Zip-Loc.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Dear Nickname,
We're bummed to hear that you're feeling less than confident in this iPhone 7 Plus FRĒ series! The fingerprint film is designed to hold steady to provide functional protection, and we apologize that yours has been damaged. True, this does compromise the waterproof nature of the unit, but not to worry - our wonderful representatives will be delighted to set you up with a replacement case! Just give them a ring at 1-888-533-0735, and we'll get you back on track to the waterproof security that you're looking for.
Best,
LifeProof Customer Service Team
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case was purchased for new iPhone for water proof as I was told by the best buy clerk... and the life gurantee..the case has not lived up to its claims...it allows dust and water to leak in..best buy will not honor warranty stating it is no,longer warranted by best buy must be mailed to the maker... the case also puckered up and did not hold up well at all.. I do not recommend purchasi this case
No, I would not recommend this to a friendNot what we expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thought we ordered a case to protect front and back of phone, but this case has no front coverage. Product ok but not much protection
No, I would not recommend this to a friend- Cons mentioned:Sound quality
Hate this
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can’t hear and people can’t hear you! I had to remove and replace
No, I would not recommend this to a friend screen protection scraches easy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.had a number of life proof cases all great products. This one has a screen cover which scratched the first day I had it.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi chickendave1,
Thanks for being a fan of our cases! We are sorry that the screen protector on this FRE case did not make it far on the journey before getting scratched. Although it is better that this happened to the case instead of your iPhone 7 Plus, we do get why this is not ideal. Please feel free to give us a call at 1-888-533-0735, and we will gladly assist in any way that we can!
Sincerely,
LifeProof Customer Service Team
Big and Bulky
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's obnoxiously large to carry around. I guess, if you need absolutely need water proofing, it'd be good,
No, I would not recommend this to a friend- Cons mentioned:Sound quality
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can't hear out of it and people can't hear you! Would not recommend!
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi LC86,
We are sorry that this FRE case is making it difficult to hear and be heard. We completely understand why this would be frustrating and we definitely want to help with this abnormal dilemma.
Sometimes muffled sound can be caused by dirt or debris on the audio vents. We suggest that you check for debris around those areas. If they are dirty you can run water over the outside of the case (focusing on the case’s audio vent locations), then shake the water off and pat it down dry. It is important that you don’t stick any objects into the audio vents as this may damage those areas.
If this does not clear things up please give us a call and we will gladly assist in any way that we can. We can be reached at 1-888-533-0735 and we are happy to help!
Sincerely,
LifeProof Customer Service Team
- Cons mentioned:Sound quality
Makes it impossible to use speaker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When on speaker people can't hear you and the volume is reduced
No, I would not recommend this to a friend nice case, seems sturdy, but...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.bulky, and won't work with many after market cables due to the small size of the charge port.
No, I would not recommend this to a friendDecent case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decent case, but the screen cover has a gap between the screen and case. Tough to type.
I would recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Andrew,
We are sorry that this FRE case has an abnormal gap under the screen protector. This is disappointing and we certainly want to rectify this unfortunate situation as soon as possible. Simply give us a call at 1-888-533-0735 and we will be happy to get a warranty replacement lined up!
Best,
LifeProof Customer Service Team
Very hard to keep clean, causing screen blur...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would not buy this case again and is currently in process of returning the case...it allows dust inside phone and is very difficult to have clear viewing of the phone, and phone and case needs cleani g about every two days....i was told At best buy that I must return the case directly to the manufacturer....
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Starchild,
Yikes - attack of the dust monsters! We apologize that this FRĒ series is having some trouble keeping out debris, and our dirt-busting representatives would love to set you up with a warranty replacement. Please feel welcome to give them a call at 1-888-533-0735, and they'll gladly send out a brand-new case to restore that 360° protection as soon as possible!
Regards,
LifeProof Customer Service Team
Solid cover but distortion to screen a let down
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Solid and well built cover. Clicks together easily with all control buttons working well. Fingerprint sensor great. However the screen has distortion - rainbow like moisture or oilfilm despite having carefully put iPhone into case in zero humidity desert conditions. The distortion ruins the experience. Not recommended.
No, I would not recommend this to a friendNot really like it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't protect falls as well as it says but it has a great cover for screen
No, I would not recommend this to a friendDidn't work for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Restricted phone useage. Like the look just not functional for me. Returned it
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hey Vickjc,
We're so sorry that our FRE case was not the case for you! Here at LifeProof, we don't believe you should have to forfeit protection in order to have full functionality of your device, so it is odd that your case was restricting your phone useage. We wish you would have contacted us before processing a return so that we could investigate, but we also completely respect your decision. Please let us know if you have any additional questions or issues by reaching out to 1-888-533-0735!
Regards,
LifeProof Customer Service Team
Not Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great protection with one flaw. The flap to the charger wouldn't stay closed.
I would recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi there,
Although we are happy that this FRE case is taking care of your iPhone 7 Plus, we’re sorry that the charge port door will not stay closed. This is disappointing but thankfully we can easily replace this compromised case through our warranty.
When you have a moment, please give us a call at 1-888-533-0735 and we will be more than happy to get a warranty replacement arranged in practically no time at all!
Sincerely,
LifeProof Customer Service Team
I purchase the Apple Mac laptop, failed in a week
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the Apple Mac laptop, a week later it would not operate. The Apple technician said it was damaged by water on the keyboard and is not covered, I do not recall water getting on the keyboard,I did clean it with Windex.This is a very poor product design. I do not recommend anyone buying an Apply Mac.
No, I would not recommend this to a friendTry another case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case broke 3 weeks I received it. Cost to much to be cheaply made
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Quinn,
We are sorry that this FRE case broke after 3 weeks. This is disappointing, we certainly want to get more details and give this another try. When you have a few minutes, please give us a call at 1-888-533-0735 and we will be more than happy to get a warranty replacement arranged as soon as possible!
Sincerely,
LifeProof Customer Service Team