Customer Ratings & Reviews
- Model:
- 77-53997
- SKU:
- 5578860
Rating by feature
- Value
Rating 3.6 out of 5 stars
- Quality
Rating 3.9 out of 5 stars
- Ease of Use
Rating 3.9 out of 5 stars
Customers are saying
Customers consistently note the excellent protection and waterproof capabilities of the Fre Protective Waterproof Case for Apple® iPhone® 7 Plus, praising its snug fit and lightweight design. However, some users mention concerns about sound quality distortion and the screen protector. A few also point out issues with the charging port cover and price.
This summary was generated by AI based on customer reviews.
Don't like it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't like it the home button is not working with the finger print
No, I would not recommend this to a friendYikes...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Normally I'm not one to leave poor reviews for any product, however the FRE is nowhere nearly as good as the Nuud. The screen does not adhere, leaving a pocket of air, making it rather difficult to effectively use the device. Don't buy this. Trust. Get the Nuud. Life is better Nuud.
I would recommend this to a friendPhone case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is not a very user friendly case then it will not stay clean
No, I would not recommend this to a friendNot good working w/ ap phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Case needs improvements in order for it to work well
No, I would not recommend this to a friendnot what expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.wife got this case for phone, first one she got screen kept getting bubbles. she exchanged for another to try again. phone rep says thats wierd wife is giving it another chance. so far so good
No, I would not recommend this to a friendTerrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this item 3 times and did the water proof test and it failed every time. The clear piece was ripped on all three! I finally just gave up and bought an otter box
No, I would not recommend this to a friendcase covers speaker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You can't hear calls nor ringing.. sometimes people told me they couldn't understand what I was saying...I would have full bars so I know it wasn't my respection... very disappointed
No, I would not recommend this to a friendVery disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case came marked up. The vibrate button had a hole in it. The back part of the case was bent. First time ordering a Lifeproof and probably won't order again.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Rag1995,
We’re sorry that this FRE case arrived damaged. This certainly is disappointing but we assure you that this is not at all typical. If you still have the case we would suggest that you request an exchange through Best Buy, they can typically resolve unusual issues like this with ease. If you have any questions or require our assistance, please don’t hesitate to give us a call at 1-888-533-0735, and we’ll see what we can do to help.
Sincerely,
LifeProof Customer Service Team
Didn't last
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The bottom seals are already not snapping closed after 30 days. Hard to be waterproof if the seals don't close
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi PLD,
We are sorry that the bottom seals on this FRE case are no longer securely closing. This is strange and we certainly want to get more information so that we can get things back on track as soon as possible.
Please give us a call at 1-888-533-0735, and we will be more than happy to assist in any way that we can. If needed, we can easily get a warranty replacement lined up in practically no time at all!
Sincerely,
LifeProof Customer Service Team
Not good quality.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Came apart in a short period of time. Replaced by Best Buy so that worked out. However, it happened again and I contacted Fre directly.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi Bowhunter,
Uh oh, this certainly doesn't sound like the epic experience that we had in mind for the iPhone 7 Plus FRĒ series! We apologize that this case keeps coming apart on you, but don't worry - our representatives will be more than happy to set you up with a warranty claim, if they haven't already. Just give them a ring at 1-888-533-0735, and they'll gladly do what they can to assist!
Best,
LifeProof Customer Service Team
Poor quality
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had this case for only a year and a half. It fell apart. You’d think for the price they would last. Disappointed
No, I would not recommend this to a friendReturned this item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this item due to inadequate volume on voice calls. Could hardly hear caller even though volume on iPhone 7 Plus was all the way up.
No, I would not recommend this to a friendHate it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful case but hate.Have to punch on keys to get thing to work. Cleaned a dozen times with cloth. Still don't work. Awful purchase.
No, I would not recommend this to a friendKeep shopping
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case is cracking no longer waterproof and no in store support I was offered the chance to buy a new one
No, I would not recommend this to a friendNOT LIFEPROOF!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son dropped his phone while in this "lifeproof case", it just hit the tip of his shoe and his phone cracked horribly!
No, I would not recommend this to a friendBulky
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hated this case! People can’t hear you! Bulky! I spent a lot for the case and had to remove
No, I would not recommend this to a friend- Pros mentioned:ProtectionCons mentioned:Screen protector
Lifeproof for Life
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have always owned lifeproof cases for all of my iPhones. I decided to get another lifeproof case because it offers great protection, but still ensures that your iPhone has a sleek design. I got the pink case and I feel as though the speakers are better then they were for the iPhone 6/6s. Also I know that some people complain that the screen protector bothers them, for me it doesn't hinder my experience. I would definitely recommend this case, although it is a steep price, it is worth it for how much you paid for your iPhone.
I would recommend this to a friend Not safe at all
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did original test at home before putting on my phone. Water went inside case did not even try on phone.
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Hi jcvq,
We are truly sorry that this FRE case did not pass the water test, we promise you that this is not at all typical. If you happen to still have this case we will be more than happy to get a warranty replacement arranged as soon as possible.
Simply give us a call at 1-888-533-0735 and we will be more than happy to get a warranty replacement set up in practically no time at all!
Sincerely,
LifeProof Customer Service Team
Terrible case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money. My iPhone cracked (not even from dropping, but tapping a table top) TWICE!!!!
No, I would not recommend this to a friendBrand response from LifeProof Support Team
Posted .Dear Michelle,
We're genuinely sorry to hear that your iPhone did not survive an encounter with a table while under the vigilant protection of the FRĒ series. Truly every effort is put forth in our testing and engineering process to ensure that our customers receive the best device protection possible, but unfortunately, every situation is subject to a number of different variables, and we are unable to guarantee that all exposure to risk is eliminated through the use of our products. While our warranty does not extend to the Apple device itself, we would like to offer you a new LifeProof to ease the sting, even if just a little. Please feel welcome to call our friendly representatives at 1-888-533-0735, and they'll get this started for you right away!
Sincerely,
LifeProof Customer Service Team
Not Me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not purchase this item. I haven't purchased ANYTHING in a long while. Very suspicious!
No, I would not recommend this to a friend