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Customer Ratings & Reviews

Your price for this item is $62.99
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The comparable value price is $89.99

Customer reviews

Rating 4.2 out of 5 stars with 1658 reviews

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84%
would recommend
to a friend

Customers are saying

Customers have good things to say about the NÜÜD case's protection, waterproof capabilities, and snug fit. Many appreciate its lightweight design and ease of use, along with the included screen protector. However, some customers noted concerns regarding sound quality and the headphone jack adapter. A few also mentioned the price point as a potential drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 83 Showing 1,641-1,657 of 1,657 reviews
  • Cons mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Horrible

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible case! Problem 1, when "typing," it's non-responsive. I ended beating up the included screen to be able to type. 2) when playing my recorded videos I noticed a buzzing noise. Should I want to create a video and present it to an audience, buzzing noise would be present as well. Turns out once i removed the case, the buzzing noise was not present (a sound thing). These two problems are enough for me to never recommend to anyone considering the cost. Returned immediately.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi AA,

      We’re sorry that the Nuud case you had was giving you touchscreen and audio issues. We fully understand why this would be disappointing and we promise you that this is not typical. We would have been more than happy to have remedied these problems for you.

      We truly hope that this one abnormal experience does not discourage you from considering our products in the future. If you ever have any LifeProof questions please feel free to give us a call at 1-888-533-0735. We are happy to help!

      Sincerely,
      LifeProof Customer Service Team lifeproof

  • Rated 3 out of 5 stars

    Not the best

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've bought my daughter other lifeproof cases for ipads, ipods, & iphones and was impressed with the product. This one I'm not because the screen gets dirty rather quickly.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Case does not fit right

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case does not completely connect with the clear back and white front. Each time i take it off it only gets worse. I have always loved lifeproof cases but i am not satisfied whatsoever with this one so far. If i were to get into a situation with water, i would not be confident that this case would keep the water out because of the separation. I hold high standards for this company because of past experiences but this does not even come close to meeting them. Yes I did buy the correct case.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case for iPhones. Lifeproof has there heads on when designing these.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reliable, light weight and water-tight

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case. Have them for other devices as well. Warranty is great too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing beats a lifeproof case. Would recommend to a friend.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    terrible

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the NUUD case for the iphone 6s for my honeymoon. This case is supposed to be waterproof and I tested the case prior to using in the water. During my trip, I put the phone under water a few inches for a picture thinking I was safe and when I took my phone out there was water in the case and now my phone is not working. The fact that my phone did not work on the trip and is not working now is a huge inconvenience. I was unable to take pictures on my honeymoon and post to social media which was extremely disappointing. We paid a lot of money for this trip and I was really looking forward to having my phone to share the experience. I do not have insurance on my phone and now I am stuck paying for a new phone because this case did not do what it was supposed to do.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Destroyed my phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this case specifically for the purpose of being able to take it in the water while I was on vacation. I did everything they recommended (tested it prior to use without the phone, didn't have it deeper than recommended, didn't leave it in the water for longer than recommended). When I got out of the pool I took the phone out of the case and I was surprised to find some water in it. I immediately put the phone in rice, but my phone was dead within minutes. I contacted Lifeproof because everyone talks about their warranty and they informed me that the warranty was only for the case and not for any devices put in the case. What is the point of that?! So now I'm paying hundreds of dollars for a new phone because I trusted the company's product and reputation. Do not make the same mistake!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not Waterproof

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second iPhone that this case has ruined. First time I blamed myself and thought that I somehow hadn't follow the instructions. Lifeproof explained that they didn't cover the phone and sent me a replacement case. Apple thankfully covered the phone. Followed instructions to the letter the second time. The issue is that this case is reportedly waterproof. It has failed twice to meet that claim. The first time was at a water park and the second snorkeling. The phone or case wasn't being abused either time. I am the type of person that kept my old iPhone 4 in pristine condition for years. I tolerated the audio issues with this case because I felt the protection was worth the trade off. Mistake on my part. A $300 lesson that has now firmly cemented my decision to avoid Lifeproof in the future.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Bad experience

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product did not come with o ring ( a cover to protect the aux input) I am pretty sure it is supposed to be there otherwise if I put my phone in water it would completely ruin it hence there is no cover for it to block the water out. VERY UPSET

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Ice124,

      We are sorry that this Nuud case is missing a part. We fully understand why this would be upsetting and we certainly want to help out with this abnormal issue. At your earliest convenience, please give us a call at 1-888-533-0735 and we will be more than happy to get a warranty replacement lined up in practically no time at all!

      Sincerely,
      LifeProof Customer Service Team lifeproof

  • Cons mentioned:
    Sound quality

    Rated 1 out of 5 stars

    DO NOT RECOMMEND THIS PRODUCT!!!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I BOUGHT THIS PRODUCT AND COMPLETELY RUINED MY PHONE!! SOUND DOES NOT WORK ANYMORE ONLY WITH HEADPHONE JACK AND NOW HAVE TO PUSH MORE HARD ON MY POWER BUTTON! VERY DISAPPOINTED WITH THS!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    NOT lifeproof

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this case after getting my iPhone 6s wet and had to pay to replace it. I did everything I was supposed to do to make sure it was air tight before getting in the pool with it. I had only been in a couple of minutes when I looked at my phone and it was sitting in water inside the case. I was cautious before getting in the pool and checked the jack and charger ports to make sure they were closed tightly so I still don't know how water got in the case but I just had to file yet another insurance claim less than two months later to replace this replacement. How do I file a claim with life proof to reimburse me for this?

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi AnnVero,

      We’re truly sorry that your iPhone 6s sustained water damage. We realize just how frustrating a damaged phone can be and completely understand your disappointment. Protecting your device is our highest purpose, and although we put extensive resources toward this end, we are unable to guarantee an incident-free outcome in every situation.

      Your phone is beyond the limitations of our warranty, however, we would very much like to offer you a new LifeProof case since yours is compromised. Please feel free to reach out to us at 1-888-533-0735, and we can set this up for you.

      Sincerely,
      LifeProof Customer Service Team lifeproof

  • Rated 1 out of 5 stars

    Good look but poor design

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this case with high hopes and thought it was working great, until I received my first call with the case on. Phone calls are almost impossible with this case on, unless I am using speaker phone. When not on speaker phone callers can't hear me and I can barely hear them. I like the slim design and enjoy the color options but without the ability to receive or send calls this case is useless. I have tried cleaning it multiple times and the issue remains. I will be returning it to Best Buy soon.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Dean,

      We are sorry that this Nuud case is making it difficult to hear and be heard. We assure you that this is not normal and we certainly want to help out if you still have the case.

      Typically, the quickest and most effective way to alleviate any audio issues with your LifeProof case will be to remove your device, blow some air through the speaker and microphone membranes on the case, and then re-install your phone with the bottom going in first.

      If you find the issue persists, please feel free to reach out to us at 1-855-419-7418, and we’ll be more than happy to set you up with a warranty claim for a replacement.

      Best,
      LifeProof Customer Service Team lifeproof

  • Rated 1 out of 5 stars

    Was not satisfied

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy took it in the boat with me and my family and some water slashed on to the screen. Only had case for 48 hours and my phone is already having problems from water damage phone case already had a leak.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Mary,

      We’re truly sorry that your iPhone 6s sustained some water damage. We realize just how frustrating a damaged phone can be and completely understand your disappointment. Protecting your device is our highest purpose, and although we put extensive resources toward this end, we are unable to guarantee an incident-free outcome in every situation.

      Your phone is beyond the limitations of our warranty, however, we would very much like to offer you a new LifeProof case since yours is compromised. Please feel free to reach out to us at 1-855-419-7418, and we can set this up for you.

      Sincerely,
      LifeProof Customer Service Team lifeproof

  • Rated 1 out of 5 stars

    Case is not what is says

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the pink nude case for my phone the end of July, the home button cracked right away and it is so dirty that I have to buy a new case I was just reading the description and it says dirt proof not true at all

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    WORST PRODUCT

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to buy new IPhone because of water damage from this case. DO NOT RECOMMEND TO BUY this product. Customer service from NUUD was very rude, offered me free new case(to brake my other new phone)

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    False advertisment

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Right now I am out of the country and have no phone because my case was not waterproof. DONT BUY THIS

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Brit,

      We’re really sorry that your iPhone 6/6s sustained water damage. We realize just how frustrating a damaged phone can be and completely understand your disappointment. Protecting your device is our highest purpose, and although we put extensive resources toward this end, we are unable to guarantee an incident-free outcome in every situation. Your phone is beyond the limitations of our warranty, however, we would very much like to offer you a new LifeProof case since yours is compromised. Please feel free to reach out to us at 1-855-419-7418, and we can set this up for you.

      Sincerely,
      LifeProof Customer Service Team lifeproof

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