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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 551 reviews

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88%
would recommend
to a friend

Customers are saying

Customers have good things to say about the NÜÜD Protective Waterproof Case's protection, waterproof capabilities, and lightweight design. Many appreciate the snug fit and the case's ability to showcase the phone's color. However, some customers point to sound quality issues and the lack of a screen protector as drawbacks. A few also mention challenges with ease of use and the price point.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 551 reviews
  • Rated 3 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought case three days later phone is dropped case broke and phone cracked. Lifeproof wouldn’t fix the phone but the replaces the case at a cost of 7.00 dollars

    I would recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hey there Itsgoosegoose,

      We are so sorry to hear that your iPhone 7 received extensive damage after a fall with the NÜÜD series. We test our products extensively to ensure that these situations are avoided as much as possible, but unfortunately, every drop has unique dynamics and angles, some of which are simply beyond our control. Although the warranty does not cover the Apple device itself, we are more than happy to send out a replacement case in the event that your current one was also compromised during the incident. If you happen to change your mind and would like to pursue this option, please feel welcome to call our friendly representatives at 1-888-533-0735. They'll be glad to further assist you!

      Cheers,
      OtterBox Customer Service Team lifeproof

  • Pros mentioned:
    Water resistance

    Rated 5 out of 5 stars

    Great phone cover

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my granddaughter and she loves it. The color is Mermaid teal and perfect for her. The cover keeps phone waterproof which I worried about as there is no front on the NUUD cover.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case with no cover over the screen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is great I had one other life proof case for a couple years work on a farm so it sees a lot of abuse so I stuck with the brand just a different style and it works great.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    So light and love the color!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the same case for my iPhone 6 and never had to replace it! I couldn't wait for the iPhone 7 cases to arrive and it finally did...so worth the wait!!! It's weightless and pretty in color!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this case for my granddaughter's new iphone 7 (also got at Best Buy). Just as expected, it performs well. Allows the color of her new iPhone to show through which ahe really likes.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice case but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been buying lifeproof product for a while and as a protective case they work fabulous but I wish they improve the waterproofing of the cases , they use to be very good, I used my case on the pool and sea and I didn't have any problems but lately that have change I had to replaced 2 phones because the water getting into the case. So check you case twice if you plan to go into the water, they will be happy to replace you case but your phone is not covered on the warranty.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Didn't come with a screen protector

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned only because there is no screen protector included. It's a beautiful case and color. Great service as usual

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Good Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good case. As described. Fits the iphone7 perfectly. Silence action is a little difficult to line up when putting phone in the case, but all works well. Waterproof as promised.

    I would recommend this to a friend
  • Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Love this case!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always wanted to try a life proof case, and after buying a new phone I figured the time was now. I love the case. It's protective and looks great at the same time. It's not bulky either.

    I would recommend this to a friend
  • Cons mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Sleek but difficult to hear at times

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great looking case, very slim and sleek. It lives up to it's name, as it keeps the phone safe from many of life's events. However, there are many times that people tell me they can not hear me or my voice sounds muffled. I will take the case off and magically all is perfect with the phone call. I am not sure why this situation occurs but, it is beginning to happen more often.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Zanne,

      Thanks for your feedback! We are sorry that this Nuud case is making it difficult for others to hear you. We fully understand why this would be frustrating and we certainly want to rectify this unusual issue.

      Sometimes this can happen if the case was not installed correctly or if dirt gets into the audio vents. Rinsing out the audio vents on the case with water will remove any debris that might be there. Shake out the water and pat dry, do not stick any objects into the audio vents as this may damage those areas.

      Check out the link below to see how to properly install this product.

      https://www.youtube.com/watch?v=ABXKJHYBFU4

      If after going over both of these solutions you are still having an audio problem please give us a call and we will gladly get a warranty replacement arranged. We can be reached at 1-888-533-0735, and we are happy to help!

      Best,
      LifeProof Customer Service Team lifeproof

  • Cons mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great phone protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome case, but it's hard to be heard when talking on the phone with somebody. Other than that, love the case!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Good case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is really good I've done lifeproof since my 6 it's saved my phone a ton of times especially when the kids toss it or I've dropped it outside! And lifeproof has great warranty

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the cases as they provide great protection for the phone. I kayak, bike, and ride a motorcycle with this on my phone and have dropped it several time with no impact to the phone!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is perfect for protection while keeping the phone sleek. The open face allows for easy use and touch.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok case for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case is built good! Only issue is that the volume buttons are very hard to push in the beginning. But after about a month they push in easier.

    I would recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Dear Unbelievable,

      We're ecstatic that you're enjoying the iPhone 7 NÜÜD! You're right, sometimes the side buttons on newer cases can be a little stiff at first, but over time the material tends to loosen up. We're so excited to see all of the epic adventures that you take your phone on, and if you have any additional questions, please feel free to call our rad representatives at 1-888-533-0735. We're always happy to help!

      Cheers,
      LifeProof Customer Service Team lifeproof

  • Pros mentioned:
    Waterproof

    Rated 4 out of 5 stars

    Great cover

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Strong, waterproof, great case. Wipe off cover over camera before shooting, otherwise may distort photo.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Kid proof

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my daughter's cell phone and glad I did. She's a little rough on screens and tends to drop stuff in the tub. Not cheap but cheaper than replacing a phone or screen

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Great protection but....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case provides great protection for your phone but instantly muffled my speaker to the point that the phone is useless to make calls with while the case is on. Don't these companies product test before expecting people to pay such a high price for a case that renders a phone useless for calls?

    No, I would not recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does it's job. I like that the back is clear so you can see the rose gold color I chose for my iPhone. I love that's its waterproof and durable, yet thin and lightweight.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Awful product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to return this product twice in a two day span. Pieces broke on each case I had. First my volume knob broke on my first case. The 2nd case I exchanged for the charging port piece broke off. Clearly not a bestbuy issue but amazing that they charge so much for what they call “the best phone case on the market” After talking with friends a few confirmed the same thing happend to them. Should have bought an otter box for less money.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hey there JHomes,

      We deeply apologize that the NÜÜD case has been letting you down! This experience is certainly not typical of our products, especially the fact that two separate pieces broke off in succession. Our representatives would love to try to remedy the situation, so please feel welcome to ring them up at 1-888-533-0735, and they'll help as much as they can!

      Sincerely,
      LifeProof Customer Service Team lifeproof